Hi Aaron,
Thank you so much for taking the time to leave your review. We are glad that you had a really positive experience with your purchase. Anything else we can help you with, just let us know!
The Direct Pool Supplies Team
Hi Bruce,
Thank you so much for your review, and we are glad that our advice helped sort you out! We look forward to helping you out again in the future.
The Direct Pool Supplies Team
Hi Wayne,
We love to hear when our customers have a great experience! Thank you so much for taking the time to leave us your feedback. Anything else we can do help you with your pool, just let us know!
The Direct Pool Supplies Team
Hi Marie,
Thank you so much for taking the time to leave your review and feedback. We look forward to helping you and your pool in the future!
The Direct Pool Supplies Team
Hi Wayne,
I am so sorry to hear the wrong part was sent. I have checked our records and can confirm we have identified the issue and have organised for the correct one to be sent out to you this afternoon. Our team have sent you the tracking for that delivery separately.
We certainly don't want our customers to have a poor experience like this, and we really appreciate you passing on your feedback and reaching out about the issue.
If there is anything further we can assist you with, please don't hesitate to reach out.
The Direct Pool Supplies Team
Great to hear you’re happy with the service and fast delivery! If there’s anything else you need, we’re here to help.
The Direct Pool Supplies Team
“Just purchased a replacement salt cell from Direct Pool Supplies. Communication was excellent, confirming they had stock before I placed the order. Cell arrived a week later, well packaged. Very happy with the process.”
Hi Lee,
Great to hear you’re happy with the process, and that our communication was on point! If there’s anything else you need, we’re here to help.
The Direct Pool Supplies Team
Hi David,
Great to hear you had a positive experience with our service and product range. If there’s anything else you need, we’re here to help!
The Direct Pool Supplies Team
Hi Julie,
I love to hear this! Thank you for taking the time to leave your review and provide us with some feedback. If there is anything else we can do for you to help with your pool, we are just a phone call away!
The Direct Pool Supplies Team
Thank you for your feedback, Andrew! We look forward to helping you with your pool over the coming summer. Let us know if you have any questions or if we can be of any further assistance.
The Direct Pool Supplies Team
Hi Denver,
Really happy to hear you found what you needed and got it quickly and at a great price. Appreciate you taking the time to leave your feedback. We look forward to helping you with your pool in the future!
The Direct Pool Supplies Team
“Ordered part on 1st September, asked to do this review on 9th Septemver but still have not received part. Part now due on 14th September. Not a prompt service at all. But to their credit they did refund postage and investigated why the delay and of course it was Australia Post that has caused the delay”
Hello Philip,
Thank you for your feedback. Direct Pool Supplies is sorry that your order is taking longer to arrive than expected. I can understand your frustration regarding the transit time.
We take great pride in our efficiency, and I can confirm that your order was processed and dispatched from our Newcastle warehouse within 24 hours of you placing the order online. Once a package leaves our facility, it is handed over to Australia Post, and unfortunately, we lose direct control over their shipping schedules and any unexpected transit delays they may experience.
That being said, we know that a delay is frustrating no matter who is holding the package. Upon checking the tracking details we can see there was a 5 day delay between the depots in Newcastle and Sydney before continuing onto to Western Australia to complete your delivery. We have reached out to Australia Post and expressed our disappointment and request an explanation for this delay.
We value your business and appreciate your continued patience.
Kind regards,
Team DPS
