Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.05

4.1 Rating 492 Reviews

73 %

of reviewers recommend Donna Bella Hair

4.1

Based on 492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Donna Bella Hair 5 star review on 26th April 2026

Anonymous

Anonymous // 01/01/2019

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English

“fast delivery and great condition!”

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Posted 2 months ago

Hi there, We're thrilled you had fast delivery and that your item arrived in great condition! If you ever need tips or want to share pics of your new look, we're here to help.

Posted 2 months ago

“I noticed the grams are very low, I have ordered from Thr Hair Shop many years, decoded to take a break and try a different brand. Placed an order and received it amd noticed the haor was very low in volume compared to what im used too, had to placed another order to compensate. I spent alot more with donna bella for the same grams with The Haor Shop. The quality is beautiful but 17 grams per bundle versus 20 grams adds up when ordering 5+packs.”

Helpful Report

Posted 2 months ago

Hello Priscilla, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all your wefts laid out on a flat surface so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 2 months ago

“""”

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Posted 2 months ago

Hi Lori, we’re thrilled you had a fantastic experience at Donna Bella Hair! If you ever need tips or want to share pics of your new look, we’re here to help.

Posted 2 months ago

“Amazing service”

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Posted 3 months ago

Hi Maribel, We’re thrilled you had amazing service at Donna Bella Hair! We're always here to help with any questions that you have.

Posted 2 months ago

“Listen to the reviews. I wish I did. I’ve used Donna Bella hair for years and in the past online it says you get 10 wefts which was 10 sandwiches. Now I’m paying more and only getting 5 sandwiches which is really absurd. I won’t be buying anymore now that there are better hair extensions for a fraction of this price and while still maintaining quality. I hope changes are made because something is very off and people are noticing. Losing lots of customers…”

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Posted 3 months ago

“Ordering was easy because my hairstylist provided the color and texture I needed to purchase.”

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Posted 3 months ago

Hi Yokeitha, We're glad the ordering was easy with your hairstylist guiding the color and texture! If you ever need tips or recommendations to care for your look, we're here to help.

Posted 3 months ago

“Good day, my purchase has not been very favorable because the first shipment arrived burned and I cannot track the second shipment because the link they sent me does not work, so I request your help to track the package that has not yet arrived.”

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Posted 3 months ago

Hi Celia, We’re really sorry you had a disappointing experience with your shipment and trouble with the tracking link. It looks like the package was delivered today! Thank you for bringing this to our attention!

Posted 3 months ago

“My tape in extensions were professionally installed by a licensed cosmetologist and the hair was extremely thin. I have purchased before and NEVER had issues. This time the very NEXT DAY they were falling out. I am extremely displeased.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about this experience, Catherine. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating and finding a suitable solution for you.

Posted 3 months ago

“Love love LOVE this brand !!!”

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Posted 3 months ago

Hi Kaylee, We're thrilled you love Donna Bella hair! If you ever want recommendations or tips to care for your look, we're always here to help.

Posted 3 months ago

“Hair looks amazing can’t wait to have it put in”

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Posted 3 months ago

Hi Katy, So glad you love your new extensions! It's going to look amazing once it’s installed! If you’d like tips or product recommendations for your install day, we’re here to help.

Posted 3 months ago

“Tape-in Weft slipped out during the first wash. This is the 2nd time that this happened. I thought the first time was a fluke but now realize that there has to be a manufacturing issue. Extremely disappointing and frustrating. Wrote in for customer support and was given 1 free roll of re-tape. This is unacceptable as there is something clearly wrong with the adhesive that comes installed on the tape-in weft product given other customer feedback received. It is imperative that Donna Bella investigate the issue and work towards resolution quickly.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about this experience, Anne. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating the adhesive issue and finding a suitable solution for you. Thank you for bringing this to our attention.

Posted 3 months ago

“My package was delayed by 2 days! Disappointed because I had somewhere to go and wanted my hair on time! It did not arrive on the day it was supposed to.”

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Posted 4 months ago

Hi Angela, We’re sorry your package was delayed and that it impacted your plans. We understand how important on-time delivery is, and we’re looking into what caused the delay to prevent it in the future. If you’d like, we can check the current status of your shipment or arrange a courtesy update on tracking. Thank you for sharing your feedback, and we appreciate your patience. Warm regards, Team Donna Bella Hair

Posted 3 months ago

“I love Donna Bella hair.”

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Posted 4 months ago

Hi Nicole, We're thrilled you love Donna Bella hair! If you ever want recommendations or tips to care for your look, we're always here to help!

Posted 4 months ago

“I didn’t receive anything from Donna Bella. I tried to get the free extensions education, and never received anything.”

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Posted 4 months ago

Hello Missy, I'm sorry for the inconvenience! Once purchased your education courses will be included in your Account Details, you will see a new tab for the education! Please reach out to us if you have any trouble!

Posted 4 months ago

“Love my new Halo ! Although I don’t see more in my color is the solo being discontinued? Very comfortable fit I always have used halos so this feels more secure .”

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Posted 4 months ago

We're so glad you love your Halo and that it fits so securely! Unfortunately our brand is moving away from Halos, but we're always happy to offer recommendations if needed!

Posted 4 months ago

“I have to say that my last order that I received of the tape in's (18inch)extentions, the sandwich's this time were very thin and looked like they were used, that's how bad they looked, the quality has definity been downgraded...”

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Posted 4 months ago

We’re really sorry to hear about your experience, Maria. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating the quality concerns and finding a suitable solution for you.

Posted 3 months ago

“The last two times I have ordered the tape that comes on the hair does not hold up. Order #947380. My stylist has been using your product for years. What can be done about the glue?”

Helpful Report

Posted 4 months ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please respond to the email our team sent! Our team will be on the lookout for your response and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 4 months ago

“Still waiting for them to arrive.”

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Posted 4 months ago

Hello Amber, I do apologize for the delay, I know that this can be a major inconvenience, and is not the customer experience we hope for. While we cannot avoid genuine issues such as delays with our carriers we can certainly help provide some clarity. It looks like your order is scheduled for delivery later this week. I would recommend to keep an eye on your tracking! Thank you for bearing with us, and please reach out if there's anything else we can help you with.

Posted 4 months ago

“Just the right amount for my client! Love the quality”

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Posted 4 months ago

Hi Tiffany, So glad to hear it’s the perfect amount for your client and that you’re loving the quality! If you ever need tips or product recommendations for future client needs, we’re here to help.

Posted 4 months ago

“I can’t believe I have an email saying you won’t ship my order before getting a picture of my ID that is the craziest thing I’ve ever heard of and now I have to pay for a hair appointment that I can’t even go to.”

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Posted 4 months ago

Donna Bella Hair is rated 4.1 based on 492 reviews