“This is my second time purchasing these extensions. I was very happy with my first set of extensions and they lasted over 6 months with special care. The recent ones I purchased don’t seem to be the same quality. They already have split ends after only 2 weeks so they definitely will not last 6 months. I will probably look at other brands for future purchase due this.”
Hello Tabitha,
We are sorry to hear that you are not completely satisfied with your recent Donna Bella Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all your wefts laid out on a flat surface so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you.
We are looking forward to assisting you further with this matter.
“I’ve been a loyal customer for years. I love the quality and fast shipping. I really dislike that the 12” tapes are NEVER available so I am forced to pay extra for the 18”. Also, the price increase in general is making me rethink if I should be doing this going forward.”
Hi Carina! Thank you for your loyalty and for taking the time to share your feedback. We're glad to hear that you appreciate the quality and fast shipping! We truly appreciate your interest in our Tape-In extensions, and we're sorry to share that our 12" and 14" lengths have been discontinued and are no longer available. We completely understand how this might be disappointing, and we sincerely apologize for any inconvenience this may cause.
Please don’t hesitate to reach out with any questions—we’re here to support you every step of the way and want to ensure you have the best possible experience with our products.
Thank you so much for your understanding and continued support!
Hello Lindsay,
Thank you for your review! We appreciate your input and are always looking for ways to improve. If you have any additional feedback or concerns, please feel free to reach out to us.
Hello Beautiful, Thank you for the glowing review! We’re thrilled to know you had an exceptional experience. Your recommendation means a lot to us, and we hope you feel beautiful in your new Donna Bella extensions!
Thank you so much for sharing your positive 5-star review! Your satisfaction with our extensions and products is truly important to us. If you ever need any assistance, please don't hesitate to reach out to us at info@donnabellahair.com. We are always here and ready to help. We appreciate your support!
