Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.05

4.1 Rating 492 Reviews

73 %

of reviewers recommend Donna Bella Hair

4.1

Based on 492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Donna Bella Hair 5 star review on 26th April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Shipping issues, over a week with no tracking details or delivery date”

Helpful Report

Posted 1 day ago

Hi Kendall, I’m really sorry you’ve experienced shipping delays and lack of tracking details. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 22 hours ago

“I had a lot of difficulty with just getting the package and with Pain next day shipping. It’s already late. I kind of want to refund for the $50 I paid for that shipping and with how difficult it was after I have already ordered from them before I am disappointed and I’m supposed to be getting these for my sister’s wedding so thanks a lot…”

Helpful Report

Posted 6 days ago

Hi Nicole, I'm really sorry you’re disappointed with the shipping and service. We want to make this right for you. Please email us your order number and details at Info@donnabellahair.com so we can investigate and arrange the next steps. If you’d like, we can review the shipping charges and discuss a resolution. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 6 days ago

“Very disappointed in the the weight and the quality.”

Helpful Report

Posted 1 week ago

Hi Lisa, I’m really sorry you’re disappointed with the weight and the quality. We want to make this right for you. Please email us your order number and any details you can share at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 week ago

“never received the video”

Helpful Report

Posted 2 weeks ago

Hi Alexandra, I’m really sorry you haven’t received the video. We want to make this right for you. Please email us your order number and any tracking details at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 week ago

“They messed my first order up n had to reorder the next day n pay shipping again plus they didn’t give me the $25 discount”

Helpful Report

Posted 1 month ago

Hello Stacie, I’m really sorry your first order was messed up and you had to reorder, plus the shipping and the $25 discount issue. We want to make this right for you. Please email us your order number and any details (including screenshots if you have them) at Info@donnabellahair.com so we can review and arrange the next steps, including addressing the discount discrepancy and any shipping concerns. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 month ago

“Payed $60 to overnight, and it did not arrive.”

Helpful Report

Posted 1 month ago

Hello Lidiane, I’m really sorry your order didn’t arrive as expected. We want to make this right for you. Please email us your order number and any tracking details at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 month ago

“I never received my hair because FedEx delivered it to the wrong address”

Helpful Report

Posted 1 month ago

Hello Melodee, I’m really sorry that your package was delivered to the wrong address and you didn’t receive your hair. Please email us your order number and any tracking details at Info@donnabellahair.com so we can assist you in the matter Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 month ago

“It was great that you've had all of these "sales" going on, but the one thing I wanted was continually "out of stock".. and then your Free Shipping is a joke because of the high dollar amount you ahve it set at.”

Helpful Report

Posted 2 months ago

Hello Jackie, Thank you for your feedback! We’re sorry to hear you weren't able to get the item you wanted; our sales apply to currently available stock, and our team is working hard to restock all items as quickly as possible. We run sales frequently, so please keep an eye out for more opportunities later this year.

Posted 2 months ago

“Tyni hair ! iwanna send back”

Helpful Report

Posted 2 months ago

Hello Nelson, I'm sorry to hear that your order didn't end up working out! We can accept returns if they are unused, in the original binding/packaging and within 30 days of purchase! You are able to start a return request through our return portal (https://donnabellahair.com/apps/returns) with your order number (PO# if referencing your invoice slip) and email address.

Posted 2 months ago

“Ordered wefts at almost $1000. Was sent ONE 18” weft. Unable to reach customer service. My first time ordering with Donna Bella. Never again. Buyer beware.”

Helpful Report

Posted 2 months ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns noticed. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 2 months ago

“Listen to the reviews. I wish I did. I’ve used Donna Bella hair for years and in the past online it says you get 10 wefts which was 10 sandwiches. Now I’m paying more and only getting 5 sandwiches which is really absurd. I won’t be buying anymore now that there are better hair extensions for a fraction of this price and while still maintaining quality. I hope changes are made because something is very off and people are noticing. Losing lots of customers…”

Helpful Report

Posted 3 months ago

“My tape in extensions were professionally installed by a licensed cosmetologist and the hair was extremely thin. I have purchased before and NEVER had issues. This time the very NEXT DAY they were falling out. I am extremely displeased.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about this experience, Catherine. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating and finding a suitable solution for you.

Posted 3 months ago

“Tape-in Weft slipped out during the first wash. This is the 2nd time that this happened. I thought the first time was a fluke but now realize that there has to be a manufacturing issue. Extremely disappointing and frustrating. Wrote in for customer support and was given 1 free roll of re-tape. This is unacceptable as there is something clearly wrong with the adhesive that comes installed on the tape-in weft product given other customer feedback received. It is imperative that Donna Bella investigate the issue and work towards resolution quickly.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about this experience, Anne. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating the adhesive issue and finding a suitable solution for you. Thank you for bringing this to our attention.

Posted 3 months ago

“I have to say that my last order that I received of the tape in's (18inch)extentions, the sandwich's this time were very thin and looked like they were used, that's how bad they looked, the quality has definity been downgraded...”

Helpful Report

Posted 4 months ago

We’re really sorry to hear about your experience, Maria. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating the quality concerns and finding a suitable solution for you.

Posted 3 months ago

“The last two times I have ordered the tape that comes on the hair does not hold up. Order #947380. My stylist has been using your product for years. What can be done about the glue?”

Helpful Report

Posted 4 months ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please respond to the email our team sent! Our team will be on the lookout for your response and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 4 months ago

“Still waiting for them to arrive.”

Helpful Report

Posted 4 months ago

Hello Amber, I do apologize for the delay, I know that this can be a major inconvenience, and is not the customer experience we hope for. While we cannot avoid genuine issues such as delays with our carriers we can certainly help provide some clarity. It looks like your order is scheduled for delivery later this week. I would recommend to keep an eye on your tracking! Thank you for bearing with us, and please reach out if there's anything else we can help you with.

Posted 4 months ago

“I can’t believe I have an email saying you won’t ship my order before getting a picture of my ID that is the craziest thing I’ve ever heard of and now I have to pay for a hair appointment that I can’t even go to.”

Helpful Report

Posted 4 months ago

“Customer service was terrible”

Helpful Report

Posted 4 months ago

“I cannot get my discount code to work.”

Helpful Report

Posted 5 months ago

Hello Emily, Thank you for reaching out, I'm sorry for the inconvenience! I am showing that our team was in contact with your earlier today and directed you to our Stylist Program team! Please let us kow if you have any further questions, we'd be happy to help!

Posted 5 months ago

“The last purchase of tape in hair I had issues with the tape not being sticky enough. The extensions were falling out while being installed, we to re-tape them.”

Helpful Report

Posted 5 months ago

Hello Dana, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns you have noticed. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 5 months ago

Donna Bella Hair is rated 4.1 based on 492 reviews