Hi Vandy,
We’re sorry to hear about the issues with all three packages. That isn’t what we want for our customers. If you’re able, please email us at info@donnabellahair.com with your order number, batch/SKU information, and photos showing the lightest blonde you received. We’ll review promptly and arrange a suitable solution.
If you need care tips in the meantime to maximize color consistency, we’re here to help.
Kind regards,
Team Donna Bella Hair
“I have always loved your extensions and I had an issue last time with the bond ones not sticking in the same issue as happening again it's very upsetting. There's something wrong with the tape specifically on these!!! no issues with a light wand, but these are not sticking. I've used them for years and never had a problem until the last two times. I thought I would give another try but the exact issue was happened again. I've been a customer for years and I've always been so happy with your product. you need to fix the tape issue on the light blonde.. this time they did not even last a day. tge Ash blonde stays perfectly. I love your colors and would love to still purchase your products, but this is not acceptable. Please fix this tape issue.!!!!!!”
Hello,
We’re very sorry to hear about the tape not sticking on the light blonde extensions. That’s not what we want for our customers. Please email info@donnabellahair.com with a photo of the product, batch/SKU information, and a brief description of what happened. Our team will review and work toward a suitable solution promptly.
We appreciate your feedback and want to make this right.
Kind regards,
Team Donna Bella Hair
Thank you for the 5-star review! We’re thrilled you love your extensions and that your stylist did a great install. If you ever need styling tips or have questions, we’re here to help!
Hi Carina! Thank you for your loyalty and for taking the time to share your feedback. We truly appreciate your interest in our Tape-In extensions, and we're sorry to share that our 12" and 14" lengths have been discontinued and are no longer available. We completely understand how this might be disappointing, and we sincerely apologize for any inconvenience this may cause.
Please don’t hesitate to reach out with any questions—we’re here to support you every step of the way and want to ensure you have the best possible experience with our products.
Thank you so much for your understanding and continued support!
Hello Celia,
We’re truly sorry to hear that you are disappointed with your recent purchase. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@donnabellahair.com and include a photo of all your extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email, and we are eager to find a suitable solution for you.
We are looking forward to assisting you further with this matter.
