“I love Donna Bella tape-in extensions and have been using them for about 4 years now. I recently ordered new tape-ins and was extremely disappointed. While the quality of the hair is amazing, the total amount of hair on each tape-in piece has reduced dramatically. I still have some of my older DB tape-ins and when compared with my new ones, the amount of hair has reduced by half. Keep in mind that my older ones will have lost hair from shedding over use and even with that, the new ones only have half as much hair in them. I could see reducing the amount of hair by 10%, 15% or even 20%…but to cut the amount of hair by 50% is ridiculous and extremely disappointing.
I’ve read the reviews over the years and seen where others complained about the amount of hair going down and I thought they were crazy for saying that….now I see that they weren’t. I hope that DB either corrects the amount of hair or reduces the prices if it is going to continue to be like this.”
Hi Tiffanie,
Thank you for sharing your experience, and I’m sorry to hear about the change in the amount of hair on the newer tape-ins. We understand how frustrating that can be. We’d like to help and see if we can make this right.
If you’re able, please reply with your order number so we can review the batch quality and provide tailored tips or options to better meet your expectations. We can also share care guidance to maximize longevity and fullness, or discuss potential alternatives if you’d prefer. Please email us info@donnabellahair.com
We appreciate your long-standing trust in Donna Bella Hair and value your feedback.
Warm regards,
Team Donna Bella Hair
“I'm absolutely elated with the hair. It wears well. It washes well. And it looks fabulous. I have changed from a major retailer of tape in extensions to you. And I'm referring it to all of my clients. Thank you for finally making a quality product that we can work with.”
Hi Michelle,
Thank you for the wonderful 5-star review! We’re thrilled you’re so happy with the Signature Tape-In, straight #7N/9N blend and that you’ve found us to be a great fit for your clients. If you’d like any tips on styling or longevity, we’re here to help.
Warm regards,
Team Donna Bella Hair
Hi Vandy,
Thank you for the wonderful 5-star review! We’re thrilled you’re loving Donna Bella quality and customer service. If you have any questions or need care tips to keep them looking great, we’re here to help.
Warm regards,
Team Donna Bella Hair
Hi Kirsten,
Thank you for the wonderful 5-star review! We’re thrilled you’re enjoying the Signature Tape-In, Straight | #7N/9N Blonde Blend 18 inch. If you have any questions or need care tips, we’re here to help!
Warm regards,
Team Donna Bella Hair
Thank you for sharing your experience! We’re thrilled you love Light Ash/Blonde #12/600 shade! If you have any questions or need maintenance tips, we’re here to help.
“This is my second time purchasing these extensions. I was very happy with my first set of extensions and they lasted over 6 months with special care. The recent ones I purchased don’t seem to be the same quality. They already have split ends after only 2 weeks so they definitely will not last 6 months. I will probably look at other brands for future purchase due this.”
Hello Tabitha,
We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all your wefts laid out on a flat surface so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you.
We are looking forward to assisting you further with this matter.
“I’ve been a loyal customer for years. I love the quality and fast shipping. I really dislike that the 12” tapes are NEVER available so I am forced to pay extra for the 18”. Also, the price increase in general is making me rethink if I should be doing this going forward.”
Hi Carina! Thank you for your loyalty and for taking the time to share your feedback. We're glad to hear that you appreciate the quality and fast shipping! We truly appreciate your interest in our Tape-In extensions, and we're sorry to share that our 12" and 14" lengths have been discontinued and are no longer available. We completely understand how this might be disappointing, and we sincerely apologize for any inconvenience this may cause.
Please don’t hesitate to reach out with any questions—we’re here to support you every step of the way and want to ensure you have the best possible experience with our products.
Thank you so much for your understanding and continued support!
