“I have been buying extensions from Donna Bella for years now and usually LOVE the extensions and quality, but I was a little disappointed with this last order. The quality seems to not be as great, they are shedding more than usual, and I feel like the thickness of the extensions aren’t what they usually are, so I am having to use more wefts than I usually do to achieve the thickness I am used to.”
Hi Julie,
I’m sorry to hear about the recent experience with your order. We want you to love your extensions, and I appreciate you sharing the details.
If you’re able, please reply with your order number so we can review the batch and discuss options to make this right please email info@donnabellahair.com We’re here to help and ensure you’re satisfied with your purchase.
Warm regards,
Team Donna Bella Hair
“I am a loyal customer of Donna Bella since more than 5 years I always love the texture and quality of my tape ins but last time I bought them it was a disappointment the quality is so bad, dry and like used.”
Hello Mona,
We’re sorry to hear about your recent experience and that the quality didn’t meet your expectations! We’d like to help resolve this. Please email info@donnabellahair.com with a photo of the concerns at hand. Our team would be happy to work toward a suitable solution for you.
We look forward to assisting you further.
We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of the concerns you are seeing. Our team will be on the lookout for your email and we are eager to find a suitable solution for you.
We are looking forward to assisting you further with this matter.
