“Frist class experience. Ordered on line and then realised I didn't claim my $15 bonus as a first time customer. Rang and spoke with a young woman who couldn't do enough to see how this oversight could be managed. A credit was given which was a great result, Importantly my order was for a pool filter that is becoming harder to find. Not only did the company provide the filter but did so at a price that was much cheaper than others. Finally, it arrived in good condition the following day. Doesn't get any better than that!”
I am sorry to know you do not have what you received? If we at DPS have sent the incorrect item please reach out so we can fix this issue for you. If you've ordered a product that is not what you required we can assist with an exchange.
If we can help please make contact via the email.
Team DPS
“service was great, thier was a slight issue with ordering and direct pool supply staff fixed it promply - even rang me nuremous times to keep me updated----well done staff at direct pool supplyies”
“I ordered 4 new filters for our pool filter before Christmas, after emailing once after Christmas to follow up on the order I have been kept informed regularly about my order progress. There was a delay receiving the filters at Direct Pool Supplies which was out of their control. I received a very apologetic phone call last week and this week the filters arrived. Thank you for such great customer service.”
“Pool skimmer we ordered was not delivered. Ordered and paid January 3rd. Chased up January 11th. Was told they were out of stock and they had no idea when they would have stock. Their website should never have allowed us to place the order or they should have contacted us about a delay. However it appears we have now been refunded.”
“Initially I had problems with the call centre, and not getting return calls in a timely manner, 24 hours would of be good, but three days seemed the norm. I had a great fellow at the Gold Coast, who answered my initial question. And then we were looking to go ahead, but needed to know a couple of things. Tara was the service person from heaven, she wrote down the questions, got answers and rang but once within approx 45 mins. She stayed onto everything. SHE turned us around from looking elsewhere!! I'm very happy and now just waiting from delivery.”
“Shout out to Direct Pool Supplies service department for a top job acid washing my pool which had a heavy black spot infestation. I’d been trying to treat it for over 12 months. Thanks Leon and Jarrod.”
Hi Kylie,
Thank you so much for your wonderful review!
We're delighted to hear that you've had consistently positive experiences with our service and products. We're committed to providing quality and support, and it’s great to know we’re hitting the mark!
Thanks for being a valued part of our Direct Pool Supplies family.
Best regards,
Team Direct Pool Supplies Australia
“Went into Runaway Bay office, attended by Dave. WOW! Excellent service- did everything he said he would(unusual this day and age) Extremely pleasant and informative. I asked for service on pool, specifically for Steve (who I’ve had previous times) and found him to be so efficient and gets job done right every time. Bingo! Appt made with Steve and on a suitable day. How impressive are the boys at Runaway Bay!!!! 10/10👏👏👏”
Hi Terry,
Thank you so much for your fantastic review!
We're thrilled to hear Dave provided such exceptional service and followed through every step of the way; it really means a lot to us.
We're also so glad you were able to book with Steve again; he's definitely a valued part of the team and takes great pride in his work.
We’ll be sure to pass your kind words on to both Dave and Steve.
The whole Runaway Bay team and the rest of Direct Pool Supplies appreciates your support,
10/10 right back at you!
“Tried this product another 2 times still nothing pool is very clean but it didnt remove black spots,so I've decided to empty pool and pressure wast it with acid”
Hi Michael,
Thank you for taking the time to share your experience. We understand how frustrating persistent black spots can be.
An acid wash is generally considered a last resort, and in many cases there are other treatment options or troubleshooting steps that can be tried first. If you’re ever unsure or not seeing the results you expect, please feel free to contact us, our team is always happy to offer advice and help guide you through the best next steps.
Kind Regards,
Amy – Direct Pool Supplies
“I have been a customer of APS bundall Gold Coast for over 10 years, since they have been taken over by Direct Pool Supplies their service has become untenable
No one answers the phone and service from the store is dreadful. I understand that there are many customers who have the same complaint
This is business in rapid decline. Given my latest experience I will never use this service again. If you want details call me.
This typical of buyouts of well run businesses where the new owners change the model and wonder why the business fails. Customer service is everything and that has been destroyed.
This problem relates to communication and follow up and does not relate to Steve who is a field guy who unlike his colleagues in store are the ones letting the side down.”
“Direct Pool Supplies have fantastic customer service. They were quick to follow up on issues and directed my concerns to the manufacturer. I highly recommend buying pool supplies through this business.”
