Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.03

4.0 Rating 521 Reviews

73 %

of reviewers recommend Donna Bella Hair

4.0

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Donna Bella Hair 2 star review on 13th March 2026

Anonymous

Anonymous // 01/01/2019

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English

“Site was easy to navigate and find what zi needed.”

Helpful Report

Posted 3 days ago

Hi Debi, Thanks for the kind words. We're glad the site was easy to navigate and you found what you needed. If there's anything else you need, feel free to reach out. Kind regards, Team Donna Bella Hair

Posted 1 day ago

“Exceptional great product and great price!!!”

Helpful Report

Posted 4 days ago

Hi D, Thank you for the kind words. We're thrilled you found the product exceptional and the price great. If there's anything else you need, feel free to reach out. Warm regards, Team Donna Bella Hair

Posted 1 day ago

“Hair is great. I would like to see more than one option for the very popular shade Warm Brown blend. It only comes in 22". would like the option of shorter lengths wavy option as well.”

Helpful Report

Posted 5 days ago

Hi Marian, Thank you for the feedback on the Warm Brown blend and for sharing your thoughts on additional length and wave options. We’ll pass your notes along. If there’s anything else you need, feel free to reach out. Warm regards, Team Donna Bella Hair

Posted 5 days ago

“Always happy with my Donna Bella extnsions! Love them, wouldnt get anything else.”

Helpful Report

Posted 1 week ago

Hi Sharon, Thank you for the kind words about our extensions. We’re glad you’re happy and wouldn’t choose anything else. If there’s anything else you need, feel free to reach out. Warm regards, Team Donna Bella Hair

Posted 1 week ago

“Ordered a Color Ring on 6/23/26 with in intent to switch to this brand, however went to place our first order yesterday 7/1/26 (literally one week later) and the colors on the swatch ring do NOT correspond to the colors on the website. Made ordering different and honeslty is a huge turn off for a brand new client. When you change your colors online those old color rings should be tossed. I will be calling to speak to someone today about my experience.”

Helpful Report

Posted 2 weeks ago

Hi Rita, I’m really sorry you’re experiencing this with the Color Ring and for the impact it’s had on your first impression. Please email your order number and any details (photos if possible) to Info@donnabellahair.com so we can review and discuss next steps as this is the best way for us to assist you. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 2 weeks ago

“Best product and best customer service!!!”

Helpful Report

Posted 2 weeks ago

Hi Caroline, Thank you for the kind words! We’re glad you’re happy with the product and our customer service. If there’s anything else you need, feel free to reach out. Warm regards, Team Donna Bella Hair

Posted 2 weeks ago

“I spoke with a woman about product style upkeep and my previous color selection. She took her time and explained everything.”

Helpful Report

Posted 2 weeks ago

Hi Trieste, Thank you for sharing your experience. We’re glad the team member took her time and explained everything about product style upkeep and your previous color selection. If there’s anything else you need, feel free to reach out. Warm regards, Team Donna Bella Hair

Posted 2 weeks ago

“I HAVENT RECEIVED MY ORDER IN OVER A MONTH!”

Helpful Report

Posted 3 weeks ago

Hi Jo, I’m really sorry you haven’t received your order in over a month. Please email your order number and any details (photos if possible) to Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 weeks ago

“Griselda in customer service is amazing! She quickly and professionally resolved my issues (NOT the fault of DB) and went above and beyond to make things right. This was my first time ordering and I will absolutely continue to from now on.”

Helpful Report

Posted 3 weeks ago

Hi Ruthi, Thank you so much for the kind words about Gricelda. We’re glad she could resolve your issues quickly and professionally, and won’t be surprised to hear you’ll continue with us. If there’s anything else you need, feel free to reach out. Warm regards, Team Donna Bella Hair

Posted 3 weeks ago

“Great product. Hair is higher quality and thicker than most hair extension companies.”

Helpful Report

Posted 1 month ago

Hi Caroline, Thank you so much for the great review! We’re glad you love the hair and that you find it to be of high quality and thicker than others. If there’s anything else you need, feel free to reach out. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“Great hair and great service, accidentally ordered something and they refunded with ease. Love donnabella!”

Helpful Report

Posted 1 month ago

Hi Kayla, Thank you so much for the great review! We’re glad you love the hair and that the refund process felt smooth. If there’s anything else you need, feel free to reach out. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“I have tried many brands of hair extensions and have worn clip in extensions for at least a decade. I bought these on 4/19 and they are already going in the trash on 6/4. Not even two months! I normally get 6-9 months of wear out of a fresh set. The hair is so tangly and dry. I have to wash it so much more frequently just to have a soft natural feel, but even still it has that “doll-like” hair texture. This eventually happens with all extensions but never this quick. Save your money and buy from a different brand.”

Helpful Report

Posted 1 month ago

Hi Deanna, I’m really sorry you’re experiencing this with the extensions and for how disappointing this has been. Please email your order number and any details (photos if possible) to Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 month ago

“Package number 2 not received either”

Helpful Report

Posted 1 month ago

Hi Lauren, I’m really sorry you haven’t received package number 2 yet. Please email your order number and any details to Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 month ago

“I have an extensions several time before actually bought them from y’all. My experienced hair dresser put them in on May27 I washed my hair this evening Sunday the 31. The tape isn’t holding I had one if the ends of the set that’s on top let go. The bottom piece is still well stuck. So now I have an end I had to clip to the other side. Also noticed the #30/32 the lighter coppery red is fading there’s blond showing. Light blond. I’m really not happy. Even my hair dresser is shocked she’s never seen y’all’s extensions fade and change colors especially after the first wash.”

Helpful Report

Posted 1 month ago

Hi Kimberly, I’m really sorry you’re experiencing this with the extensions. We want to make this right for you. Please email your order number, batch/color details, and any photos showing the issue to Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 month ago

“Terribly disappointed. I purchased over $500 of products. They sent me a FED ex tracking. It was never delivered. It appears it may have left them but honestly I can’t even tell. No help. Nothing.”

Helpful Report

Posted 1 month ago

Hi Kristen, I’m really sorry you’re dealing with this and for the frustration with the shipment. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can review and investigate next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 month ago

“I paid an extra 25.00 for shipping and did not get in 2 days I want a refund for shipping this is the second time this happened than you do you have a cutter service phone number.”

Helpful Report

Posted 1 month ago

Hi Linda, I’m really sorry for the shipping delay and that you didn’t receive your order as expected, especially after paying for expedited shipping. We want to make this right. Please email info@Donnabellahair.com with your order number and details of the shipping charge you’d like reviewed. We’ll look into a refund of the shipping cost if it’s eligible and follow up promptly. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“Hair is beautiful shipping is not.”

Helpful Report

Posted 1 month ago

Hi Melanie, Thank you so much for your kind words about the hair—we’re glad you love it! We’re sorry to hear about the shipping issue. If you’d like, please email us at info@Donnabellahair.com with your order number and details so we can look into this right away. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“Amazing hair! ❤️❤️❤️❤️”

Helpful Report

Posted 1 month ago

Hi Tammy, Thank you so much for your amazing review! We’re thrilled you love the hair. If there’s anything else we can do for you, please email info@Donnabellahair.com. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“Not happy with the product at all. The color is t even close to what it should be and in order to see if I could make it work I had to open the package, which now I can’t return . I will not be using this brand ever again”

Helpful Report

Posted 2 months ago

Hi Nicole, I’m really sorry you’re unhappy with your purchase. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 2 months ago

“I’ve been waiting for my order for almost a month, but it still hasn’t arrived, and UPS hasn’t provided any information at all.”

Helpful Report

Posted 2 months ago

Hi Johanna, I’m really sorry for the delay and the lack of information from the carrier. That’s frustrating, and we want to get this sorted for you ASAP. Could you please email info@Donnabellahair.com with your order number and tracking details? We’ll investigate and update you right away. Warm regards, Team Donna Bella Hair

Posted 2 months ago

Donna Bella Hair is rated 4.0 based on 521 reviews