Dear Rachel,
Thank you for sharing your experience, and we're genuinely sorry that the color of the dress didn't meet your expectations. We understand how crucial it is for the product to match the visuals accurately. Our sincere apologies for any inconvenience caused.
We'll certainly raise this concern to our design and photography teams to ensure we address any potential variations due to lighting in our photoshoots. Your feedback is incredibly valuable in helping us improve our product representation.
Should you have any further questions or need assistance in the future, please don't hesitate to contact us. We appreciate your support and understanding.
Warm regards,
Your Dolly and Dotty Team
