Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.10

4.1 Rating 448 Reviews

75 %

of reviewers recommend Donna Bella Hair

4.1

Based on 448 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Donna Bella Hair 5 star review on 20th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Listen to the reviews. I wish I did. I’ve used Donna Bella hair for years and in the past online it says you get 10 wefts which was 10 sandwiches. Now I’m paying more and only getting 5 sandwiches which is really absurd. I won’t be buying anymore now that there are better hair extensions for a fraction of this price and while still maintaining quality. I hope changes are made because something is very off and people are noticing. Losing lots of customers…”

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Posted 1 week ago

“My tape in extensions were professionally installed by a licensed cosmetologist and the hair was extremely thin. I have purchased before and NEVER had issues. This time the very NEXT DAY they were falling out. I am extremely displeased.”

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Posted 2 weeks ago

We’re really sorry to hear about this experience, Catherine. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating and finding a suitable solution for you.

Posted 2 weeks ago

“Tape-in Weft slipped out during the first wash. This is the 2nd time that this happened. I thought the first time was a fluke but now realize that there has to be a manufacturing issue. Extremely disappointing and frustrating. Wrote in for customer support and was given 1 free roll of re-tape. This is unacceptable as there is something clearly wrong with the adhesive that comes installed on the tape-in weft product given other customer feedback received. It is imperative that Donna Bella investigate the issue and work towards resolution quickly.”

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Posted 3 weeks ago

We’re really sorry to hear about this experience, Anne. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating the adhesive issue and finding a suitable solution for you. Thank you for bringing this to our attention.

Posted 2 weeks ago

“I have to say that my last order that I received of the tape in's (18inch)extentions, the sandwich's this time were very thin and looked like they were used, that's how bad they looked, the quality has definity been downgraded...”

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Posted 1 month ago

We’re really sorry to hear about your experience, Maria. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating the quality concerns and finding a suitable solution for you.

Posted 2 weeks ago

“The last two times I have ordered the tape that comes on the hair does not hold up. Order #947380. My stylist has been using your product for years. What can be done about the glue?”

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Posted 1 month ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please respond to the email our team sent! Our team will be on the lookout for your response and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 1 month ago

“Still waiting for them to arrive.”

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Posted 1 month ago

Hello Amber, I do apologize for the delay, I know that this can be a major inconvenience, and is not the customer experience we hope for. While we cannot avoid genuine issues such as delays with our carriers we can certainly help provide some clarity. It looks like your order is scheduled for delivery later this week. I would recommend to keep an eye on your tracking! Thank you for bearing with us, and please reach out if there's anything else we can help you with.

Posted 1 month ago

“I can’t believe I have an email saying you won’t ship my order before getting a picture of my ID that is the craziest thing I’ve ever heard of and now I have to pay for a hair appointment that I can’t even go to.”

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Posted 1 month ago

“Customer service was terrible”

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Posted 1 month ago

“I cannot get my discount code to work.”

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Posted 2 months ago

Hello Emily, Thank you for reaching out, I'm sorry for the inconvenience! I am showing that our team was in contact with your earlier today and directed you to our Stylist Program team! Please let us kow if you have any further questions, we'd be happy to help!

Posted 2 months ago

“The last purchase of tape in hair I had issues with the tape not being sticky enough. The extensions were falling out while being installed, we to re-tape them.”

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Posted 2 months ago

Hello Dana, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns you have noticed. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 2 months ago

“I've contacted customer service twice. I ordered the wrong product that is currently in transit to me. I pre-ordered the correct product that is also in transit. I've repeatedly asked when I receive the first product what do I need to do to return it? All I receive back is an email with a link to questions about returns then when I click on it I get the same page to ask a question! This is incredibly frustrating. I am out between $500-$600 and I still haven't even received any product ye, I also cannot seem to get an answer”

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Posted 2 months ago

Hello Susan, I’m so sorry for the inconvenience! I see that our team has already reached out to you regarding the next steps to help resolve this issue. Please check your email or messages for their update, and don’t hesitate to reply if you need any further assistance, we’re here to help!

Posted 2 months ago

“I ordered the Tape Wefts for the first time and an expert stylists with 35 years of experience with extentions place them for me last Friday . Within two days all of the tapes fell off my hair . Very disappointed”

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Posted 3 months ago

Hello Mojan, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all your wefts laid out on a flat surface so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 3 months ago

“I haven’t gotten my new set yet…. But hoping the last batch I bought was a bad set. I have been a JZ styler hair extension girly for 8 years, someone recommended Donna Bella to me, got one set and it was terrible, the hair was so terrible quality after 4 washes, when I first got it, it was great after a couple washed it was so bad…”

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Posted 3 months ago

Hello Nicolle, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all your wefts laid out on a flat surface so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 3 months ago

“I have not received my hair”

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Posted 3 months ago

Hello Leslie, We’re truly sorry to hear that you have not received your hair yet. We understand how important this is for you and are here to help resolve the situation. Please check your email for any tracking information we may have sent, and don’t hesitate to reach out to our customer service team at info@donnabellahair.com if you need further assistance. Thank you for your patience, and we hope to make this right for you soon!

Posted 3 months ago

“Order was placed yesterday. After over 24 hours order is still showing unfulfilled.”

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Posted 3 months ago

Hello Angel, Your order was placed outside of our regular business hours, so it was shipped the very next business day. According to your tracking information, your package is on its way and is expected to be delivered tomorrow. We provided your tracking information via email and text. We appreciate your patience and hope you love your order once it arrives!

Posted 3 months ago

“I’ve been purchasing Donna Bella tape ins for four years. The quality has been declining but my most recent purchase - there was not sufficient tape/adhesive and more than half of the extensions fell out the day after they were installed. I use a professional to install them. Extremely disappointed in the quality”

Helpful Report

Posted 3 months ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concern you've mentioned. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 3 months ago

“showed nothing i tryong to learn methods for my salon not as person off the street”

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Posted 4 months ago

We're sorry to hear that your experience did not meet your expectations. Our goal is to provide valuable resources for professionals looking to enhance their skills, and we understand the importance of targeted learning. We appreciate your feedback and would love to help you find the right methods and tutorials that suit your needs. If you have specific topics in mind, please reach out to us directly so we can assist you further. Warm regards, Team Donna Bella Hair

Posted 4 months ago

“The color was gold instead ash”

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Posted 4 months ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concen noticed. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 4 months ago

“I don't like i-Tip hair is not good quality....Flat tip is very good...”

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Posted 4 months ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns mentioned. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 4 months ago

“Didn’t come the day it was supposed to had to cancel appointments because of it wouldn’t not recommend”

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Posted 5 months ago

We’re truly sorry to hear about the delay with your order and understand how frustrating this can be. While we trust our carriers to deliver packages on time, unexpected delays due to factors like volume, weather, or staffing can sometimes occur. We strive for timely deliveries, and it’s disappointing when we miss the mark. Your satisfaction is very important to us, and we genuinely appreciate your patience and feedback. If you have any questions or need further assistance, please don’t hesitate to reach out!

Posted 5 months ago

Donna Bella Hair is rated 4.1 based on 448 reviews