“I am a longtime customer of Donna Bella.. I switched to this wavy hair and I absolutely love it. Let me be clear on that. However, after my hairstylist, who is certified in Donna Bella applied them. They slid out of my hair after I washed it a couple of days later. I had to go back and he had to apply all new tape. Is there anything you do to reimburse or give me a discount on future purchases?”
Hello Elisha!
Thank you so much for your thoughtful review! We're thrilled to hear that you love the wavy hair and appreciate your loyal support for Donna Bella. We're sorry to learn about the issue you faced with the tape after your recent wash.
Your satisfaction is very important to us, and we want to ensure you have the best experience possible. We invite you to reach out to our customer service team, who can assist you further and discuss any options available for reimbursement or discounts on future purchases.
Thank you again for being a valued part of the Donna Bella family! We look forward to helping you.
Hello Debby,
We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
“I have been a loyal customer of your hair products for quite some time now. Recently, I made the decision to switch from straight hair to wavy hair, but I must say I am quite disappointed with the quality. After just one wash, the waves did not hold and the hair felt extremely dry. This is not the standard of quality that I have come to expect from your products and it is disheartening.”
Hello Paola,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern!
Please keep a look out for our email.
Again thank you for your feedback, wishing you a wonderful day!
