Dear Denisa,
We sincerely apologise for the inconvenience you've experienced regarding the delivery of your dress.
Upon investigating, it has come to our attention that there was an issue with the address on your order, leading to the non-delivery of the dress. We regret any confusion or frustration this may have caused, especially as you were looking forward to the beautiful dress you ordered at a great price during the sale.
To address this matter, we would like to offer two options:
Resend the Dress: If you still wish to receive the dress, please provide us with the correct delivery address to ensure a successful delivery. We want to avoid any further issues, and your satisfaction is our priority.
Refund: We completely understand if you prefer a refund due to the inconvenience caused. We will process the refund promptly, and you can expect the funds to be returned to your account in no time.
Please let us know your preferred option, and if you choose to have the dress resent, kindly provide the correct delivery address to avoid any further complications.
Once again, we apologize for any frustration or disappointment this situation has caused. Our customer service team is here to assist you.
I appreciate your understanding, and we appreciate the opportunity to make this right for you.
Best regards,
Dolly and Dotty
