Donna Bella Hair Reviews

Name: Donna Bella Hair
Address: 1250 Flyer Way Suite 100, Salt Lake City, Utah
Rating: 4.08

4.1 Rating 469 Reviews

74 %

of reviewers recommend Donna Bella Hair

4.1

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat

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Donna Bella Hair 5 star review on 10th March 2026

Anonymous

Anonymous // 01/01/2019

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English

“Amazing service”

Helpful Report

Posted 1 month ago

Hi Maribel, We’re thrilled you had amazing service at Donna Bella Hair! We're always here to help with any questions that you have.

Posted 1 month ago

“Listen to the reviews. I wish I did. I’ve used Donna Bella hair for years and in the past online it says you get 10 wefts which was 10 sandwiches. Now I’m paying more and only getting 5 sandwiches which is really absurd. I won’t be buying anymore now that there are better hair extensions for a fraction of this price and while still maintaining quality. I hope changes are made because something is very off and people are noticing. Losing lots of customers…”

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Posted 2 months ago

“Ordering was easy because my hairstylist provided the color and texture I needed to purchase.”

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Posted 2 months ago

Hi Yokeitha, We're glad the ordering was easy with your hairstylist guiding the color and texture! If you ever need tips or recommendations to care for your look, we're here to help.

Posted 1 month ago

“Good day, my purchase has not been very favorable because the first shipment arrived burned and I cannot track the second shipment because the link they sent me does not work, so I request your help to track the package that has not yet arrived.”

Helpful Report

Posted 2 months ago

Hi Celia, We’re really sorry you had a disappointing experience with your shipment and trouble with the tracking link. It looks like the package was delivered today! Thank you for bringing this to our attention!

Posted 1 month ago

“My tape in extensions were professionally installed by a licensed cosmetologist and the hair was extremely thin. I have purchased before and NEVER had issues. This time the very NEXT DAY they were falling out. I am extremely displeased.”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about this experience, Catherine. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating and finding a suitable solution for you.

Posted 2 months ago

“Love love LOVE this brand !!!”

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Posted 2 months ago

Hi Kaylee, We're thrilled you love Donna Bella hair! If you ever want recommendations or tips to care for your look, we're always here to help.

Posted 2 months ago

“Hair looks amazing can’t wait to have it put in”

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Posted 2 months ago

Hi Katy, So glad you love your new extensions! It's going to look amazing once it’s installed! If you’d like tips or product recommendations for your install day, we’re here to help.

Posted 2 months ago

“Tape-in Weft slipped out during the first wash. This is the 2nd time that this happened. I thought the first time was a fluke but now realize that there has to be a manufacturing issue. Extremely disappointing and frustrating. Wrote in for customer support and was given 1 free roll of re-tape. This is unacceptable as there is something clearly wrong with the adhesive that comes installed on the tape-in weft product given other customer feedback received. It is imperative that Donna Bella investigate the issue and work towards resolution quickly.”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about this experience, Anne. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating the adhesive issue and finding a suitable solution for you. Thank you for bringing this to our attention.

Posted 2 months ago

“My package was delayed by 2 days! Disappointed because I had somewhere to go and wanted my hair on time! It did not arrive on the day it was supposed to.”

Helpful Report

Posted 2 months ago

Hi Angela, We’re sorry your package was delayed and that it impacted your plans. We understand how important on-time delivery is, and we’re looking into what caused the delay to prevent it in the future. If you’d like, we can check the current status of your shipment or arrange a courtesy update on tracking. Thank you for sharing your feedback, and we appreciate your patience. Warm regards, Team Donna Bella Hair

Posted 2 months ago

“I love Donna Bella hair.”

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Posted 2 months ago

Hi Nicole, We're thrilled you love Donna Bella hair! If you ever want recommendations or tips to care for your look, we're always here to help!

Posted 2 months ago

“I didn’t receive anything from Donna Bella. I tried to get the free extensions education, and never received anything.”

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Posted 2 months ago

Hello Missy, I'm sorry for the inconvenience! Once purchased your education courses will be included in your Account Details, you will see a new tab for the education! Please reach out to us if you have any trouble!

Posted 2 months ago

“Love my new Halo ! Although I don’t see more in my color is the solo being discontinued? Very comfortable fit I always have used halos so this feels more secure .”

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Posted 2 months ago

We're so glad you love your Halo and that it fits so securely! Unfortunately our brand is moving away from Halos, but we're always happy to offer recommendations if needed!

Posted 2 months ago

“I have to say that my last order that I received of the tape in's (18inch)extentions, the sandwich's this time were very thin and looked like they were used, that's how bad they looked, the quality has definity been downgraded...”

Helpful Report

Posted 2 months ago

We’re really sorry to hear about your experience, Maria. Please reach out to info@donnabellahair.com with your order number and any photos showing the issue. If you’ve already been in contact with our support team, let us know so we can review and escalate as needed. We’re committed to investigating the quality concerns and finding a suitable solution for you.

Posted 2 months ago

“The last two times I have ordered the tape that comes on the hair does not hold up. Order #947380. My stylist has been using your product for years. What can be done about the glue?”

Helpful Report

Posted 2 months ago

We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please respond to the email our team sent! Our team will be on the lookout for your response and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.

Posted 2 months ago

“Still waiting for them to arrive.”

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Posted 2 months ago

Hello Amber, I do apologize for the delay, I know that this can be a major inconvenience, and is not the customer experience we hope for. While we cannot avoid genuine issues such as delays with our carriers we can certainly help provide some clarity. It looks like your order is scheduled for delivery later this week. I would recommend to keep an eye on your tracking! Thank you for bearing with us, and please reach out if there's anything else we can help you with.

Posted 2 months ago

“Just the right amount for my client! Love the quality”

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Posted 2 months ago

Hi Tiffany, So glad to hear it’s the perfect amount for your client and that you’re loving the quality! If you ever need tips or product recommendations for future client needs, we’re here to help.

Posted 2 months ago

“I can’t believe I have an email saying you won’t ship my order before getting a picture of my ID that is the craziest thing I’ve ever heard of and now I have to pay for a hair appointment that I can’t even go to.”

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Posted 3 months ago

“I tried for the first time, the invisible tapeless extensions. I am very disappointed with these. I do not understand why the top piece is so much thicker than the original extenstions and it does not lay smoothe and the 2nd issue is that the tape is not strong. The extensions fall out when I stick them in and they do not last for 1 day at all. This was a waste of money and I wish I purchased the original extenstions as those with the tape last longer than 1 day. I would like to exchange but I know you cannot exchange but will no longer buy the new invisible tape extensions.”

Helpful Report

Posted 3 months ago

Hello Christina, I'm sorry to hear that this was your experience! I am showing that our team has been in contact is working on finding a resolution to help.

Posted 3 months ago

“My purchase expierence was good. I participate in Black Friday every year where I can save as much as I can. I'm excited to try the new invisable tape-ins. The delivery came within a week, however I'm a little disappointed that I didn't recieve my free gift.... Other than that I'm satisfied so far...”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your experience, and we’re glad you’re excited about the new Invisable Tape-Ins! Unfortunately, the gift with purchase went out of stock sooner than expected and was only available while supplies lasted. Because of this, we’ve had to remove it from your order. We understand this may be disappointing, and we sincerely apologize for any inconvenience this may cause. Thank you for your understanding and for shopping with us!

Posted 3 months ago

“I love, love, love Donna Bella! I have tried 8 other brands over the past 13 years, Donna Bella's quality is definitely superior.”

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Posted 3 months ago

Hi Mary, Thank you so much for the 5-star review! We’re thrilled you love Donna Bella and that you’ve seen such quality over the years.

Posted 3 months ago

Donna Bella Hair is rated 4.1 based on 469 reviews