Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.14

4.1 Rating 433 Reviews

76 %

of reviewers recommend Donna Bella Hair

4.1

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Donna Bella Hair 5 star review on 20th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I tried for the first time, the invisible tapeless extensions. I am very disappointed with these. I do not understand why the top piece is so much thicker than the original extenstions and it does not lay smoothe and the 2nd issue is that the tape is not strong. The extensions fall out when I stick them in and they do not last for 1 day at all. This was a waste of money and I wish I purchased the original extenstions as those with the tape last longer than 1 day. I would like to exchange but I know you cannot exchange but will no longer buy the new invisible tape extensions.”

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Posted 8 hours ago

“Never have any 16” strawberry blonde”

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Posted 1 week ago

“Well for the first time in 4 years (where I have purchased 3 sets of tape in extensions), I am very unhappy with my latest set. I had 4 packets put in by my stylist and within a week, they were all falling out. The glue is not sticking. Keep in mind, nothing has changed (shampoo, same stylist, etc). So I can only assume it's the manufacturer. Customer service was not trusting or helpful. The only thing they offered was new tape and one new packet of hair. So basically I paid $550 for the hair, $300 for installation and removal of my old set. And now I have to have them reinstalled, so another $200-$300. Probably going to go somewhere else next time.”

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Posted 3 weeks ago

“Very disappointed that they charged my card when the hair wasn' even available in that color and length. I've been a customer for years, so this is truly a let down that they reached out to me about not having the color and length after the money was charged.7”

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Posted 2 months ago

Hello Tanya, We're truly sorry to hear that you were disappointed with your recent experience, especially as a loyal customer. We completely understand how frustrating it can be to place an order and then be informed that the specific color and length are unavailable. Please know that our team always reaches out as soon as we’re notified of an issue with stock, and we never intend to charge anyone for items we can’t fulfill. In situations like this, we contact customers to offer alternatives or a full refund of the items—whichever they prefer. We’re also continuously working on keeping our website as up to date as possible, though there are rare occasions where inventory updates lag behind. We appreciate your continued support! Thank you again for your feedback!

Posted 2 months ago

“Just placed an order for 3 packages of hair extensions and was charged a $15 shipping fee. As I have been a longtime customer and only use Donna Bella hair extensions , I think this is an over the top additional charge for shipping .. your prices have gone up tremendously and now the amount of the order is higher to qualify for free shipping. Very disappointed. I also called to ask for a credit of $15 and was denied. Not good customer service to a longtime dedicated customer.”

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Posted 4 months ago

Hello Donna, Thank you so much for reaching out — we’re truly sorry to hear you’re feeling disappointed, and we completely understand your frustration. While the 14” extensions have been discontinued, please know we’re doing our best to keep a wide range of inventory available. We totally understand that the 18” may not be ideal, and we're happy to help you find the best solution. Also, we’re still here for you via phone (888) 424-7548, text 866-631-1522, and email info@donnabellahair.com — whichever you prefer! Our goal is to make support easy and comfortable for you. We genuinely appreciate your loyalty and are so grateful to have you as part of the Donna Bella family.

Posted 4 months ago

“Didn’t have the length or either of the colors in stock. Frustrating”

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Posted 4 months ago

Hi Courtney, We apologize for the inconvenience you experienced with our inventory not meeting your needs. We strive to have a great selection on hand, and it’s frustrating when we fall short. Unfortunately we have been seeing delays due to the tariffs we have been facing. I would recommend to sign up for email notifications on the items webpage to be updated when they are available! If there’s anything else we can assist you with, please don’t hesitate to reach out!

Posted 4 months ago

“My biggest issue is thyat you do not offer a 16inch lengh in all your hair. It's a big waste of money when I am forced to order 18in length. Please consider this. Also your website says it$90 but I got charged $99 at checkout. No promo code needed.”

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Posted 9 months ago

Hi Teresa! Thank you for your thoughtful feedback! We appreciate your input regarding the 16-inch length option, and we understand how important it is for our customers to find the perfect fit. If you ever need any assistance, please don't hesitate to reach out to us at info@donnabellahair.com. We are always here and ready to help. We appreciate your support!

Posted 9 months ago

“Tape on extensions do not seem to stay like my Previous sets. Sucks when I spend so much on them!”

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Posted 1 year ago

Hello There, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 1 year ago

“I’m a repeat customer, the last pack of hair I purchased shed so bad I had to wind up taking it out. But I thought it may have been a fluke as I have ordered before and love the hair. This time, The hair didn’t come in on time. I still don’t gafr it and have already had my hair appt at the salon. Disappointed in my last two experiences.”

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Posted 1 year ago

Hello Kyndal, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 year ago

“To be honest, this is the 4th time I've bought hair, I've always bought blonde or ombré. This time I bought dark brown, but I found this hair uneven and the ends are dry. I don't understand how a bleached extension can have better quality.”

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Posted 1 year ago

Hello Laura, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 year ago

“Long strands with waves were way more than needed. 22" long. It was a waist of hair and money”

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Posted 1 year ago

Hello Carol, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 1 year ago

“I’ve ordered hair from Donna Bella for years. I’m a professional hairstylist. I’ve seen the quality go down quite a bit. The bundles of hair have gotten smaller. They used to be 20g now they’re 17g for the 18 inch. The Silicone beads do not hold their color and wear off and turn to silver metal. My clients have started complaining that their hair does not feel as full and about the beads unfortunately have switched to another company. They have also raised their prices a lot! Very disappointed.”

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Posted 1 year ago

Hello Emily, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 year ago

“Unfortunately I haven’t received my package so I can’t say how the hair is. FedEx has been withholding it with no updates. I had to reorder hair to get it in time for my client :( disappointed in fedex”

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Posted 1 year ago

Hello Taylor, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 year ago

“I don’t have a review on the hair because I haven’t received it yet. Paid for overnight shipping and still don’t have it, 2 days later.”

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Posted 1 year ago

Hello Mikayla, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 year ago

“I liked them but unfortunately it made my scalp so itchy to the point I was itching my scalp raw and it was bleeding….had to take them out after only a week:(”

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Posted 1 year ago

Hello There, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 year ago

“This was the 2nd time I’ve ordered from you unfortunately not impressed with the hair I received. It clumps together almost looks fack like Barbie doll hair ends are very dry! My hair dresser has had several clients purchase from you she said she’s never seen this before.”

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Posted 1 year ago

Hello Sandra, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 year ago

“Please call”

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Posted 1 year ago

Hello Michele, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 year ago

“Well For starters, I didn't get shipping confirmation seven days later, I reached out to find out that it had been shipped. The hair quality is okay not the best and the clips are awful. I mean I bought cheap extensions, for $30 that had the much better clips than these. They are very hard to clasp and un clasp, as You probably should do two handed, and you feel them on your scalp as you wear the extensions. These are heavy duty. I've also owned foxy locks in the past, and I never had this issue.”

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Posted 1 year ago

Hello Michelle, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 1 year ago

“My first purchase was great. The hair extensions were really nice and the glue on the tape was strong. This time around the color on the hair extensions-although I chose the same color had big chunks of brown in the blonde that weren’t very blended and worst of all the hair extensions did not adhere. Very disappointed. Especially because I paid extra to get them delivered fast.”

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Posted 1 year ago

“The hair burns and breaks. I’ve been through 3 sets already and it’s not holding up like my other sets or clip ins have”

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Posted 1 year ago

Donna Bella Hair is rated 4.1 based on 433 reviews