Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.10

4.1 Rating 448 Reviews

75 %

of reviewers recommend Donna Bella Hair

4.1

Based on 448 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Donna Bella Hair 5 star review on 20th November 2025

Anonymous

Anonymous // 01/01/2019

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English

“Listen to the reviews. I wish I did. I’ve used Donna Bella hair for years and in the past online it says you get 10 wefts which was 10 sandwiches. Now I’m paying more and only getting 5 sandwiches which is really absurd. I won’t be buying anymore now that there are better hair extensions for a fraction of this price and while still maintaining quality. I hope changes are made because something is very off and people are noticing. Losing lots of customers…”

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Posted 1 week ago

“Ordering was easy because my hairstylist provided the color and texture I needed to purchase.”

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Posted 1 week ago

Hi Yokeitha, We're glad the ordering was easy with your hairstylist guiding the color and texture! If you ever need tips or recommendations to care for your look, we're here to help.

Posted 1 week ago

“Good day, my purchase has not been very favorable because the first shipment arrived burned and I cannot track the second shipment because the link they sent me does not work, so I request your help to track the package that has not yet arrived.”

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Posted 1 week ago

Hi Celia, We’re really sorry you had a disappointing experience with your shipment and trouble with the tracking link. It looks like the package was delivered today! Thank you for bringing this to our attention!

Posted 1 week ago

“My tape in extensions were professionally installed by a licensed cosmetologist and the hair was extremely thin. I have purchased before and NEVER had issues. This time the very NEXT DAY they were falling out. I am extremely displeased.”

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Posted 2 weeks ago

We’re really sorry to hear about this experience, Catherine. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating and finding a suitable solution for you.

Posted 2 weeks ago

“Love love LOVE this brand !!!”

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Posted 2 weeks ago

Hi Kaylee, We're thrilled you love Donna Bella hair! If you ever want recommendations or tips to care for your look, we're always here to help.

Posted 2 weeks ago

“Hair looks amazing can’t wait to have it put in”

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Posted 2 weeks ago

Hi Katy, So glad you love your new extensions! It's going to look amazing once it’s installed! If you’d like tips or product recommendations for your install day, we’re here to help.

Posted 2 weeks ago

“Tape-in Weft slipped out during the first wash. This is the 2nd time that this happened. I thought the first time was a fluke but now realize that there has to be a manufacturing issue. Extremely disappointing and frustrating. Wrote in for customer support and was given 1 free roll of re-tape. This is unacceptable as there is something clearly wrong with the adhesive that comes installed on the tape-in weft product given other customer feedback received. It is imperative that Donna Bella investigate the issue and work towards resolution quickly.”

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Posted 3 weeks ago

We’re really sorry to hear about this experience, Anne. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating the adhesive issue and finding a suitable solution for you. Thank you for bringing this to our attention.

Posted 2 weeks ago

“My package was delayed by 2 days! Disappointed because I had somewhere to go and wanted my hair on time! It did not arrive on the day it was supposed to.”

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Posted 3 weeks ago

Hi Angela, We’re sorry your package was delayed and that it impacted your plans. We understand how important on-time delivery is, and we’re looking into what caused the delay to prevent it in the future. If you’d like, we can check the current status of your shipment or arrange a courtesy update on tracking. Thank you for sharing your feedback, and we appreciate your patience. Warm regards, Team Donna Bella Hair

Posted 2 weeks ago

“I love Donna Bella hair.”

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Posted 1 month ago

Hi Nicole, We're thrilled you love Donna Bella hair! If you ever want recommendations or tips to care for your look, we're always here to help!

Posted 1 month ago

“I didn’t receive anything from Donna Bella. I tried to get the free extensions education, and never received anything.”

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Posted 1 month ago

Hello Missy, I'm sorry for the inconvenience! Once purchased your education courses will be included in your Account Details, you will see a new tab for the education! Please reach out to us if you have any trouble!

Posted 1 month ago

“Love my new Halo ! Although I don’t see more in my color is the solo being discontinued? Very comfortable fit I always have used halos so this feels more secure .”

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Posted 1 month ago

We're so glad you love your Halo and that it fits so securely! Unfortunately our brand is moving away from Halos, but we're always happy to offer recommendations if needed!

Posted 1 month ago

“I have to say that my last order that I received of the tape in's (18inch)extentions, the sandwich's this time were very thin and looked like they were used, that's how bad they looked, the quality has definity been downgraded...”

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Posted 1 month ago

We’re really sorry to hear about your experience, Maria. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating the quality concerns and finding a suitable solution for you.

Posted 2 weeks ago

“The last two times I have ordered the tape that comes on the hair does not hold up. Order #947380. My stylist has been using your product for years. What can be done about the glue?”

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Posted 1 month ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please respond to the email our team sent! Our team will be on the lookout for your response and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 1 month ago

“Still waiting for them to arrive.”

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Posted 1 month ago

Hello Amber, I do apologize for the delay, I know that this can be a major inconvenience, and is not the customer experience we hope for. While we cannot avoid genuine issues such as delays with our carriers we can certainly help provide some clarity. It looks like your order is scheduled for delivery later this week. I would recommend to keep an eye on your tracking! Thank you for bearing with us, and please reach out if there's anything else we can help you with.

Posted 1 month ago

“Just the right amount for my client! Love the quality”

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Posted 1 month ago

Hi Tiffany, So glad to hear it’s the perfect amount for your client and that you’re loving the quality! If you ever need tips or product recommendations for future client needs, we’re here to help.

Posted 1 month ago

“I can’t believe I have an email saying you won’t ship my order before getting a picture of my ID that is the craziest thing I’ve ever heard of and now I have to pay for a hair appointment that I can’t even go to.”

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Posted 1 month ago

“I tried for the first time, the invisible tapeless extensions. I am very disappointed with these. I do not understand why the top piece is so much thicker than the original extenstions and it does not lay smoothe and the 2nd issue is that the tape is not strong. The extensions fall out when I stick them in and they do not last for 1 day at all. This was a waste of money and I wish I purchased the original extenstions as those with the tape last longer than 1 day. I would like to exchange but I know you cannot exchange but will no longer buy the new invisible tape extensions.”

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Posted 1 month ago

Hello Christina, I'm sorry to hear that this was your experience! I am showing that our team has been in contact is working on finding a resolution to help.

Posted 1 month ago

“My purchase expierence was good. I participate in Black Friday every year where I can save as much as I can. I'm excited to try the new invisable tape-ins. The delivery came within a week, however I'm a little disappointed that I didn't recieve my free gift.... Other than that I'm satisfied so far...”

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Posted 1 month ago

Hi there, Thank you for sharing your experience, and we’re glad you’re excited about the new Invisable Tape-Ins! Unfortunately, the gift with purchase went out of stock sooner than expected and was only available while supplies lasted. Because of this, we’ve had to remove it from your order. We understand this may be disappointing, and we sincerely apologize for any inconvenience this may cause. Thank you for your understanding and for shopping with us!

Posted 1 month ago

“I love, love, love Donna Bella! I have tried 8 other brands over the past 13 years, Donna Bella's quality is definitely superior.”

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Posted 1 month ago

Hi Mary, Thank you so much for the 5-star review! We’re thrilled you love Donna Bella and that you’ve seen such quality over the years.

Posted 1 month ago

“LUV products and the quality, but items I require are usually out of stock.”

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Posted 1 month ago

Hi Sabrina, Thank you for loving our products and for the feedback. We’re sorry some items you need are frequently out of stock. We’re working on improving stock availability. You can sign up for restock alerts or check alternatives we have in stock. If you’d like, we can set up a quick alert for items you’re after.

Posted 1 month ago

Donna Bella Hair is rated 4.1 based on 448 reviews