Dear Lisa,
We sincerely apologize for the inconvenience caused by the dress that didn't meet your expectations. Your feedback is valuable to us, and we'll certainly consider this for future improvements.
We also checked and can confirm we still have not received your return, can you email us the return tracking number if you still have them so we can check further? Our email is sales@dollyanddotty.co.uk.
If there's anything else we can do to enhance your experience or if you have further suggestions, please feel free to reach out. Your satisfaction is essential to us, and we appreciate your understanding.
Thank you for sharing your thoughts with us.
Warm regards,
Your Dolly and Dotty Team
