Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.10

4.1 Rating 330 Reviews

75 %

of reviewers recommend Donna Bella Hair

4.1

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Donna Bella Hair 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“My favorite brand of tape in extensions. Highly recommend 🌟”

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Posted 1 month ago

Thank you so much for your review, Tanya! We're thrilled that you love your tape-in extensions. Please reach out to us any time at info@donnabellahair.com - we're here to help!

Posted 3 weeks ago

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Posted 1 month ago

Thank you so much for your wonderful review, Rebekah! We're absolutely thrilled to hear that you loved your experience with us. We’re always here to help if you need anything in the future!

Posted 1 month ago

“Need a few more color choices for balayage”

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Posted 1 month ago

Thank you very much for your valuable feedback, Cynthia! We truly appreciate your suggestions regarding color choices for balayage. Your input helps us as we work to enhance our offerings to better serve our customers.

Posted 1 month ago

“Natural looking!”

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Posted 1 month ago

Thank you so much for your review, Rachel! We're thrilled to hear that you find our products to be natural-looking. It’s always our goal to provide quality that feels seamless and beautiful. If there's anything else we can assist you with, please don’t hesitate to get in touch!

Posted 1 month ago

“I have used this product for 11 years annd have ALWAYS loved it! But the hair lately doesn’t last as long. Sheds terribly, and the last 4 packs of replacement tape was defective and all stuck together. Would not peel off and came off all stuck as 1 piece. Very disappointed. Loyal customer for 11 yrs and have worn the hair that long.”

Helpful Report

Posted 1 month ago

We’re really sorry to hear that you’re unhappy with your extensions, Wendy! If you have not already, please email us at info@donnabellahair.com, as well as a photo of the concerns you have noticed. Our team will keep an eye out for your email. We look forward to helping you further with this.

Posted 1 month ago

“I would have rated 5 stars but the tariff charge is overkill.”

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Posted 1 month ago

Thank you for sharing your thoughts, Sheila! We appreciate your feedback about the tariff charge, and we understand that this may feel like more than expected. The 10% tariff surcharge was added at checkout in response to steep increase in US tariffs on human hair extensions. We're doing everything we can to minimize the impact on our customers while delivering the quality that you rely on! If you have any further suggestions or questions, please don’t hesitate to reach out!

Posted 1 month ago

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Posted 1 month ago

Thank you so much for your amazing review, Melissa! We're delighted to hear you had such a positive experience with us. If there's anything more we can do for you or if you have any questions, don't hesitate to reach out!

Posted 1 month ago

“Hair lasts a long time. Love the shop pay option. Makes the purchase affordable”

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Posted 1 month ago

Thank you so much for your review, Lauren! We’re so glad to hear you love the longevity of our hair! If you have any questions or need assistance, feel free to reach out anytime!

Posted 1 month ago

“Quality overall”

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Posted 1 month ago

Thank you for your review, Liza! We're so pleased to hear you value the quality of our products. Your support means the world to us, and we're here for any questions or assistance you might need!

Posted 1 month ago

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Posted 1 month ago

Thank you so much for your wonderful review, Mary! We're thrilled to hear you love your experience. If you ever need anything or have questions, we're just an email away!

Posted 1 month ago

“Didn’t have the length or either of the colors in stock. Frustrating”

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Posted 1 month ago

Hi Courtney, We apologize for the inconvenience you experienced with our inventory not meeting your needs. We strive to have a great selection on hand, and it’s frustrating when we fall short. Unfortunately we have been seeing delays due to the tariffs we have been facing. I would recommend to sign up for email notifications on the items webpage to be updated when they are available! If there’s anything else we can assist you with, please don’t hesitate to reach out!

Posted 1 month ago

“I Love It!❤️ I’m 65 and if Stevie Nicks can do it, so can I!”

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Posted 1 month ago

Thank you so much for your uplifting review, Debbie! We're so inspired by your spirit and love that you're ready to rock your style. Please reach out to us any time at info@donnabellahair.com - we're here to help!

Posted 1 month ago

“The new tariff fees being added are absolutely ridiculous. Getting charged $33 for 3 small bundles of hair is truly absurd. I won’t be buying from here again. No other companies are doing this.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback! We understand that additional charges can be frustrating, and we appreciate your perspective. We're doing everything we can to minimize the impact on our customers while delivering the quality that you rely on! If there's anything else we can assist you with or if you have more thoughts to share, please feel free to reach out.

Posted 1 month ago

“Excellent customer service!”

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Posted 1 month ago

Thank you so much for your positive review, Gay! We're delighted to hear you had an excellent experience with our customer service. If you ever need assistance or have questions in the future, please don’t hesitate to reach out!

Posted 1 month ago

“Your hair is great. But very disappointed that you are discontinuing shorter lengths. It’s a real waste to pay more for longer hair, just to cut it off. I will plan to wean myself off extensions and focus more on growing my own hair.”

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Posted 1 month ago

Thank you for your feedback, Suzy! We're so glad to hear you love the hair. We understand your disappointment about the 12 inch length, and we appreciate your input. Please know that we're always looking to improve, and your comments help us immensely. If you have any questions or need assistance in the future, don’t hesitate to reach out!

Posted 1 month ago

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Posted 1 month ago

Thank you for your review, Hailey! We’re thrilled to know that you’re loving your experience with Donna Bella Hair. Please reach out to us any time at info@donnabellahair.com - we're here to help!

Posted 1 month ago

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Posted 1 month ago

Thank you so much for your review, Chantal! We're thrilled to hear that you're loving your experience with Donna Bella Hair. If you ever need assistance or have any questions, feel free to reach out at info@donnabellahair.com.

Posted 1 month ago

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Posted 1 month ago

Thank you for your review, Michael! We're delighted to hear that you're enjoying your experience with Donna Bella Hair. Please reach out to us any time at info@donnabellahair.com - we're here to help!

Posted 1 month ago

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Posted 1 month ago

Thank you so much for your review, Yolanda! We're delighted to hear that you love our products! Please reach out to us any time at info@donnabellahair.com - we're here to help!

Posted 1 month ago

“I have order before and like the quality of the hair. This time I paid for the overnight shipping and recieved it 4 days later and ended up losing my client because of it and lost out on an $800 appointment and the price of the hair. Very upset and disappointed.”

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Posted 1 month ago

Hi Hailey, We're truly sorry to hear about your experience and completely understand your frustration. While we do our best to process and ship quickly, we unfortunately can’t guarantee carrier delivery times—especially when there are delays due to volume, weather, or staffing on their end. I am showing that our team was able to respond via email to help out with refunding the shipping cost and with setting up a return. We're genuinely grateful that you've supported Donna Bella in the past and are so sorry this experience fell short! If there’s anything else we can do to help, don't hesitate to reach out!

Posted 1 month ago

Donna Bella Hair is rated 4.1 based on 330 reviews