Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.14

“Love my extensions, but I was missing one so I was unable to use it 😢”

Posted 3 weeks ago

Hello Eva, Thanks for sharing your feedback, and I’m glad you love the extensions overall. I’m really sorry one piece was missing. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of what was received/if there was damage to your package. We are looking forward to assisting you further with this matter.

Posted 3 weeks ago

“I ordered my hair payed extra for two day delivery still haven’t received my order”

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Posted 1 month ago

Hello Jamie, I’m so sorry for the inconvenience. I see that our team has already reached out to you regarding the next steps to help resolve this issue. Please check your email or messages for their update, and don’t hesitate to reply if you need any further assistance, we’re here to help!

Posted 1 month ago

“You have been sold out of so much hair for so long”

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Posted 1 month ago

Hello Cynthia, Thank you so much for reaching out! I’m really sorry for the inconvenience. Our team is working hard to restock every item as quickly as possible, but we’ve been experiencing some delays due to tariffs. Please don’t hesitate to contact us directly, we’d be happy to check on the availability or restock timeline for specific items.

Posted 1 month ago

“I am wondering when I will receive my order. I have never ordered from your company before and I am nervous.”

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Posted 1 month ago

Hello Heather, Thank you for reaching out! I am showing that your order is in transit, please keep in mind USPS First Class International (Limited Tracking Visibility) can take 7-15 business days as it is dependent on the customs in every country. I would recommend to keep an eye on your tracking!

Posted 1 month ago

“Purchased for the free course and don’t have access to it”

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Posted 2 months ago

Thank you so much for your feedback, Gemma. We’re sorry to hear that you're experiencing difficulties accessing the free course. Once purchased, the courses can be accessed through your Donna Bella account. You can find your Order History and My Education in your Account Details. Our team has also sent you a direct email for further assistance. Please don’t hesitate to let us know if there's anything else we can do to help.

Posted 2 months ago

“I love your product and have been using for more than 6 years, but over the last year I have not been able to get the product that I need in the length that I need it. You are out of, or no longer carrying the 12" or 14" tape in extensions and I have have had to purchase the longer lengths at a higher cost. This is forcing me to look elsewhere for what I need. Hopefully your supply issue can be resolved soon!”

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Posted 3 months ago

Hello Karin, Thank you so much for reaching out — we’re truly sorry to hear you’re feeling disappointed, and we completely understand your frustration. While the 14” extensions have been discontinued, please know we’re doing our best to keep a wide range of inventory available. We totally understand that the 18” may not be ideal, and we're happy to help you find the best solution. Also, we’re still here for you via phone (888) 424-7548, text 866-631-1522, and email info@donnabellahair.com — whichever you prefer! Our goal is to make support easy and comfortable for you. We genuinely appreciate your loyalty and are so grateful to have you as part of the Donna Bella family.

Posted 3 months ago

“On a normal order I would rate higher as I do love the company but I paid a lot extra for shipping to get an order rushed and it didn’t show so I had to cancel my client which was a total bummer.”

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Posted 4 months ago

Hello There! Thank you so much for your honest feedback and for being a loyal Donna Bella customer — we truly appreciate your continued support! We’re so sorry to hear that your order didn’t arrive in time and completely understand how frustrating it must have been to cancel your client. After reviewing your order, we did notice it was placed after our same-day shipping cutoff time, which is why it shipped the following business day. We always aim to ship as quickly as possible, especially for expedited orders, and we’re truly sorry for the inconvenience this caused. We’re grateful for your patience and understanding, and we hope to serve you better in the future. If there’s anything else we can do to make this right, please don’t hesitate to reach out — we’re here for you!

Posted 4 months ago

“I have used this product for 11 years annd have ALWAYS loved it! But the hair lately doesn’t last as long. Sheds terribly, and the last 4 packs of replacement tape was defective and all stuck together. Would not peel off and came off all stuck as 1 piece. Very disappointed. Loyal customer for 11 yrs and have worn the hair that long.”

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Posted 4 months ago

We’re really sorry to hear that you’re unhappy with your extensions, Wendy! If you have not already, please email us at info@donnabellahair.com, as well as a photo of the concerns you have noticed. Our team will keep an eye out for your email. We look forward to helping you further with this.

Posted 4 months ago

“The new tariff fees being added are absolutely ridiculous. Getting charged $33 for 3 small bundles of hair is truly absurd. I won’t be buying from here again. No other companies are doing this.”

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Posted 4 months ago

Thank you for sharing your feedback! We understand that additional charges can be frustrating, and we appreciate your perspective. We're doing everything we can to minimize the impact on our customers while delivering the quality that you rely on! If there's anything else we can assist you with or if you have more thoughts to share, please feel free to reach out.

Posted 4 months ago

“1st off, I love Donna Bella Hair! I've used it for many years & had great experiences. From tabs to ILinks they have all been great quality. I tried the triple stacked reversible weft. The colors are perfect, install went great but after only the second wash I'm starting to get tangles. I'm really worried that they won't hold up. I had to save up for it & won't be able to get a different one for awhile. I really DON'T want to use anywhere else. I may have to go back to ILinks as I've never been disappointed.”

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Posted 4 months ago

We're sorry to hear that your experience with the Triple Stacked Reversible Weft hasn’t met your expectations, especially after the second wash. That’s definitely not the experience we want for you. We’d be more than happy to look into this further and work toward a resolution. If you haven’t done so already, please reach out to us at info@donnabellahair.com and include images of the concerns you have been seeing. Our team is standing by and ready to assist—we want to make this right for you. We truly value your feedback and would love the opportunity to help. Looking forward to hearing from you soon!

Posted 4 months ago

“Have yet to receive my purchase -”

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Posted 4 months ago

Thank you for your feedback! We understand how exciting it is to receive a new order, and we appreciate your patience! It looks like your order was placed recently and is currently processing within our standard shipping timeframe. If you have any questions or would like an update on your order status, please don’t hesitate to reach out to us at info@donnabellahair.com—we're happy to help and ensure everything goes smoothly. Kindly note, if you ever need your order sooner, we do offer expedited shipping options—including overnight delivery—for future purchases. Our goal is to make your experience as smooth and convenient as possible. We truly appreciate your support and look forward to getting your Donna Bella Hair to you very soon!

Posted 4 months ago

“not as great as previous purchases”

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Posted 10 months ago

Hi Brooke, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent purchase didn't meet your expectations as much as earlier ones. Your satisfaction is important to us, and we value your input as it helps us improve. If there's anything specific you'd like to discuss or if you need assistance, please feel free to reach out. We're here to help and look forward to welcoming you back!

Posted 9 months ago

“I really love DB hair but the prices went up soooo much since last November. I was going to buy new hair more often but this rise in cost will have me reusing my hair now.”

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Posted 10 months ago

Hello Colleen, Thank you for sharing your thoughts with us! We truly appreciate your loyalty to Donna Bella Hair, and we understand that price increases can be frustrating. We continually strive to provide the best quality and value for our customers, and your feedback is invaluable in helping us improve. If you have any questions or need assistance, please feel free to reach out at info@donnabellahair.com. We’re here to help! Wishing you a lovely day!

Posted 10 months ago

“have been trying for over 8months to purchase wavy hair extensions always sold out - disappointing”

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Posted 10 months ago

Hello Terri, We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!

Posted 10 months ago

“I haven’t received the hair yet but I paid extra for overnight shipping. I ordered over the weekend so it should have shipped out first thing Monday but it’s late afternoon and they didn’t provide a tracking number for so I can’t tell if it’s even left their facility yet. In addition, there was no option to cancel the order expect to call and talk to them and they policy said they immediately start processing orders as soon as their placed so it’s not guaranteed (basically not gonna happen) that you’ll be able to cancel your order. So I want to know, if they immediately start processing the order and I placed it days ago, over the weekend, paid extra for overnight shipping, why has not shipped out yet? I’m highly displeased with their business operations and logistics. If I didn’t know people who ordered from here previously I’d be thinking I just got scammed out $600. Hopefully the hair is up to the quality I paid for whenever I do get it.”

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Posted 10 months ago

Hello, We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!

Posted 10 months ago

“Not as thick as I would have hoped”

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Posted 10 months ago

Hello Amy, We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!

Posted 10 months ago

“Hair is good but shipping is the worst nightmare. expected delivery was not correct.”

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Posted 11 months ago

Thank you for sharing your review of your recent purchase with Donna Bella Hair! We are thrilled to hear that you are so pleased with your order. We're sorry for the shipping trouble, we always have different shipping options at checkout if needed! Please reach out to us any time with concerns or questions at info@donnabellahair.com - we're here to help!

Posted 11 months ago

“My extensions were supposed to of been here yesterday. Now the label is defective and I have no idea where they are. $500 is a lot to not receive them on time or maybe at all!!”

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Posted 11 months ago

Hello Stacey, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 11 months ago

“Love the hair but I ordered for it to be shipped faster and it won’t be here when I need it”

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Posted 1 year ago

Thank you for sharing your review of your recent purchase with Donna Bella Hair! We are thrilled to hear that you are so pleased with your order. We're sorry for the shipping trouble, we always have different shipping options at checkout if needed! Please reach out to us any time with concerns or questions at info@donnabellahair.com - we're here to help!

Posted 11 months ago

“i'll start with saying, It is so hard to find extensions that hold their curl. This was my first transition into ktip from wefts and i overall like them but they definitely are notttt curly. They are barely wavy and my hair is very curly so im having to put heat on them daily to make them match. a bit disappointing because they took forever to put in.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Donna Bella Hair Reviews