“I ordered the wrong filter, be aware people a CF75 is not just a CF75. I'll be well aware not to do this mistake again when I reorder. Direct pool Supplies sent another one I purchaced ASAP which fitted great. I received a refund for the first one once they received the one I sent back..
Thanks for your prompt service on this matter, I wish all companies were this efficient. I'll definitely be passing on your company details on to anyone that will listen.
Thanks again.
Adam Pattinson”
Thank you for the fantastic review Adam!
The different variations of the CF75 filter can certainly catch people out, so you're definitely not alone. We're pleased we could get the right filter sorted for you quickly and make the return and refund process as smooth as possible.
We really appreciate your support and your willingness to recommend us to others. Feedback like yours makes all the hard work worthwhile.
Thanks!
Team DPS
“I am not usually an online shopper but I must say that despite only needing a small part they made it easy and delivery was quick. I was a bit bemused at shipping costs for what was basically a letter but I guess it was convenient.”
Thank you Ralph for taking the time to leave your review.
We are glad you were pleased with your online shopping experience. To clarify on the freight costs, it is unfortunate how much these charges have been increased in recent years, and we try to absorb the costs as much as we can. As you've rightly said, it is the price of convenience these days!
We hope your next online shop is as satisfying.
Team DPS
Hello Tony,
We are very sorry that you are disappointed at the freight charges. Unfortunately, in the recent years it has been a direct business cost that has steadily risen, especially to regional areas, such as where you live.
I've tried to phone you today and will reach out directly.
Kind regards,
Team DPS
Hi Damien,
Thank you for your kind review. Please feel free to vocalise your recommendation to any friends with pools.
We look forward to helping you again in the future.
Team DPS
“Direct Pool Supplies had delivered again, product (2 spa filters) was delivered on time and in one package. No hassle no drama easy to use to order the filters. Cheaper than what I could get in town so was very happy.”
Thanks for the review! We're glad you are happy with your purchase. If there’s anything else you need, we’re here to help.
The Direct Pool Supplies Team
Thanks for the review! We're glad the ordering process was easy and you got your order fast. We look forward to helping you again in the future!
The Direct Pool Supplies Team
That’s great to hear, Scott! We’re glad the site was easy to follow and you got your order quickly. We look forward to helping you again in the future!
The Direct Pool Supplies Team
“I had been struggling to find the filters needed for my spa due to minimal information on what size I actually needed. After a while searching I found this site which had all the info I needed to get the right filter. And fast delivery. Cheers!”
“Dealing with Direct Poll supplies is a breeze.
They have an excellent range of products, at great prices.
Their service and speed of delivery (postage) is second to none!
I will continue useling their service.”
Milton, thank you for your excellent review.
At DPS we always try our best to provide a great product range at fair prices with wonderful customer service. To read your review made our day to know we have done just that!
Thank you,
Team DPS
