Hello Teresa,
Thanks for your feedback. We're sorry to hear that the dress didn't quite fit the bill and that you haven't received your replacement or refund yet.
I just wanted to let you know that we've already sent out a replacement for you yesterday via express post. Keep an eye out for it, and it should be with you in no time.
If you have any other questions or concerns, feel free to drop us a line. We're here to help!
Warm regards,
Dolly and Dotty
