Hello Nicole,
We are so sorry to hear about the delivery issue with your recent delivery! If you have not already done so, please kindly send us an email at info@donnabellahair.com and we would be happy to get this figured out!
Thank you so much for your 5-star review of our Tape-In Replacement Tape! If you have any questions or need assistance, feel free to reach out. We're always here to help!