Hi Becky -
Thank you for contacting and shopping Dona Jo!
Our team sent you return instructions via email on Tuesday and Wednesday. It might be the case that our communication went straight to your spam or junk folders.
In any case, I have also forwarded the instructions today via email. You can also find instructions on our Returns Center under "View Full Policy" in the link below.
https://donajoreturns.returnscenter.com/
Please let us know if there is anything else we can assist you with this process!
Best,
The DonaJo Customer Experience Team