Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.14

4.1 Rating 433 Reviews

76 %

of reviewers recommend Donna Bella Hair

4.1

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Donna Bella Hair 5 star review on 20th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I can’t believe I have an email saying you won’t ship my order before getting a picture of my ID that is the craziest thing I’ve ever heard of and now I have to pay for a hair appointment that I can’t even go to.”

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Posted 5 hours ago

“Customer service was terrible”

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Posted 1 week ago

“I cannot get my discount code to work.”

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Posted 4 weeks ago

Hello Emily, Thank you for reaching out, I'm sorry for the inconvenience! I am showing that our team was in contact with your earlier today and directed you to our Stylist Program team! Please let us kow if you have any further questions, we'd be happy to help!

Posted 4 weeks ago

“The last purchase of tape in hair I had issues with the tape not being sticky enough. The extensions were falling out while being installed, we to re-tape them.”

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Posted 1 month ago

Hello Dana, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns you have noticed. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 1 month ago

“I've contacted customer service twice. I ordered the wrong product that is currently in transit to me. I pre-ordered the correct product that is also in transit. I've repeatedly asked when I receive the first product what do I need to do to return it? All I receive back is an email with a link to questions about returns then when I click on it I get the same page to ask a question! This is incredibly frustrating. I am out between $500-$600 and I still haven't even received any product ye, I also cannot seem to get an answer”

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Posted 1 month ago

Hello Susan, I’m so sorry for the inconvenience! I see that our team has already reached out to you regarding the next steps to help resolve this issue. Please check your email or messages for their update, and don’t hesitate to reply if you need any further assistance, we’re here to help!

Posted 1 month ago

“I ordered the Tape Wefts for the first time and an expert stylists with 35 years of experience with extentions place them for me last Friday . Within two days all of the tapes fell off my hair . Very disappointed”

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Posted 1 month ago

Hello Mojan, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all your wefts laid out on a flat surface so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 1 month ago

“I haven’t gotten my new set yet…. But hoping the last batch I bought was a bad set. I have been a JZ styler hair extension girly for 8 years, someone recommended Donna Bella to me, got one set and it was terrible, the hair was so terrible quality after 4 washes, when I first got it, it was great after a couple washed it was so bad…”

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Posted 1 month ago

Hello Nicolle, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all your wefts laid out on a flat surface so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 1 month ago

“I have not received my hair”

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Posted 1 month ago

Hello Leslie, We’re truly sorry to hear that you have not received your hair yet. We understand how important this is for you and are here to help resolve the situation. Please check your email for any tracking information we may have sent, and don’t hesitate to reach out to our customer service team at info@donnabellahair.com if you need further assistance. Thank you for your patience, and we hope to make this right for you soon!

Posted 1 month ago

“Order was placed yesterday. After over 24 hours order is still showing unfulfilled.”

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Posted 2 months ago

Hello Angel, Your order was placed outside of our regular business hours, so it was shipped the very next business day. According to your tracking information, your package is on its way and is expected to be delivered tomorrow. We provided your tracking information via email and text. We appreciate your patience and hope you love your order once it arrives!

Posted 2 months ago

“I’ve been purchasing Donna Bella tape ins for four years. The quality has been declining but my most recent purchase - there was not sufficient tape/adhesive and more than half of the extensions fell out the day after they were installed. I use a professional to install them. Extremely disappointed in the quality”

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Posted 2 months ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concern you've mentioned. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 2 months ago

“showed nothing i tryong to learn methods for my salon not as person off the street”

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Posted 2 months ago

We're sorry to hear that your experience did not meet your expectations. Our goal is to provide valuable resources for professionals looking to enhance their skills, and we understand the importance of targeted learning. We appreciate your feedback and would love to help you find the right methods and tutorials that suit your needs. If you have specific topics in mind, please reach out to us directly so we can assist you further. Warm regards, Team Donna Bella Hair

Posted 2 months ago

“The color was gold instead ash”

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Posted 2 months ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concen noticed. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 2 months ago

“I don't like i-Tip hair is not good quality....Flat tip is very good...”

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Posted 3 months ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns mentioned. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 3 months ago

“Didn’t come the day it was supposed to had to cancel appointments because of it wouldn’t not recommend”

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Posted 3 months ago

We’re truly sorry to hear about the delay with your order and understand how frustrating this can be. While we trust our carriers to deliver packages on time, unexpected delays due to factors like volume, weather, or staffing can sometimes occur. We strive for timely deliveries, and it’s disappointing when we miss the mark. Your satisfaction is very important to us, and we genuinely appreciate your patience and feedback. If you have any questions or need further assistance, please don’t hesitate to reach out!

Posted 3 months ago

“I have order before and like the quality of the hair. This time I paid for the overnight shipping and recieved it 4 days later and ended up losing my client because of it and lost out on an $800 appointment and the price of the hair. Very upset and disappointed.”

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Posted 4 months ago

Hi Hailey, We're truly sorry to hear about your experience and completely understand your frustration. While we do our best to process and ship quickly, we unfortunately can’t guarantee carrier delivery times—especially when there are delays due to volume, weather, or staffing on their end. I am showing that our team was able to respond via email to help out with refunding the shipping cost and with setting up a return. We're genuinely grateful that you've supported Donna Bella in the past and are so sorry this experience fell short! If there’s anything else we can do to help, don't hesitate to reach out!

Posted 4 months ago

“sent multiple emails about wrong address on shipment to either cancel or update address to correct one. package got shipped to wrong address. DESPITE THE FACT THAT I STATED TO EITHER CANCEL THE ORDEr or UPDATE TO CORRECT ADDRESS!!! OVER 500$ OF HAIR EXTENSIONS GONE!!!”

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Posted 4 months ago

Hello Pawlina, We’re truly sorry for the frustration and inconvenience this situation has caused you. We understand how upsetting it is to have something go wrong with a high-value order. As soon as we received your request, we updated the address on file and made several attempts to reach out to confirm the details and provide support. Unfortunately, we did not hear back before the package was shipped. Please know it was never our intention for this to happen, and we genuinely regret the outcome. We’re still here and willing to work with you toward a resolution. If you’re open to reconnecting, we’d love the opportunity to help!

Posted 4 months ago

“hair is fine, its the customer service and delivery that i have had non-stop problems with . twice now has the hair been delivered to the wrong address . it takes a whole week to even find someone who will respond to you about it , oh and forget about them giving any sort of discount when you purchase the protection . charged me another $300 for a resent . over $600 in hair that i STILL do not have”

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Posted 5 months ago

“I have bed. Ordering from Donna Bella for over 10 years. Throughout the years, I’ve seen prices go up and up, which I suppose is to be expected with inflation and all that. But now I was so excited to take a survey and get 20% off of my order only to find that I was being charged another 10% For tariffs. I’ve been trying to cancel my order because I think charging a 10% tear off is totally unethical and I don’t want anything to do with it. I will have to shop elsewhere for extensions I suppose.”

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Posted 6 months ago

Hello Christine, We understand your concerns regarding the additional charges. The recent tariff implementations have unfortunately affected many industries, including ours, and we’ve done our best to minimize the impact on our customers. We truly appreciate your loyalty and long-standing relationship with Donna Bella, please reach out to us at info@donnabellahair.com if you have any questions or need any support further. Thank you!

Posted 6 months ago

“My order was flagged without any email, and if I hadn’t called to get the tracking number, I would’ve not known this resulted in my item not being overnight shift, which I paid extra for and I had to cancel my hair appointment to have them installed. I am very dissatisfied and plan to not be using Donna Bella again. I’ve been using them for four years”

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Posted 10 months ago

Hello Rachel, We are truly sorry to hear about your experience and understand your frustration. Your feedback is important to us, and we want to ensure that we address this matter appropriately. We would like to reach out directly to assist you with this concern. Please keep an eye out for our email. Thank you for your continued support over the last four years, and we hope to make this right for you soon! Wishing you a wonderful day!

Posted 10 months ago

“I did not receive my $400 package from you guys and I’m kinda really irritated”

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Posted 10 months ago

Hello, We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!

Posted 10 months ago

Donna Bella Hair is rated 4.1 based on 433 reviews