Hello Trudi,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you've experienced with your recent orders.
We're glad to hear that you're satisfied with the beautiful dress you kept. Regarding the two dresses and the shipping fee, we have already processed the refunds, and these should be reflected in your account in 3 days.
As for the faulty dress, we take quality issues very seriously, and we've forwarded this matter to our quality team to ensure it doesn't happen in the future. To expedite the resolution, please send us the return receipt for the faulty dress to sales@dollyanddotty.co.uk, and we will promptly process your refund for the return shipping fee.
Once again, we apologise for any inconvenience this may have caused you, and we appreciate your patience and understanding.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Warm regards,
Your Dolly&Dotty Team
