“This is the first time purchasing and it may be a fluke, but the color was not right or what was expected the color was dark 3/4 way down and did not blend as it should! However, I had to use it as I was in a pinch and after only 2 washes feels like complete straw. Glam seamless closed and directed us to this website and the hair doesn’t even begin to compare. Again, maybe just a bad batch and color was completely not as pictured and packaging was also torn.”
Hi Kim,
We’re very sorry to hear the color didn’t meet your expectations and that the texture didn’t perform as hoped. Please email info@donnabellahair.com with your order number and any photos or details about the issue so our team can review the case promptly and work toward a suitable solution.
We appreciate your feedback and want to make this right.
Kind regards,
Team Donna Bella Hair
Hello Heidi,
We’re so sorry to hear that your order didn’t end up working out. It can be hard to color match based on an image, as everyone’s devices can display colors differently. If the extensions are unused, in their original binding/packaging, and within 30 days of purchase, you can start a return through our return portal using your order number and email address: https://donnabellahair.com/apps/returns.
Let us know if you have any further questions!
Hello Marie,
We’re sorry to hear that this has been your experience with your order! Your feedback is important to us, and we’d like to understand more about the issues you faced. Please reach out to us directly so we can hopefully find a solution that works for you. Thank you for sharing your thoughts, and we appreciate your patience!
“The extensions did not have adhesive on most of them so they will not stay in. I have had to have them put in twice in 3 weeks because they keep falling out. The adhesive is horrible.”
Hello Nancy,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!
