“I have always been a loyal Donna Bella customer. This pack of wefts I received the color was off, much more an harsh yellow with brassy look not like the past ones I have ordered and the hair was much more coarse. I had to use them because I had a holiday event or I would have sent them back. I hate this for your business. Normally I would have given a 5 star.”
Hello Jillian,
We’re sorry to hear that the color and texture of your recent pack didn’t meet your expectations. We’d be glad to help resolve this. Please email us at info@donnabellahair.com with a photo of the concerns, and we’ll review options to find a suitable solution for you.
We’re looking forward to assisting you further.
“I bought this hair when it was on sale just before Christmas. I had hair that was still nice, so I just now put this hair in. It’s absolutely horrible!!! It takes FOREVER to dry. It won’t stay curled. It separates and looks dirty after the first day. I have to pull it back after a couple hours because it looks so bad. I have cried due to the condition of this hair. I have ordered Donna Bella hair a lot and this is the first time I have had this happen. It really is frustrating! It’s expensive hair to have it look like this!!”
Hello,
We do sincerely apologize for this experience; we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again, thank you for your feedback, wishing you a wonderful day!
Hello Beautiful,
Thank you for the glowing review! We’re thrilled to know you had an exceptional experience. Your recommendation means a lot to us, and we hope you feel beautiful in your new Donna Bella extensions!
