Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.05

“I came as a customer of glam seamless, that’s how I found you- at their recommendation. I have ordered over 15 packs of full clip-ins and tape-ins from them over the course of three years. This is the second order I have placed with Donna Bella. The hair is beautiful, but the clips need sewed on better. I’ve already lost one and had to resew it on, something I have never had to do with prior sets. But the reason I’m writing this is that I paid 60 extra dollars to have this order by 12 o’clock today… it’s 5:03 PM and I still don’t have my hair. According to FedEx, it’s in Tennessee. I would’ve saved myself the $60 had I known I wasn’t getting this until Monday at the earliest.”

Helpful Report

Posted 1 week ago

Hi there, I’m really sorry your order hasn’t arrived yet and that you paid for fast shipping, We’d like to look into this and make it right. Please email Info@donnabellahair.com with your order number and any tracking details so we can review where the package is and arrange the next steps. Thank you for letting us know—we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 week ago

“I ordered my hair on April 4th paid $25 for expidited shipping 2 day. I still have not got the hair and it is April 9th. Tracking says its in Utah. I have been using Donna Bella hair for probably 25 years. Back when the price was 65$ a pack for 22 inch hair. I like the quality of thr hair than others I have tried. But when I pay for expideted shipping 3 out of 5 times it doesnt come on t ime.”

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Posted 2 weeks ago

Hi Tammy, I’m really sorry your expedited shipment hasn’t arrived yet and that you’re still waiting as of today. We’d like to investigate this and make it right for you. Please email Info@donnabellahair.com with your order number and any tracking details so we can review and arrange the next steps. Thank you for bringing this to our attention—we’ll work to prevent it from happening again. Kind regards, Team Donna Bella Hair

Posted 2 weeks ago

“Very disappointed I paid for overnight shipping for a pre paid hair appointment and it’s going to be days late. Meaning I don’t get my hair done, and lose a deposit. Extremely disappointing for a first time purchaser.”

Helpful Report

Posted 3 weeks ago

Hi Stephanie, I'm really sorry that your overnight shipping didn’t arrive on time and that you’re losing your deposit for a first-time purchase. We’d like to investigate and make this right for you. Please email Info@donnabellahair.com with your order number and any tracking details so we can review and arrange next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 weeks ago

“Quality is definitely hit or miss”

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Posted 1 month ago

Hi Kerri, I’m sorry to hear quality has been hit or miss. We’d like to look into this and make it right. Please email us at Info@donnabellahair.com with your order number and any details about the items you’re concerned about, and we can review and arrange a resolution. Thank you for sharing this with us—we’ll work to improve. Kind regards, Team Donna Bella Hair

Posted 1 month ago

“I noticed the grams are very low, I have ordered from Thr Hair Shop many years, decoded to take a break and try a different brand. Placed an order and received it amd noticed the haor was very low in volume compared to what im used too, had to placed another order to compensate. I spent alot more with donna bella for the same grams with The Haor Shop. The quality is beautiful but 17 grams per bundle versus 20 grams adds up when ordering 5+packs.”

Helpful Report

Posted 2 months ago

Hello Priscilla, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all your wefts laid out on a flat surface so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 2 months ago

“My package was delayed by 2 days! Disappointed because I had somewhere to go and wanted my hair on time! It did not arrive on the day it was supposed to.”

Helpful Report

Posted 4 months ago

Hi Angela, We’re sorry your package was delayed and that it impacted your plans. We understand how important on-time delivery is, and we’re looking into what caused the delay to prevent it in the future. If you’d like, we can check the current status of your shipment or arrange a courtesy update on tracking. Thank you for sharing your feedback, and we appreciate your patience. Warm regards, Team Donna Bella Hair

Posted 3 months ago

“I didn’t receive anything from Donna Bella. I tried to get the free extensions education, and never received anything.”

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Posted 4 months ago

Hello Missy, I'm sorry for the inconvenience! Once purchased your education courses will be included in your Account Details, you will see a new tab for the education! Please reach out to us if you have any trouble!

Posted 4 months ago

“Love my extensions, but I was missing one so I was unable to use it 😢”

Helpful Report

Posted 5 months ago

Hello Eva, Thanks for sharing your feedback, and I’m glad you love the extensions overall. I’m really sorry one piece was missing. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of what was received/if there was damage to your package. We are looking forward to assisting you further with this matter.

Posted 5 months ago

“I ordered my hair payed extra for two day delivery still haven’t received my order”

Helpful Report

Posted 5 months ago

Hello Jamie, I’m so sorry for the inconvenience. I see that our team has already reached out to you regarding the next steps to help resolve this issue. Please check your email or messages for their update, and don’t hesitate to reply if you need any further assistance, we’re here to help!

Posted 5 months ago

“You have been sold out of so much hair for so long”

Helpful Report

Posted 5 months ago

Hello Cynthia, Thank you so much for reaching out! I’m really sorry for the inconvenience. Our team is working hard to restock every item as quickly as possible, but we’ve been experiencing some delays due to tariffs. Please don’t hesitate to contact us directly, we’d be happy to check on the availability or restock timeline for specific items.

Posted 5 months ago

“I am wondering when I will receive my order. I have never ordered from your company before and I am nervous.”

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Posted 6 months ago

Hello Heather, Thank you for reaching out! I am showing that your order is in transit, please keep in mind USPS First Class International (Limited Tracking Visibility) can take 7-15 business days as it is dependent on the customs in every country. I would recommend to keep an eye on your tracking!

Posted 6 months ago

“Purchased for the free course and don’t have access to it”

Helpful Report

Posted 7 months ago

Thank you so much for your feedback, Gemma. We’re sorry to hear that you're experiencing difficulties accessing the free course. Once purchased, the courses can be accessed through your Donna Bella account. You can find your Order History and My Education in your Account Details. Our team has also sent you a direct email for further assistance. Please don’t hesitate to let us know if there's anything else we can do to help.

Posted 7 months ago

“I love your product and have been using for more than 6 years, but over the last year I have not been able to get the product that I need in the length that I need it. You are out of, or no longer carrying the 12" or 14" tape in extensions and I have have had to purchase the longer lengths at a higher cost. This is forcing me to look elsewhere for what I need. Hopefully your supply issue can be resolved soon!”

Helpful Report

Posted 8 months ago

Hello Karin, Thank you so much for reaching out — we’re truly sorry to hear you’re feeling disappointed, and we completely understand your frustration. While the 14” extensions have been discontinued, please know we’re doing our best to keep a wide range of inventory available. We totally understand that the 18” may not be ideal, and we're happy to help you find the best solution. Also, we’re still here for you via phone (888) 424-7548, text 866-631-1522, and email info@donnabellahair.com — whichever you prefer! Our goal is to make support easy and comfortable for you. We genuinely appreciate your loyalty and are so grateful to have you as part of the Donna Bella family.

Posted 8 months ago

“On a normal order I would rate higher as I do love the company but I paid a lot extra for shipping to get an order rushed and it didn’t show so I had to cancel my client which was a total bummer.”

Helpful Report

Posted 8 months ago

Hello There! Thank you so much for your honest feedback and for being a loyal Donna Bella customer — we truly appreciate your continued support! We’re so sorry to hear that your order didn’t arrive in time and completely understand how frustrating it must have been to cancel your client. After reviewing your order, we did notice it was placed after our same-day shipping cutoff time, which is why it shipped the following business day. We always aim to ship as quickly as possible, especially for expedited orders, and we’re truly sorry for the inconvenience this caused. We’re grateful for your patience and understanding, and we hope to serve you better in the future. If there’s anything else we can do to make this right, please don’t hesitate to reach out — we’re here for you!

Posted 8 months ago

“I have used this product for 11 years annd have ALWAYS loved it! But the hair lately doesn’t last as long. Sheds terribly, and the last 4 packs of replacement tape was defective and all stuck together. Would not peel off and came off all stuck as 1 piece. Very disappointed. Loyal customer for 11 yrs and have worn the hair that long.”

Helpful Report

Posted 8 months ago

We’re really sorry to hear that you’re unhappy with your extensions, Wendy! If you have not already, please email us at info@donnabellahair.com, as well as a photo of the concerns you have noticed. Our team will keep an eye out for your email. We look forward to helping you further with this.

Posted 8 months ago

“The new tariff fees being added are absolutely ridiculous. Getting charged $33 for 3 small bundles of hair is truly absurd. I won’t be buying from here again. No other companies are doing this.”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback! We understand that additional charges can be frustrating, and we appreciate your perspective. We're doing everything we can to minimize the impact on our customers while delivering the quality that you rely on! If there's anything else we can assist you with or if you have more thoughts to share, please feel free to reach out.

Posted 8 months ago

“1st off, I love Donna Bella Hair! I've used it for many years & had great experiences. From tabs to ILinks they have all been great quality. I tried the triple stacked reversible weft. The colors are perfect, install went great but after only the second wash I'm starting to get tangles. I'm really worried that they won't hold up. I had to save up for it & won't be able to get a different one for awhile. I really DON'T want to use anywhere else. I may have to go back to ILinks as I've never been disappointed.”

Helpful Report

Posted 9 months ago

We're sorry to hear that your experience with the Triple Stacked Reversible Weft hasn’t met your expectations, especially after the second wash. That’s definitely not the experience we want for you. We’d be more than happy to look into this further and work toward a resolution. If you haven’t done so already, please reach out to us at info@donnabellahair.com and include images of the concerns you have been seeing. Our team is standing by and ready to assist—we want to make this right for you. We truly value your feedback and would love the opportunity to help. Looking forward to hearing from you soon!

Posted 9 months ago

“Have yet to receive my purchase -”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We understand how exciting it is to receive a new order, and we appreciate your patience! It looks like your order was placed recently and is currently processing within our standard shipping timeframe. If you have any questions or would like an update on your order status, please don’t hesitate to reach out to us at info@donnabellahair.com—we're happy to help and ensure everything goes smoothly. Kindly note, if you ever need your order sooner, we do offer expedited shipping options—including overnight delivery—for future purchases. Our goal is to make your experience as smooth and convenient as possible. We truly appreciate your support and look forward to getting your Donna Bella Hair to you very soon!

Posted 9 months ago

“not as great as previous purchases”

Helpful Report

Posted 1 year ago

Hi Brooke, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent purchase didn't meet your expectations as much as earlier ones. Your satisfaction is important to us, and we value your input as it helps us improve. If there's anything specific you'd like to discuss or if you need assistance, please feel free to reach out. We're here to help and look forward to welcoming you back!

Posted 1 year ago

“have been trying for over 8months to purchase wavy hair extensions always sold out - disappointing”

Helpful Report

Posted 1 year ago

Hello Terri, We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email

Donna Bella Hair Reviews