Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.02

4.0 Rating 525 Reviews

72 %

of reviewers recommend Donna Bella Hair

4.0

Based on 525 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Donna Bella Hair 5 star review on 3rd August 2026

Anonymous

Anonymous // 01/01/2019

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English

“It was great that you've had all of these "sales" going on, but the one thing I wanted was continually "out of stock".. and then your Free Shipping is a joke because of the high dollar amount you ahve it set at.”

Helpful Report

Posted 5 months ago

Hello Jackie, Thank you for your feedback! We’re sorry to hear you weren't able to get the item you wanted; our sales apply to currently available stock, and our team is working hard to restock all items as quickly as possible. We run sales frequently, so please keep an eye out for more opportunities later this year.

Posted 5 months ago

“It was easy to place an order and it arrived very quickly.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for the wonderful feedback! We’re glad the ordering process was easy and your order arrived quickly. If there’s anything else we can do for you, we're always here to help!

Posted 5 months ago

“waiting on an out of stock item”

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Posted 5 months ago

Hi Jessica, We appreciate your patience as our team tries to restock items as soon as they can! We recommend to sign up for email notifications. We're happy to see if we have an estimated date if you would like to share what item you are looking for!

Posted 5 months ago

“Tyni hair ! iwanna send back”

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Posted 5 months ago

Hello Nelson, I'm sorry to hear that your order didn't end up working out! We can accept returns if they are unused, in the original binding/packaging and within 30 days of purchase! You are able to start a return request through our return portal (https://donnabellahair.com/apps/returns) with your order number (PO# if referencing your invoice slip) and email address.

Posted 5 months ago

“I am waiting on my return label for a mistaken order: I was assured the return label would be emailed; she was rude and rushed me off the phone: this Friday and still no label ; by the way I did order something else so I still spent money”

Helpful Report

Posted 5 months ago

Hello Alissa, I'm sorry for the trouble; your return label has been sent. I apologize for the experience as that certainly isn't our standard for service. We appreciate you sticking with us and placing a new order, please check your inbox (and spam folder) for that email.

Posted 5 months ago

“The i tip hair itself is great quality. I just wish you would offer a true white ash color. Trying to tone/color match my clients hair is difficult using the #60 or even the #80 as neither are cool enough, but have a lot of gold/warmth in them. It would be nice to have cooler colors. The ash browns I find are warmer in color than cool.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your feedback! We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns noticed. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 5 months ago

“Ordered wefts at almost $1000. Was sent ONE 18” weft. Unable to reach customer service. My first time ordering with Donna Bella. Never again. Buyer beware.”

Helpful Report

Posted 5 months ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns noticed. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 5 months ago

“They are so natural looking, soft and easily installed . I have fine blonde hair so it is hard to hide them, these are so natural looking and I get constant compliments on how beautiful my hair is”

Helpful Report

Posted 5 months ago

Hi Nicotie, Thank you for the 5-star review! We’re thrilled you’re happy with the natural look and ease of installation. If you ever want tips or want to share pics of your look, we’re here to help.

Posted 5 months ago

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Posted 5 months ago

Hi Brittney, Thank you for the 5-star review! We’re thrilled you’re happy with your experience. If you ever need tips or want to share pics of your look, we’re here to help.

Posted 5 months ago

“Most items are out of stock for an extended period of time.”

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Posted 5 months ago

Hi there, We’re sorry to hear that many items are out of stock for an extended period. We understand how frustrating that can be. Please email info@donnabellahair.com with the items you’re interested in, and we’ll check current availability or suggest alternatives. You can also request restock notifications so you’re alerted as soon as products are back. Thank you for your patience and for giving us the chance to help.

Posted 5 months ago

“I paid for two day shipping and never received my hair.”

Helpful Report

Posted 6 months ago

Hi Cheyenne, We’re really sorry you didn’t receive your order after choosing two-day shipping. We’d like to help resolve this quickly. Please email info@donnabellahair.com with your order number and any tracking details you have.

Posted 6 months ago

“Love it!!! I previously had purchased the straight Balayage hair as recommended by my hair stylist for a braid style I wanted to wear. I really loved the feel of hair and Balayage color that I picked was so beautiful. Unfortunately it doesn't come in curly and I was now wanting to wear Goddess Braids. I am extremely satisfied with the color and texture of the curly hair. My stylist loves it also. I. had tried another company that sold the Balayage hair in the right length and color, but the quality was subpar.”

Helpful Report

Posted 6 months ago

Hi Felicia, We’re thrilled you’re loving your extensions, and that your stylist loves it too! If you ever need tips or want to share pics of your new look, we’re here to help.

Posted 6 months ago

“I am a professional stylist and specialize in extensions. I bought these for myself and love them. I had been searching for a grey, not just a platinum ash blonde. I am a natural level 6 and of the age I’m transitioning to grey blending on myself. My sides are almost white so I needed something bright mixed in with my darker blonde extensions to carry that bright grey/white through my ends in front. They have stayed true to tone and have just a “pinch of pepper” mixed in with the salt!! Absolutely love them!”

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Posted 6 months ago

Hi Tiffany, We're thrilled you’re loving the extensions and that the color works perfectly for your transition to grey. It’s great to hear they’ve stayed true to tone with that pinch of pepper you described. If you ever want tips or to share pics of your updated look, we’re here to help.

Posted 6 months ago

“fast delivery and great condition!”

Helpful Report

Posted 6 months ago

Hi there, We're thrilled you had fast delivery and that your item arrived in great condition! If you ever need tips or want to share pics of your new look, we're here to help.

Posted 6 months ago

“I noticed the grams are very low, I have ordered from Thr Hair Shop many years, decoded to take a break and try a different brand. Placed an order and received it amd noticed the haor was very low in volume compared to what im used too, had to placed another order to compensate. I spent alot more with donna bella for the same grams with The Haor Shop. The quality is beautiful but 17 grams per bundle versus 20 grams adds up when ordering 5+packs.”

Helpful Report

Posted 6 months ago

Hello Priscilla, We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all your wefts laid out on a flat surface so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 6 months ago

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Helpful Report

Posted 6 months ago

Hi Lori, we’re thrilled you had a fantastic experience at Donna Bella Hair! If you ever need tips or want to share pics of your new look, we’re here to help.

Posted 6 months ago

“Amazing service”

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Posted 6 months ago

Hi Maribel, We’re thrilled you had amazing service at Donna Bella Hair! We're always here to help with any questions that you have.

Posted 6 months ago

“Listen to the reviews. I wish I did. I’ve used Donna Bella hair for years and in the past online it says you get 10 wefts which was 10 sandwiches. Now I’m paying more and only getting 5 sandwiches which is really absurd. I won’t be buying anymore now that there are better hair extensions for a fraction of this price and while still maintaining quality. I hope changes are made because something is very off and people are noticing. Losing lots of customers…”

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Posted 6 months ago

“Ordering was easy because my hairstylist provided the color and texture I needed to purchase.”

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Posted 6 months ago

Hi Yokeitha, We're glad the ordering was easy with your hairstylist guiding the color and texture! If you ever need tips or recommendations to care for your look, we're here to help.

Posted 6 months ago

“Good day, my purchase has not been very favorable because the first shipment arrived burned and I cannot track the second shipment because the link they sent me does not work, so I request your help to track the package that has not yet arrived.”

Helpful Report

Posted 6 months ago

Hi Celia, We’re really sorry you had a disappointing experience with your shipment and trouble with the tracking link. It looks like the package was delivered today! Thank you for bringing this to our attention!

Posted 6 months ago

Donna Bella Hair is rated 4.0 based on 525 reviews