Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.03

4.0 Rating 512 Reviews

72 %

of reviewers recommend Donna Bella Hair

4.0

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Donna Bella Hair 3 star review on 8th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The quality of the hair is always great but the color grey in length needed is always out of stock which has you purchase a longer length having to waste half of the hair and with it being such a expensive purchase it’s really easy to hold out on purchasing. Also the need for different tones of grey besides the 3 available. Not all hairs are the same color maybe mix and match.”

Helpful Report

Posted 1 month ago

Hi Nicole, Thank you for sharing your experience and for being a valued customer. I’m sorry to hear about the grey color options and the stock issues. We’re actively working to expand color availability and reduce out-of-stock situations. If you’d like, please email info@Donnabellahair.com with your order details so we can explore available grey tones or suggest suitable alternatives that won’t require you to stretch to longer lengths. We appreciate your feedback and are here to help. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“I have used and loved Donna Bella for approx 15 years now. Always have loved the quality and the customer service! I did just purchase 3 bundles of tape ins and randomly had an odd number in one package. I’ve reached out with no reply…”

Donna Bella Hair 4 star review on 2nd May 2026

Helpful Report

Posted 1 month ago

Hi Marquetta, Thank you so much for being with us for ~15 years and for sharing the heads up about the odd number in one package. We’re sorry you haven’t heard back yet. Please email info@Donnabellahair.com with your order number and the batch details so we can fix this quickly. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“My package is late & I don’t know where it’s even at. I paid for extra/faster shipping. And it is not here.”

Helpful Report

Posted 1 month ago

Hi there, I’m so sorry your package is late despite paid expedited shipping. We want to fix this ASAP. Please email info@Donnabellahair.com so we can assist you. Warm regards, Team Donna Bella Hair

Posted 1 month ago

“waiting on an out of stock item”

Helpful Report

Posted 3 months ago

Hi Jessica, We appreciate your patience as our team tries to restock items as soon as they can! We recommend to sign up for email notifications. We're happy to see if we have an estimated date if you would like to share what item you are looking for!

Posted 3 months ago

“The i tip hair itself is great quality. I just wish you would offer a true white ash color. Trying to tone/color match my clients hair is difficult using the #60 or even the #80 as neither are cool enough, but have a lot of gold/warmth in them. It would be nice to have cooler colors. The ash browns I find are warmer in color than cool.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your feedback! We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns noticed. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 3 months ago

“My purchase expierence was good. I participate in Black Friday every year where I can save as much as I can. I'm excited to try the new invisable tape-ins. The delivery came within a week, however I'm a little disappointed that I didn't recieve my free gift.... Other than that I'm satisfied so far...”

Helpful Report

Posted 6 months ago

Hi there, Thank you for sharing your experience, and we’re glad you’re excited about the new Invisable Tape-Ins! Unfortunately, the gift with purchase went out of stock sooner than expected and was only available while supplies lasted. Because of this, we’ve had to remove it from your order. We understand this may be disappointing, and we sincerely apologize for any inconvenience this may cause. Thank you for your understanding and for shopping with us!

Posted 6 months ago

“LUV products and the quality, but items I require are usually out of stock.”

Helpful Report

Posted 6 months ago

Hi Sabrina, Thank you for loving our products and for the feedback. We’re sorry some items you need are frequently out of stock. We’re working on improving stock availability. You can sign up for restock alerts or check alternatives we have in stock. If you’d like, we can set up a quick alert for items you’re after.

Posted 6 months ago

“High quality hair:)”

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Posted 6 months ago

Hello there, thanks for your review! We’re glad you're loving your extensions! If you have any questions, we’re here to help.

Posted 6 months ago

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Posted 7 months ago

Hello Kay, thanks for the review! If you have any questions or feedback, we’re here to help!

Posted 6 months ago

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Posted 8 months ago

Thank you for your review, Viktoriya! We're happy to hear you're pleased with your experience. If there's anything more we can do for you or any questions you have, just let us know!

Posted 8 months ago

“Love the shade great hair”

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Posted 8 months ago

Thank you for your review, Toni! We’re thrilled to hear you love the shade and that you’re enjoying your hair. If you have any questions or need assistance, feel free to reach out anytime!

Posted 8 months ago

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Posted 9 months ago

Thank you for your wonderful review, April! We're delighted to hear you're enjoying our products. If you have any questions or need assistance, please don't hesitate to reach out.

Posted 8 months ago

“My first time having extensions! Love the volume and length they have given me!”

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Posted 9 months ago

Thank you so much for sharing your experience! We're thrilled to hear that you're loving the volume and length your extensions have brought you! If you have any questions or need assistance, feel free to reach out.

Posted 9 months ago

“I love the hair and have been using for years, even through multiple price increases. The hair has gone from $45 a pack to $70… But the new “Tariff charge” is a little excessive and kind of hard to purchase when you see it being directly added to your invoice. A tariff charge is the Vendors concern as well as your choice of where you purchase from to retail to Customers. Passing it to the Customer on their invoice is unfortunate”

Helpful Report

Posted 9 months ago

Thank you for your review, Aubrey! We're delighted to hear that you've been a loyal customer for years and enjoy the quality of our hair. We understand that pricing changes can be challenging, and we're doing everything we can to minimize the impact on our customers while delivering the quality that you rely on! Please feel free to reach out if you have any questions!

Posted 9 months ago

“Need a few more color choices for balayage”

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Posted 10 months ago

Thank you very much for your valuable feedback, Cynthia! We truly appreciate your suggestions regarding color choices for balayage. Your input helps us as we work to enhance our offerings to better serve our customers.

Posted 10 months ago

“I would have rated 5 stars but the tariff charge is overkill.”

Helpful Report

Posted 10 months ago

Thank you for sharing your thoughts, Sheila! We appreciate your feedback about the tariff charge, and we understand that this may feel like more than expected. The 10% tariff surcharge was added at checkout in response to steep increase in US tariffs on human hair extensions. We're doing everything we can to minimize the impact on our customers while delivering the quality that you rely on! If you have any further suggestions or questions, please don’t hesitate to reach out!

Posted 10 months ago

“Color accurate quality good”

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Posted 10 months ago

Thank you for your review, Kerri! We're delighted to hear that you found the color accurate and the quality to your liking. If you have any questions or need assistance, we're always here to help!

Posted 10 months ago

“My girl loves the hair, I think it's a bit pricey...”

Helpful Report

Posted 1 year ago

Hi Steve! Thank you for your review! We’re delighted to hear that she loves her Donna Bella extensions! We understand that pricing can be a concern and are always working to ensure our products deliver great value for the quality they offer. If you ever have any questions or need assistance, feel free to reach out to us at info@donnabellahair.com. We appreciate your support!

Posted 1 year ago

“Love this color and melt”

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Posted 1 year ago

Hello Courtney! We're so happy to hear that you love your color! Your satisfaction is our priority, and knowing that you’re enjoying the results puts a big smile on our faces. If you have any questions or need assistance, don’t hesitate to reach out. Enjoy your beautiful look!

Posted 1 year ago

“I really love DB hair but the prices went up soooo much since last November. I was going to buy new hair more often but this rise in cost will have me reusing my hair now. You are always out of 16" in the color I want so I'm forced to buy the longer, more expensive hair.”

Helpful Report

Posted 1 year ago

Hello Colleen, Thank you for sharing your thoughts with us! We truly appreciate your loyalty to Donna Bella Hair, and we understand that price increases can be frustrating. We continually strive to provide the best quality and value for our customers, and your feedback is invaluable in helping us improve. If you have any questions or need assistance, please feel free to reach out at info@donnabellahair.com. We’re here to help! Wishing you a lovely day!

Posted 1 year ago

Donna Bella Hair is rated 4.0 based on 512 reviews