Hi Morgan,
Sorry to hear you haven’t received a response yet. If you’d like, please reply with your order number and any details (photos if possible) so our team can review and assist. You can also email info@donnabellahair.com or text us at 866-631-1522
Kind regards,
Team Donna Bella Hair
Thank you for your review, Helen! We’re thrilled you’re loving the Tape-In extensions! If you have any questions or need care tips, we’re here to help!