“The tape itself is good but the original tape on the extensions is HORRIBLE!! I have been wearing your extensions for years and in this last round I bought before Christmas I washed my hair once and they all came out!!!! I had to go back and get my stylist to replace them and pay her again and I know it wasn’t her fault because she has been doing them for years using your extensions this was the first time, so now on the brand new extensions I need to put the replacement tape over the new tape so it will hold. This should NOT happen !! Also I have noticed the weight of the extensions has changed, there is not as much hair, I actually weighed an old one against a new one and the weight was less than it said on the package! I am looking for a new company to buy from unless you guys do something about this, I have already given this information to 2 different people and so far haven’t heard anything back, I guess the thousands of dollars I spent with you over the years doesn’t mean anything to you, it’s really a shame because I like the extensions they match my hair perfectly but if you are going to cut corners but still charge the same or more, I will have to take my business elsewhere. I hope someone actually reads and responds to this
Sincerely Dianne Nater”
Hello Nicole,
We are so sorry to hear about the delivery issue with your recent delivery! If you have not already done so, please kindly send us an email at info@donnabellahair.com and we would be happy to get this figured out!
