“It seems like the tape on 2 out of the three packages of hair i ordered was completely defective. I am a stylist and we were trying out new brands of hair for the salon and based on my previous personal use I recommended Donna Bella.
After following all instructions for care and installation, after the first wash two of the packs completely fell out of my clients hair. All Donna Bella was willing to do was send me re tapes, while I am loosing money and have to refund half of the service change to my client.
There are so many brands of good extensions on the market with companies with much better customer care.”
“I been buying your hair for a long time now and so far no complaints but my last order I wanted a platinum so I bought platinum ash gold but there is no platinum at all, besides I try to trim the ends and they start to fall of, ... I didn’t return them cause I have them on, its looks like a very cheap hair”
“I am not happy at all with the costomer service [ have cancer lost all my hair and was in the hospital during my treatments and missed the big sale and called to speak to a manager to see if they could help me and honor that and they never did ! Wow what a dissapointment to help someone with cancer and be kind hearted to someone who is sick and was hospitalized during the time of the sale and not to even return a phone call!”
