Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.02

4.0 Rating 525 Reviews

72 %

of reviewers recommend Donna Bella Hair

4.0

Based on 525 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Donna Bella Hair 5 star review on 3rd August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have been happy until my last order quality wasn’t same and color was off”

Helpful Report

Posted 4 days ago

Hi Chelsea, I’m really sorry you’re unhappy with the last order. Please email your order number and any details (photos if possible) to Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 days ago

“Says they delivered my wefts, but they’re not there. Hopefully they turn up or I just lost 500 dollars. Not happy”

Helpful Report

Posted 1 week ago

Hi Hannah, I’m really sorry you’re in this situation and for the worry about your order. Please email your order number and any details (photos if possible) to Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 week ago

“Ordered a Color Ring on 6/23/26 with in intent to switch to this brand, however went to place our first order yesterday 7/1/26 (literally one week later) and the colors on the swatch ring do NOT correspond to the colors on the website. Made ordering different and honeslty is a huge turn off for a brand new client. When you change your colors online those old color rings should be tossed. I will be calling to speak to someone today about my experience.”

Helpful Report

Posted 1 month ago

Hi Rita, I’m really sorry you’re experiencing this with the Color Ring and for the impact it’s had on your first impression. Please email your order number and any details (photos if possible) to Info@donnabellahair.com so we can review and discuss next steps as this is the best way for us to assist you. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 1 month ago

“I have tried many brands of hair extensions and have worn clip in extensions for at least a decade. I bought these on 4/19 and they are already going in the trash on 6/4. Not even two months! I normally get 6-9 months of wear out of a fresh set. The hair is so tangly and dry. I have to wash it so much more frequently just to have a soft natural feel, but even still it has that “doll-like” hair texture. This eventually happens with all extensions but never this quick. Save your money and buy from a different brand.”

Helpful Report

Posted 2 months ago

Hi Deanna, I’m really sorry you’re experiencing this with the extensions and for how disappointing this has been. Please email your order number and any details (photos if possible) to Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 2 months ago

“Package number 2 not received either”

Helpful Report

Posted 2 months ago

Hi Lauren, I’m really sorry you haven’t received package number 2 yet. Please email your order number and any details to Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 2 months ago

“Terribly disappointed. I purchased over $500 of products. They sent me a FED ex tracking. It was never delivered. It appears it may have left them but honestly I can’t even tell. No help. Nothing.”

Helpful Report

Posted 2 months ago

Hi Kristen, I’m really sorry you’re dealing with this and for the frustration with the shipment. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can review and investigate next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 2 months ago

“Not happy with the product at all. The color is t even close to what it should be and in order to see if I could make it work I had to open the package, which now I can’t return . I will not be using this brand ever again”

Helpful Report

Posted 2 months ago

Hi Nicole, I’m really sorry you’re unhappy with your purchase. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 2 months ago

“Never received my order.”

Helpful Report

Posted 2 months ago

Hi Whitney, I’m really sorry you never received your order. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 2 months ago

“Shipping issues, over a week with no tracking details or delivery date”

Helpful Report

Posted 3 months ago

Hi Kendall, I’m really sorry you’ve experienced shipping delays and lack of tracking details. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 months ago

“I had a lot of difficulty with just getting the package and with Pain next day shipping. It’s already late. I kind of want to refund for the $50 I paid for that shipping and with how difficult it was after I have already ordered from them before I am disappointed and I’m supposed to be getting these for my sister’s wedding so thanks a lot…”

Helpful Report

Posted 3 months ago

Hi Nicole, I'm really sorry you’re disappointed with the shipping and service. We want to make this right for you. Please email us your order number and details at Info@donnabellahair.com so we can investigate and arrange the next steps. If you’d like, we can review the shipping charges and discuss a resolution. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 months ago

“Very disappointed in the the weight and the quality.”

Helpful Report

Posted 3 months ago

Hi Lisa, I’m really sorry you’re disappointed with the weight and the quality. We want to make this right for you. Please email us your order number and any details you can share at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 months ago

“never received the video”

Helpful Report

Posted 3 months ago

Hi Alexandra, I’m really sorry you haven’t received the video. We want to make this right for you. Please email us your order number and any tracking details at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 months ago

“They messed my first order up n had to reorder the next day n pay shipping again plus they didn’t give me the $25 discount”

Helpful Report

Posted 4 months ago

Hello Stacie, I’m really sorry your first order was messed up and you had to reorder, plus the shipping and the $25 discount issue. We want to make this right for you. Please email us your order number and any details (including screenshots if you have them) at Info@donnabellahair.com so we can review and arrange the next steps, including addressing the discount discrepancy and any shipping concerns. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 4 months ago

“Payed $60 to overnight, and it did not arrive.”

Helpful Report

Posted 4 months ago

Hello Lidiane, I’m really sorry your order didn’t arrive as expected. We want to make this right for you. Please email us your order number and any tracking details at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 4 months ago

“I never received my hair because FedEx delivered it to the wrong address”

Helpful Report

Posted 4 months ago

Hello Melodee, I’m really sorry that your package was delivered to the wrong address and you didn’t receive your hair. Please email us your order number and any tracking details at Info@donnabellahair.com so we can assist you in the matter Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 4 months ago

“It was great that you've had all of these "sales" going on, but the one thing I wanted was continually "out of stock".. and then your Free Shipping is a joke because of the high dollar amount you ahve it set at.”

Helpful Report

Posted 5 months ago

Hello Jackie, Thank you for your feedback! We’re sorry to hear you weren't able to get the item you wanted; our sales apply to currently available stock, and our team is working hard to restock all items as quickly as possible. We run sales frequently, so please keep an eye out for more opportunities later this year.

Posted 5 months ago

“Tyni hair ! iwanna send back”

Helpful Report

Posted 5 months ago

Hello Nelson, I'm sorry to hear that your order didn't end up working out! We can accept returns if they are unused, in the original binding/packaging and within 30 days of purchase! You are able to start a return request through our return portal (https://donnabellahair.com/apps/returns) with your order number (PO# if referencing your invoice slip) and email address.

Posted 5 months ago

“Ordered wefts at almost $1000. Was sent ONE 18” weft. Unable to reach customer service. My first time ordering with Donna Bella. Never again. Buyer beware.”

Helpful Report

Posted 5 months ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns noticed. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 5 months ago

“Listen to the reviews. I wish I did. I’ve used Donna Bella hair for years and in the past online it says you get 10 wefts which was 10 sandwiches. Now I’m paying more and only getting 5 sandwiches which is really absurd. I won’t be buying anymore now that there are better hair extensions for a fraction of this price and while still maintaining quality. I hope changes are made because something is very off and people are noticing. Losing lots of customers…”

Helpful Report

Posted 6 months ago

“My tape in extensions were professionally installed by a licensed cosmetologist and the hair was extremely thin. I have purchased before and NEVER had issues. This time the very NEXT DAY they were falling out. I am extremely displeased.”

Helpful Report

Posted 6 months ago

We’re really sorry to hear about this experience, Catherine. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating and finding a suitable solution for you.

Posted 6 months ago

Donna Bella Hair is rated 4.0 based on 525 reviews