Hi Paula,
We’re very sorry to hear about your experience. That isn’t what we want for you.
Please email info@donnabellahair.com with your order number and details about the issue (including photos if possible) so our team can review promptly and work toward a suitable solution.
We appreciate your feedback and want to make this right.
Warm regards,
Team Donna Bella Hair
Hi Andrea,
Thank you for the 5-star review! We’re thrilled you’re loving the Hybrid Weft blend (4N/8N/11N balayage) in 18 inches. If you need any tips or have any photos to share, we’d love to see them.
Warm regards,
Team Donna Bella Hair
“I can’t say I wouldn’t recommend DB extensions , but this time I had a little hiccup
The extensions are the exact same as a previous order and for some reason even with 4 wefts stacked the volume wasn’t there
At first I thought my stylist did only 2 wefts because of what she cut and gave back to me and I thought my extensions were shorter than 33 “ long . And so I called DB and each stylist had to check the length of their extensions since no one knew what I was talking about. It was really confusing . So then after asking my stylist again she confirmed two wefts were folded with the folded end outside and that’s what she cut off , so she basically did 4 wefts and normally I do 3 wefts and it’s very full after shampooing
So that’s what started the confusion. But then I realized it was the hair not expanding after the shampooing , which has to do with the treatment that the ext get so they are able to be packaged . So I called DB and was asked this and that , now mind you I’ve had ext for over 20 years so I know the ins and outs
So I didn’t want to argue and did a clarifying shampoo which I didn’t do because I didn’t need to do it before and the hair was fine , this time with 4 wefts it should’ve been fuller from the start . So I didn’t say anything but did do the clarifying shampoo and it’s not much of a difference. So at this point they want me to remove the hair that’s in my head and return it with the rest of the un used hair , that’s just ridiculous , Not even Glam Seamless asked of that when I had an issue. They refunded and after several times their hair quality went so I just stopped ordering and I may have to stop with DB also . Unless the next batch is ok , but I won’t know till Dec . They did give a discount code and I may use it or maybe I’ll search for another brand . Their prices went up too and then this happened so it’s left a sour taste
Especially because there’s so many other places to buy hair now a days …,”
“I would not recommend this product to anyone. I have been a hairdresser for 19 years and have used many different brands of extensions. The product is described as “dark brown “ and when I received them they were extremely red/auburn.
When I called the customer service line, they stated that their products are more “warm”.
I wasted my time and money on something that I did not order. I wasn’t even reimbursed for the shipping. I paid 15$ for early shipping and had to spend 15$ to send them back. Even the ratings below will not allow me to give a “poor” response, it automatically gives a better rating than I chose.”
Hello Jennifer,
We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all your extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
“I been buying your products for a bit, but this one is different, they don’t stay in place cause the plastic material is made with!!! Don’t recommend it”
Hello There,
We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
