Hello Gemma,
Thank you for reaching out, and I’m sorry to hear that you’re disappointed with your order.
We replied to your email 13 days ago, the same day when you sent us your email. Please check it as I think you used your alternate email to contact us and we just replied to the same email address you used.
The listing does describe the dress as “ivory white” or “off-white,” which is slightly different from a true bright white. However, I completely understand how that could be confusing, and I apologise for any inconvenience this may have caused.
We hope to hear from you again soon so we can resolve this issue!
Best regards,
Dolly and Dotty
