Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.02

4.0 Rating 525 Reviews

72 %

of reviewers recommend Donna Bella Hair

4.0

Based on 525 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Donna Bella Hair 5 star review on 3rd August 2026

Anonymous

Anonymous // 01/01/2019

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English

“Hair is beautiful shipping is not.”

Helpful Report

Posted 2 months ago

Hi Melanie, Thank you so much for your kind words about the hair—we’re glad you love it! We’re sorry to hear about the shipping issue. If you’d like, please email us at info@Donnabellahair.com with your order number and details so we can look into this right away. Warm regards, Team Donna Bella Hair

Posted 2 months ago

“Amazing hair! ❤️❤️❤️❤️”

Helpful Report

Posted 2 months ago

Hi Tammy, Thank you so much for your amazing review! We’re thrilled you love the hair. If there’s anything else we can do for you, please email info@Donnabellahair.com. Warm regards, Team Donna Bella Hair

Posted 2 months ago

“Not happy with the product at all. The color is t even close to what it should be and in order to see if I could make it work I had to open the package, which now I can’t return . I will not be using this brand ever again”

Helpful Report

Posted 2 months ago

Hi Nicole, I’m really sorry you’re unhappy with your purchase. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can review and discuss next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 2 months ago

“I’ve been waiting for my order for almost a month, but it still hasn’t arrived, and UPS hasn’t provided any information at all.”

Helpful Report

Posted 2 months ago

Hi Johanna, I’m really sorry for the delay and the lack of information from the carrier. That’s frustrating, and we want to get this sorted for you ASAP. Could you please email info@Donnabellahair.com with your order number and tracking details? We’ll investigate and update you right away. Warm regards, Team Donna Bella Hair

Posted 2 months ago

“Beautiful hair. The feeling and the colors are so natural 😍”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your kind words! We’re thrilled you’re loving the natural feel and colors. If there’s anything else we can do for you, please email info@Donnabellahair.com with any questions or requests. Warm regards, Team Donna Bella Hair

Posted 2 months ago

“Donna Bella is the only hair I use on all of my clients!”

Donna Bella Hair 5 star review on 10th May 2026

Helpful Report

Posted 2 months ago

Hi Lacie, Thank you so much for the kind words and for choosing Donna Bella Hair for all your clients—we truly appreciate your support! If there’s anything we can do to assist you further, please email info@Donnabellahair.com with any questions or requests. Warm regards, Team Donna Bella Hair

Posted 2 months ago

“Package arrived promptly and intact. Extensions seem skimpier than my last order. I hope they don't get any sparser.”

Helpful Report

Posted 2 months ago

Hi Kathleen, I’m sorry to hear the extensions feel skimpier than your last order. Please email info@Donnabellahair.com with your order number and any details on the lengths you received so we can review and assist with a suitable solution. We appreciate your feedback and are here to help. Warm regards, Team Donna Bella Hair

Posted 2 months ago

“Never received my order.”

Helpful Report

Posted 2 months ago

Hi Whitney, I’m really sorry you never received your order. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 2 months ago

“The quality of the hair is always great but the color grey in length needed is always out of stock which has you purchase a longer length having to waste half of the hair and with it being such a expensive purchase it’s really easy to hold out on purchasing. Also the need for different tones of grey besides the 3 available. Not all hairs are the same color maybe mix and match.”

Helpful Report

Posted 3 months ago

Hi Nicole, Thank you for sharing your experience and for being a valued customer. I’m sorry to hear about the grey color options and the stock issues. We’re actively working to expand color availability and reduce out-of-stock situations. If you’d like, please email info@Donnabellahair.com with your order details so we can explore available grey tones or suggest suitable alternatives that won’t require you to stretch to longer lengths. We appreciate your feedback and are here to help. Warm regards, Team Donna Bella Hair

Posted 3 months ago

“I have used and loved Donna Bella for approx 15 years now. Always have loved the quality and the customer service! I did just purchase 3 bundles of tape ins and randomly had an odd number in one package. I’ve reached out with no reply…”

Donna Bella Hair 4 star review on 2nd May 2026

Helpful Report

Posted 3 months ago

Hi Marquetta, Thank you so much for being with us for ~15 years and for sharing the heads up about the odd number in one package. We’re sorry you haven’t heard back yet. Please email info@Donnabellahair.com with your order number and the batch details so we can fix this quickly. Warm regards, Team Donna Bella Hair

Posted 3 months ago

“My package is late & I don’t know where it’s even at. I paid for extra/faster shipping. And it is not here.”

Helpful Report

Posted 3 months ago

Hi there, I’m so sorry your package is late despite paid expedited shipping. We want to fix this ASAP. Please email info@Donnabellahair.com so we can assist you. Warm regards, Team Donna Bella Hair

Posted 3 months ago

“I recently ordered 2 packs of extensions and paid for expedited shipping. The order was a week late and arrived damaged so I emailed DB and they responded quickly and wonderfully! Thank you for making a years-long customer feel valued!”

Helpful Report

Posted 3 months ago

Hi Lanah, Thank you so much for the wonderful review! We’re thrilled to hear that our quick response helped turn a tough situation into a positive experience, and we’re grateful to have you as a valued long-time customer. If there’s anything else you need, we’re here for you. Warm regards, Team Donna Bella Hair

Posted 3 months ago

“I receieved the wrong hair in the correct package, they were so fast to respond and correct the issue- absolutly fantastic service”

Helpful Report

Posted 3 months ago

Hi shalina, Thanks so much for the five-star review! We’re thrilled to hear you had fantastisk service and that the issue was resolved quickly. If there’s anything else you need, we’re here to help. Warm regards, Team Donna Bella Hair

Posted 3 months ago

“Best customer service experience of my life! If the ordering has been this good, I cannot wait to see my extensions!!”

Helpful Report

Posted 3 months ago

Hi Cayla, Thanks so much for the five-star review! We’re thrilled to hear you had the best customer service experience and that you’re excited about your extensions. If there’s anything you need as you await them, we’re here to help. Warm regards, Team Donna Bella Hair

Posted 3 months ago

“Shipping issues, over a week with no tracking details or delivery date”

Helpful Report

Posted 3 months ago

Hi Kendall, I’m really sorry you’ve experienced shipping delays and lack of tracking details. We want to make this right for you. Please email your order number and any details at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 months ago

“This is the 2nd time ordering from Donna Bella Im very satisfied wit the quality of hair. The only thing i would suggest is the bottom of hair is cut blunt. Wispy would be better.”

Helpful Report

Posted 3 months ago

Hi there, Thanks so much for the five-star review! We’re thrilled you’re satisfied with the quality of the hair and appreciate your helpful suggestion about the blunt bottom. We’ll pass that along to our team. If you need anything else, we’re here to help. Warm regards, Team Donna Bella Hair

Posted 3 months ago

“I had a lot of difficulty with just getting the package and with Pain next day shipping. It’s already late. I kind of want to refund for the $50 I paid for that shipping and with how difficult it was after I have already ordered from them before I am disappointed and I’m supposed to be getting these for my sister’s wedding so thanks a lot…”

Helpful Report

Posted 3 months ago

Hi Nicole, I'm really sorry you’re disappointed with the shipping and service. We want to make this right for you. Please email us your order number and details at Info@donnabellahair.com so we can investigate and arrange the next steps. If you’d like, we can review the shipping charges and discuss a resolution. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 months ago

“I came as a customer of glam seamless, that’s how I found you- at their recommendation. I have ordered over 15 packs of full clip-ins and tape-ins from them over the course of three years. This is the second order I have placed with Donna Bella. The hair is beautiful, but the clips need sewed on better. I’ve already lost one and had to resew it on, something I have never had to do with prior sets. But the reason I’m writing this is that I paid 60 extra dollars to have this order by 12 o’clock today… it’s 5:03 PM and I still don’t have my hair. According to FedEx, it’s in Tennessee. I would’ve saved myself the $60 had I known I wasn’t getting this until Monday at the earliest.”

Helpful Report

Posted 3 months ago

Hi there, I’m really sorry your order hasn’t arrived yet and that you paid for fast shipping, We’d like to look into this and make it right. Please email Info@donnabellahair.com with your order number and any tracking details so we can review where the package is and arrange the next steps. Thank you for letting us know—we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 months ago

“Very disappointed in the the weight and the quality.”

Helpful Report

Posted 3 months ago

Hi Lisa, I’m really sorry you’re disappointed with the weight and the quality. We want to make this right for you. Please email us your order number and any details you can share at Info@donnabellahair.com so we can investigate and arrange the next steps. Thank you for letting us know, and we’ll work to prevent this from happening again. Kind regards, Team Donna Bella Hair

Posted 3 months ago

“I recently purchased Donna Bella Extensions for my daughters Birthday and they look amazing. After seeing how great hers look, I had to order me some.”

Helpful Report

Posted 3 months ago

Hi Taylor, Thanks so much for the five-star review! We’re thrilled to hear the extensions look amazing and that you’re inspired to order for yourself. If you need any help or have questions, we’re here for you. Warm regards, Team Donna Bella Hair

Posted 3 months ago

Donna Bella Hair is rated 4.0 based on 525 reviews