“Never received item and when I submitted a claim I was told to submit a police report due to it showing it was delivered yet with no apt number or anything to locate it. I am extremely disappointed, especially that this was for a very very special occasion.”
Hello Jennifer,
We're truly sorry to hear about your experience and completely understand how upsetting this must be especially given that this was meant for such a special occasion.
As the tracking shows the package was marked as delivered, and it appears to have been impacted by a delivery issue, we kindly ask that you reach out directly to Shipping Protection, who handles claims of this nature. They may require additional documentation, such as a police report, to proceed with the investigation and help resolve the matter.
Please don't hesitate to contact our support team as well we’re here to guide you through the process and assist however we can.
Thank you!
