Hi Brenda,
We’re very sorry to hear you’re disappointed. That isn’t what we want for you.
Please email info@donnabellahair.com with your order number and any details about the issue (including photos if possible) so our team can review promptly and work toward a suitable solution.
We appreciate your feedback and want to make this right.
Kind regards,
Team Donna Bella Hair
“1st washing 4 extension fell out, 2 hair washing lost 2 more extensions. They are beyond garbage. WOULD NEVER PURCHASE FROM THIS COMPANY AGAIN. Then on top of it the tape came off and stuck on my hair. It was like pouring glue on my hair. ZERO QUALITY!!!!”
Hi,
We’re very sorry to hear about the problems you experienced with the tape-ins. Please email info@donnabellahair.com with your order number and any photos or details about the issue so our team can review the case promptly and work toward a suitable solution.
We appreciate your feedback and want to make this right.
Kind regards,
Team Donna Bella Hair
Hello Kirsten,
We’re very sorry to hear your extensions are falling out. That isn’t what we want for our customers. Please email info@donnabellahair.com with a photo of the product, batch/SKU information, and a brief description of what happened. Our team will review and work toward a suitable solution promptly.
We appreciate your feedback and want to make this right.
Kind regards,
Team Donna Bella Hair
“I’ve had so many problems with the tapes staying on! I’ve used Donna Bella for years and I’ve had to reinstall my hair already 3 times in the past two weeks. I use Donna Bella replacement tapes also and I still have the same problem. I wait 4 days to wash after installing and my first wash I lost a totals of 10 pieces. I reinstalled the ones that fell off and waited 3 days to wash and again lost quite a few in the shower. So I retape and reinstall and once again I wash and once again I lose a lot of hair in the shower. Im so frustrated already. I am a hair stylist so I know what products I can use n not use and after using so many years this is the first time im dealing w this problem. Something had to have changed w the tapes. Unfortunately im tired of reinstalling so I wear my hair in a loose braid now Im so sad about the whole situation Now I wont even recommend any of my clients to buy Donna Bella because id be embarrassed to have a client call me after the first wash that they lost half of their extensions in the shower!”
Hello Katherine,
We’re very sorry to hear about the tape quality and reinstall issues you’re experiencing. That’s not what we want for our customers. Please email info@donnabellahair.com with a photo of the product, batch/SKU information, and a brief description of what happened. Our team will review and work toward a suitable solution promptly.
We appreciate your feedback and want to make this right.
Kind regards,
Team Donna Bella Hair
“I have been a very frequent and loyal customer for 3 years. I have never ordered extensions from anywhere else. I remember my first install in my white platinum hair and they were WHITE and so perfect. In the last year, it seems that something had changed. I ordered the same thing every time and they went from perfect to yellow? Then came the new 80A cool platinum…thank god. First order was ok, just dipped in a little purple shampoo and they were good enough. I ordered these a couple months ago and finally installed them. They are no where near platinum or cool. Again. I tried purple shampoo and toned them with Redken shades 10p and nothing. Tried again with 9p and nothing. They are yellow. I love your extensions, but I’m tired.”
