“Im sorry, but im so dissapointed with this dress. Not the print, its lovely, but with the overall quality and mostly dress cut. I have one Janice dress from 2019 and its like on the picture, nice fabric, dress cut to the point. Love them. This one doesnt have anything of it. No rubber frills (i dont know exact name) at the back (misleading picture on website btw), the front piece on waist is like half size of what it was in 2019 model. So not so nice silhoutte. Not good sewing. Pictures attached. So sorry, but never ordering again.”
Dear Anna,
We're truly sorry to hear about your recent disappointment with the fabric quality of the dress you purchased. Our fabric selection can indeed vary between designs, resulting in different thicknesses and textures.
We genuinely apologize that the material of this particular design didn't meet your expectations, especially after your positive experiences with our previous dresses. Your feedback regarding the fit and fabric is crucial to us, and we'll strive to ensure consistent quality across all our designs.
We also sent you an email and we're just waiting for your response so we can resolve this issue accordingly and in a timely manner.
We value your loyalty and support towards Dolly and Dotty. If there's anything we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction means a lot to us.
Warm regards,
Your Dolly and Dotty Team
