Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.10

4.1 Rating 330 Reviews

75 %

of reviewers recommend Donna Bella Hair

4.1

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Donna Bella Hair 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I don't like i-Tip hair is not good quality....Flat tip is very good...”

Helpful Report

Posted 2 weeks ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns mentioned. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 1 week ago

“Didn’t come the day it was supposed to had to cancel appointments because of it wouldn’t not recommend”

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Posted 2 weeks ago

We’re truly sorry to hear about the delay with your order and understand how frustrating this can be. While we trust our carriers to deliver packages on time, unexpected delays due to factors like volume, weather, or staffing can sometimes occur. We strive for timely deliveries, and it’s disappointing when we miss the mark. Your satisfaction is very important to us, and we genuinely appreciate your patience and feedback. If you have any questions or need further assistance, please don’t hesitate to reach out!

Posted 2 weeks ago

“I have order before and like the quality of the hair. This time I paid for the overnight shipping and recieved it 4 days later and ended up losing my client because of it and lost out on an $800 appointment and the price of the hair. Very upset and disappointed.”

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Posted 1 month ago

Hi Hailey, We're truly sorry to hear about your experience and completely understand your frustration. While we do our best to process and ship quickly, we unfortunately can’t guarantee carrier delivery times—especially when there are delays due to volume, weather, or staffing on their end. I am showing that our team was able to respond via email to help out with refunding the shipping cost and with setting up a return. We're genuinely grateful that you've supported Donna Bella in the past and are so sorry this experience fell short! If there’s anything else we can do to help, don't hesitate to reach out!

Posted 1 month ago

“sent multiple emails about wrong address on shipment to either cancel or update address to correct one. package got shipped to wrong address. DESPITE THE FACT THAT I STATED TO EITHER CANCEL THE ORDEr or UPDATE TO CORRECT ADDRESS!!! OVER 500$ OF HAIR EXTENSIONS GONE!!!”

Helpful Report

Posted 1 month ago

Hello Pawlina, We’re truly sorry for the frustration and inconvenience this situation has caused you. We understand how upsetting it is to have something go wrong with a high-value order. As soon as we received your request, we updated the address on file and made several attempts to reach out to confirm the details and provide support. Unfortunately, we did not hear back before the package was shipped. Please know it was never our intention for this to happen, and we genuinely regret the outcome. We’re still here and willing to work with you toward a resolution. If you’re open to reconnecting, we’d love the opportunity to help!

Posted 1 month ago

“hair is fine, its the customer service and delivery that i have had non-stop problems with . twice now has the hair been delivered to the wrong address . it takes a whole week to even find someone who will respond to you about it , oh and forget about them giving any sort of discount when you purchase the protection . charged me another $300 for a resent . over $600 in hair that i STILL do not have”

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Posted 2 months ago

“I have bed. Ordering from Donna Bella for over 10 years. Throughout the years, I’ve seen prices go up and up, which I suppose is to be expected with inflation and all that. But now I was so excited to take a survey and get 20% off of my order only to find that I was being charged another 10% For tariffs. I’ve been trying to cancel my order because I think charging a 10% tear off is totally unethical and I don’t want anything to do with it. I will have to shop elsewhere for extensions I suppose.”

Helpful Report

Posted 3 months ago

Hello Christine, We understand your concerns regarding the additional charges. The recent tariff implementations have unfortunately affected many industries, including ours, and we’ve done our best to minimize the impact on our customers. We truly appreciate your loyalty and long-standing relationship with Donna Bella, please reach out to us at info@donnabellahair.com if you have any questions or need any support further. Thank you!

Posted 3 months ago

“My order was flagged without any email, and if I hadn’t called to get the tracking number, I would’ve not known this resulted in my item not being overnight shift, which I paid extra for and I had to cancel my hair appointment to have them installed. I am very dissatisfied and plan to not be using Donna Bella again. I’ve been using them for four years”

Helpful Report

Posted 7 months ago

Hello Rachel, We are truly sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we want to ensure that we address this matter appropriately. We would like to reach out directly to assist you with this concern. Please keep an eye out for our email. Thank you for your continued support over the last four years, and we hope to make this right for you soon! Wishing you a wonderful day!

Posted 7 months ago

“I did not receive my $400 package from you guys and I’m kinda really irritated”

Helpful Report

Posted 7 months ago

Hello, We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!

Posted 7 months ago

“I have not received my package!”

Helpful Report

Posted 7 months ago

Hello Amy, We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!

Posted 7 months ago

“I ordered the invisible weft education. I never got a link to the video”

Helpful Report

Posted 8 months ago

Hello Amy! We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 8 months ago

“My name is not mark. Why I’m being called mark on your website is beyond me. I cannot find a way to fix it.”

Helpful Report

Posted 8 months ago

Hello There, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 8 months ago

“Why are you discontinuing the best pro tip flat extensions .... the only on it use? Very annoying.”

Helpful Report

Posted 9 months ago

Hello Dawn, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 8 months ago

“Very poor quality hair. Dried out very quickly even with proper care.”

Helpful Report

Posted 9 months ago

Hello Ashley, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 9 months ago

“I have bought 3 sets of extensions and they have all been great. But this last purchase of the rooted ombré are far from the standards of the others I have purchased. The tape on these extensions are not holding up. I have had them in for about 3 weeks now and they are falling out and the tape is not holding. I have steered away from the cheaper brands for this reason. I take care of my extensions and follow the “how to” on taking care of them.”

Helpful Report

Posted 9 months ago

Hello Jenny, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 9 months ago

“I have not received my package yet?”

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Posted 9 months ago

“I can't review the hair because I can't get the hair! When I ordered, the shipment was supposed to be delivered 4 days ago. So I made an appt with my stylist to put them in. Then the delivery time was changed after the order and was supposed to be delivered today which meant I had to reschedule with my stylist, now, they haven't even delivered today and I'm going to have to drive an hour in the morning to pick up my hair at fedex just so I don't have to reschedule AGAIN with my stylist!!! Pick a different shipping company!”

Helpful Report

Posted 9 months ago

Hello Sabrina, We sincerely apologize for the frustration you've experienced with the delivery of your order. We understand how important it is to receive your hair on time, especially when you have an appointment scheduled with your stylist. We're truly sorry for the inconvenience this has caused. We are actively working to resolve this issue with our shipping partner to prevent it from happening again in the future. We appreciate your patience, and see you hair has arrived. If there's anything we can do to assist you further, please feel free to reach out to our customer service team at info@donnabellahair.com. Thank you for your feedback. We hope you love your new extensions!

Posted 9 months ago

“I have ordered Donna Bella tape ins and used their replacement tape for 10+ years. SOMETHING HAS CHANGED! The tape does NOT stick at all. My clients fell out in one day! When I called they would not do anything for me other than told me to send it back so they can evaluate them. I even tried to use the replacement tape on them to see if that worked better but that was a complete fail too. Very disappointing and frustrated with their customer service also. I feel like they absolutely know that they changed their product and are acting as if everything is the same. Won’t be ordering from them again!”

Helpful Report

Posted 9 months ago

Hello Michele, We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!

Posted 9 months ago

“My item didn't arrive on time and when you have a set appointment it cancels it. And if you wear extensions it's heart breaking”

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Posted 9 months ago

“I order goods for 87$ and invoice to Germany come for 211$ !!!and I must to pay bigger tax Why did you make it ?!?!”

Helpful Report

Posted 9 months ago

Hello Yuliia, Thank you for sharing your feedback. We're sorry to hear about the issues you've encountered with duties and taxes on your recent order. We understand that these additional costs can be frustrating, and we apologize for any confusion or inconvenience caused. Please note that customs duties and taxes are determined by the destination country’s regulations and are beyond our control. We always strive to provide clear information regarding potential extra charges during the checkout process, but we understand that these fees can sometimes be unexpected. If you have any further questions or need assistance with this matter, please don’t hesitate to reach out to our customer service team at info@donnabellahair.com. We’re here to help and will do our best to ensure a smoother experience in the future. We appreciate your understanding and value you as our customer.

Posted 9 months ago

“You are constantly out of stock on dark brown deluxe halos. I had to buy one that is way way longer than what I need only to have my hair dresser cutoff some length that I shouldn’t have had to pay for. I’ve been waiting months for them to restock.”

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Posted 10 months ago

Donna Bella Hair is rated 4.1 based on 330 reviews