Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.03

4.0 Rating 512 Reviews

72 %

of reviewers recommend Donna Bella Hair

4.0

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Donna Bella Hair 3 star review on 8th June 2026

Anonymous

Anonymous // 01/01/2019

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English

“Great product. Hair is higher quality and thicker than most hair extension companies.”

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Posted 5 minutes ago

“Great hair and great service, accidentally ordered something and they refunded with ease. Love donnabella!”

Helpful Report

Posted 2 days ago

Hi Kayla, Thank you so much for the great review! We’re glad you love the hair and that the refund process felt smooth. If there’s anything else you need, feel free to reach out. Warm regards, Team Donna Bella Hair

Posted 1 day ago

“I have tried many brands of hair extensions and have worn clip in extensions for at least a decade. I bought these on 4/19 and they are already going in the trash on 6/4. Not even two months! I normally get 6-9 months of wear out of a fresh set. The hair is so tangly and dry. I have to wash it so much more frequently just to have a soft natural feel, but even still it has that “doll-like” hair texture. This eventually happens with all extensions but never this quick. Save your money and buy from a different brand.”

Helpful Report

Posted 1 week ago

Hi Deanna, I’m really sorry you’re experiencing this with the extensions and for how disappointing this has been. Please email your order number and any details (photos if possible) to Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 week ago

“Package number 2 not received either”

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Posted 1 week ago

Hi Lauren, I’m really sorry you haven’t received package number 2 yet. Please email your order number and any details to Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 week ago

“I have an extensions several time before actually bought them from y’all. My experienced hair dresser put them in on May27 I washed my hair this evening Sunday the 31. The tape isn’t holding I had one if the ends of the set that’s on top let go. The bottom piece is still well stuck. So now I have an end I had to clip to the other side. Also noticed the #30/32 the lighter coppery red is fading there’s blond showing. Light blond. I’m really not happy. Even my hair dresser is shocked she’s never seen y’all’s extensions fade and change colors especially after the first wash.”

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Posted 1 week ago

Hi Kimberly, I’m really sorry you’re experiencing this with the extensions. We want to make this right for you. Please email your order number, batch/color details, and any photos showing the issue to Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 week ago

“Terribly disappointed. I purchased over $500 of products. They sent me a FED ex tracking. It was never delivered. It appears it may have left them but honestly I can’t even tell. No help. Nothing.”

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Posted 1 week ago

Hi Kristen, I’m really sorry you’re dealing with this and for the frustration with the shipment. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can review and investigate next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 week ago

“I paid an extra 25.00 for shipping and did not get in 2 days I want a refund for shipping this is the second time this happened than you do you have a cutter service phone number.”

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Posted 2 weeks ago

Hi Linda, I’m really sorry for the shipping delay and that you didn’t receive your order as expected, especially after paying for expedited shipping. We want to make this right. Please email info@Donnabellahair.com with your order number and details of the shipping charge you’d like reviewed. We’ll look into a refund of the shipping cost if it’s eligible and follow up promptly. Warm regards, Team Donna Bella Hair

Posted 2 weeks ago

“Hair is beautiful shipping is not.”

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Posted 2 weeks ago

Hi Melanie, Thank you so much for your kind words about the hair—we’re glad you love it! We’re sorry to hear about the shipping issue. If you’d like, please email us at info@Donnabellahair.com with your order number and details so we can look into this right away. Warm regards, Team Donna Bella Hair

Posted 2 weeks ago

“Amazing hair! ❤️❤️❤️❤️”

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Posted 2 weeks ago

Hi Tammy, Thank you so much for your amazing review! We’re thrilled you love the hair. If there’s anything else we can do for you, please email info@Donnabellahair.com. Warm regards, Team Donna Bella Hair

Posted 2 weeks ago

“Not happy with the product at all. The color is t even close to what it should be and in order to see if I could make it work I had to open the package, which now I can’t return . I will not be using this brand ever again”

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Posted 3 weeks ago

Hi Nicole, I’m really sorry you’re unhappy with your purchase. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 weeks ago

“I’ve been waiting for my order for almost a month, but it still hasn’t arrived, and UPS hasn’t provided any information at all.”

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Posted 3 weeks ago

Hi Johanna, I’m really sorry for the delay and the lack of information from the carrier. That’s frustrating, and we want to get this sorted for you ASAP. Could you please email info@Donnabellahair.com with your order number and tracking details? We’ll investigate and update you right away. Warm regards, Team Donna Bella Hair

Posted 3 weeks ago

“Beautiful hair. The feeling and the colors are so natural 😍”

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Posted 4 weeks ago

Hi there, Thank you so much for your kind words! We’re thrilled you’re loving the natural feel and colors. If there’s anything else we can do for you, please email info@Donnabellahair.com with any questions or requests. Warm regards, Team Donna Bella Hair

Posted 3 weeks ago

“Donna Bella is the only hair I use on all of my clients!”

Donna Bella Hair 5 star review on 10th May 2026

Helpful Report

Posted 1 month ago

Hi Lacie, Thank you so much for the kind words and for choosing Donna Bella Hair for all your clients—we truly appreciate your support! If there’s anything we can do to assist you further, please email info@Donnabellahair.com with any questions or requests. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“Package arrived promptly and intact. Extensions seem skimpier than my last order. I hope they don't get any sparser.”

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Posted 1 month ago

Hi Kathleen, I’m sorry to hear the extensions feel skimpier than your last order. Please email info@Donnabellahair.com with your order number and any details on the lengths you received so we can review and assist with a suitable solution. We appreciate your feedback and are here to help. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“Never received my order.”

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Posted 1 month ago

Hi Whitney, I’m really sorry you never received your order. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 month ago

“The quality of the hair is always great but the color grey in length needed is always out of stock which has you purchase a longer length having to waste half of the hair and with it being such a expensive purchase it’s really easy to hold out on purchasing. Also the need for different tones of grey besides the 3 available. Not all hairs are the same color maybe mix and match.”

Helpful Report

Posted 1 month ago

Hi Nicole, Thank you for sharing your experience and for being a valued customer. I’m sorry to hear about the grey color options and the stock issues. We’re actively working to expand color availability and reduce out-of-stock situations. If you’d like, please email info@Donnabellahair.com with your order details so we can explore available grey tones or suggest suitable alternatives that won’t require you to stretch to longer lengths. We appreciate your feedback and are here to help. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“I have used and loved Donna Bella for approx 15 years now. Always have loved the quality and the customer service! I did just purchase 3 bundles of tape ins and randomly had an odd number in one package. I’ve reached out with no reply…”

Donna Bella Hair 4 star review on 2nd May 2026

Helpful Report

Posted 1 month ago

Hi Marquetta, Thank you so much for being with us for ~15 years and for sharing the heads up about the odd number in one package. We’re sorry you haven’t heard back yet. Please email info@Donnabellahair.com with your order number and the batch details so we can fix this quickly. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“My package is late & I don’t know where it’s even at. I paid for extra/faster shipping. And it is not here.”

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Posted 1 month ago

Hi there, I’m so sorry your package is late despite paid expedited shipping. We want to fix this ASAP. Please email info@Donnabellahair.com so we can assist you. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“I recently ordered 2 packs of extensions and paid for expedited shipping. The order was a week late and arrived damaged so I emailed DB and they responded quickly and wonderfully! Thank you for making a years-long customer feel valued!”

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Posted 1 month ago

Hi Lanah, Thank you so much for the wonderful review! We’re thrilled to hear that our quick response helped turn a tough situation into a positive experience, and we’re grateful to have you as a valued long-time customer. If there’s anything else you need, we’re here for you. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“I receieved the wrong hair in the correct package, they were so fast to respond and correct the issue- absolutly fantastic service”

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Posted 1 month ago

Hi shalina, Thanks so much for the five-star review! We’re thrilled to hear you had fantastisk service and that the issue was resolved quickly. If there’s anything else you need, we’re here to help. Warm regards, Team Donna Bella Hair

Posted 1 month ago

Donna Bella Hair is rated 4.0 based on 512 reviews