“The last two purchases resulted in the same thing. First wash, once dried each strand separated from the other and climbed into a tangled mess. Brushed it out, if I moved at all …tangled up once again. Conditioner… Same. Nothing I could do but have them taken back out.”
Hi there,
We’re really sorry to hear about the tangling you’re experiencing after washing. This isn’t what we want for our customers. Please email info@donnabellahair.com with a photo of the issue and the batch/SKU information so our team can review and work toward a suitable solution promptly.
We appreciate your feedback and want to make this right.
Kind regards,
Team Donna Bella Hair
