Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.10

4.1 Rating 330 Reviews

75 %

of reviewers recommend Donna Bella Hair

4.1

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Donna Bella Hair 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“I love the hair and have been using for years, even through multiple price increases. The hair has gone from $45 a pack to $70… But the new “Tariff charge” is a little excessive and kind of hard to purchase when you see it being directly added to your invoice. A tariff charge is the Vendors concern as well as your choice of where you purchase from to retail to Customers. Passing it to the Customer on their invoice is unfortunate”

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Posted 2 weeks ago

Thank you for your review, Aubrey! We're delighted to hear that you've been a loyal customer for years and enjoy the quality of our hair. We understand that pricing changes can be challenging, and we're doing everything we can to minimize the impact on our customers while delivering the quality that you rely on! Please feel free to reach out if you have any questions!

Posted 1 week ago

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Posted 2 weeks ago

Thank you so much for your 5-star review, Jill! We're thrilled to hear that you're loving your Donna Bella Hair experience. If you have any questions or need assistance in the future, please don’t hesitate to reach out.

Posted 2 weeks ago

“Loving my hair!!”

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Posted 2 weeks ago

Thank you for your wonderful 5-star review, Tammy! We're so thrilled to hear that you're loving your hair! If you ever need assistance or have any questions, feel free to reach out to us anytime.

Posted 2 weeks ago

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Posted 2 weeks ago

Thank you for sharing your 5-star review of your recent purchase with Donna Bella Hair! We are thrilled to hear that you are so pleased with your order and our customer service. Please reach out to us any time at info@donnabellahair.com - we're here to help!

Posted 2 weeks ago

“Didn’t come the day it was supposed to had to cancel appointments because of it wouldn’t not recommend”

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Posted 2 weeks ago

We’re truly sorry to hear about the delay with your order and understand how frustrating this can be. While we trust our carriers to deliver packages on time, unexpected delays due to factors like volume, weather, or staffing can sometimes occur. We strive for timely deliveries, and it’s disappointing when we miss the mark. Your satisfaction is very important to us, and we genuinely appreciate your patience and feedback. If you have any questions or need further assistance, please don’t hesitate to reach out!

Posted 2 weeks ago

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Posted 2 weeks ago

Thank you so much for your review, Kelly! We're delighted to hear that you're enjoying your Donna Bella Hair experience. If you have any questions or need assistance, don’t hesitate to reach out to us.

Posted 2 weeks ago

“These extensions are magic. They blend so well with my natural hair. I receive complements all the time. Sadly I don’t need 22 inches of hair and cut them to. More natural length . My only complaint is that they don’t come in shorter lengths. But they look great, are excellent quality and last a long time if you deep condition them. They are a beeeze for my stylist to remove and attach.”

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Posted 3 weeks ago

Thank you for your 5-star review, Adrienne! We're so glad to hear that the extensions blend perfectly with your natural hair! We appreciate your feedback on the lengths available, and we'll certainly take that into consideration for the future. Please reach out to us any time at info@donnabellahair.com - we're here to help!

Posted 2 weeks ago

“I love Donna Bella hair extensions, is the only one I found that don’t dry up and frizz up. Stays looking new! I’ve tried other hair companies only to regret it and go right back to these. They’re worth every penny and you get what you pay for. Very satisfied”

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Posted 3 weeks ago

Thank you for your review! We're happy to hear that you love Donna Bella Hair extensions and that they’re exceeding your expectations. Your loyalty means the world to us, and we're thrilled you found the perfect fit! If you ever have any questions or need support, we’re just a message away.

Posted 2 weeks ago

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Posted 3 weeks ago

Thank you for your wonderful review, Tina! We're thrilled to hear that you had such a positive experience with Donna Bella Hair. If you ever need assistance or have questions, please feel free to reach out.

Posted 2 weeks ago

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Posted 3 weeks ago

Thank you for your review, Gwen! We're so happy to hear that you had a great experience with Donna Bella Hair! If you have any questions or need further assistance, please don’t hesitate to reach out.

Posted 3 weeks ago

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Posted 3 weeks ago

Thank you for your review, Miranda! We’re so glad to hear you’re loving your experience with Donna Bella Hair. If you ever need anything or have questions, feel free to reach out!

Posted 3 weeks ago

“The quality of these extensions are so spectacular that even my stylist was impressed. She was so impressed that she took them over to the salon owner to show her how great the quality was! They lay super flat and are super lightweight while still tough enough to handle about anything!”

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Posted 3 weeks ago

Thank you for your review, Amy! We're delighted to hear that both you and your stylist are impressed with the quality of our extensions. It’s fantastic to know they fit so well and feel lightweight! If you ever have any questions or need assistance, don’t hesitate to reach out.

Posted 3 weeks ago

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Posted 3 weeks ago

Thank you for your review, Kalyn! We are thrilled to hear that you are happy with your order! Please reach out to us any time at info@donnabellahair.com - we're here to help!

Posted 3 weeks ago

“I will only use Donna Bella hair! I tried switching to another company that was well known after I took my sewing extensions out and hated them. The quality was bad. The color match was never good. Donna Bella is my exact hair color and their quality is so good. I’ve been using the same tape and extensions for a year now I am not putting my fresh ones in until I go back to school and I can tell you I would still install these ones they’re still the best quality I’ve ever had even a year later.”

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Posted 3 weeks ago

Thank you so much for your wonderful review, Jen! We're thrilled to hear that you've found your perfect match with Donna Bella hair. If you ever need anything, we’re here for you.

Posted 3 weeks ago

“I've been wearing tape in extensions for 12 years and Donna Bella replacement tape is the only tape that would hold for the entire time Never had an embarrassing moment when one would fall out Love Love Love Donna Bella's products”

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Posted 3 weeks ago

Thank you so much for your review, Kimberly! We're so happy to hear that our replacement tape has been your favorite for all these years!

Posted 3 weeks ago

“I been using them for 6 months and i love them”

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Posted 3 weeks ago

Thank you so much for your review, Yary! We’re thrilled to hear that you’ve been enjoying your extensions! If you ever have any questions, don't hesitate to reach out!

Posted 3 weeks ago

“I love your product and have been using for more than 6 years, but over the last year I have not been able to get the product that I need in the length that I need it. You are out of, or no longer carrying the 12" or 14" tape in extensions and I have have had to purchase the longer lengths at a higher cost. This is forcing me to look elsewhere for what I need. Hopefully your supply issue can be resolved soon!”

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Posted 4 weeks ago

Hello Karin, Thank you so much for reaching out — we’re truly sorry to hear you’re feeling disappointed, and we completely understand your frustration. While the 14” extensions have been discontinued, please know we’re doing our best to keep a wide range of inventory available. We totally understand that the 18” may not be ideal, and we're happy to help you find the best solution. Also, we’re still here for you via phone (888) 424-7548, text 866-631-1522, and email info@donnabellahair.com — whichever you prefer! Our goal is to make support easy and comfortable for you. We genuinely appreciate your loyalty and are so grateful to have you as part of the Donna Bella family.

Posted 3 weeks ago

“On a normal order I would rate higher as I do love the company but I paid a lot extra for shipping to get an order rushed and it didn’t show so I had to cancel my client which was a total bummer.”

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Posted 1 month ago

Hello There! Thank you so much for your honest feedback and for being a loyal Donna Bella customer — we truly appreciate your continued support! We’re so sorry to hear that your order didn’t arrive in time and completely understand how frustrating it must have been to cancel your client. After reviewing your order, we did notice it was placed after our same-day shipping cutoff time, which is why it shipped the following business day. We always aim to ship as quickly as possible, especially for expedited orders, and we’re truly sorry for the inconvenience this caused. We’re grateful for your patience and understanding, and we hope to serve you better in the future. If there’s anything else we can do to make this right, please don’t hesitate to reach out — we’re here for you!

Posted 4 weeks ago

“I just ABSOLUTELY Love Donna Bella!!! Amazing products and Amazing Customer service My one and ONLY for hair extensions!! 💟”

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Posted 1 month ago

Thank you so much for your review, Kimberly! We’re beyond excited to hear that you love our products and customer service. We're here for you anytime you need!

Posted 4 weeks ago

“Very upset and frustrated that I have been waiting for 14” extensions that I have been ordering for years to come back in stock only to be told now that they have been discontinued. The only length available to me is 18” which are too long so I’m forced to pay more money for extensions that I will have to pay to cut shorter to make them the length I need. Also, I used to be able to speak with a customer service representative directly for any type of questions or issues that arose and now it has to be by text and I am just not comfortable with that. Your company has been over and above in quality and customer service relations and now it feels like that quality is diminishing. Very disappointing!”

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Posted 1 month ago

Hello Donna, Thank you so much for reaching out — we’re truly sorry to hear you’re feeling disappointed, and we completely understand your frustration. While the 14” extensions have been discontinued, please know we’re doing our best to keep a wide range of inventory available. We totally understand that the 18” may not be ideal, and we're happy to help you find the best solution. Also, we’re still here for you via phone (888) 424-7548, text 866-631-1522, and email info@donnabellahair.com — whichever you prefer! Our goal is to make support easy and comfortable for you. We genuinely appreciate your loyalty and are so grateful to have you as part of the Donna Bella family.

Posted 4 weeks ago

Donna Bella Hair is rated 4.1 based on 330 reviews