British Berkefeld® Stainless Steel Stand (fits 6L & 8.5L Gravity Systems) Reviews

4.6 Rating 20 Reviews

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Phone:

7360092912

Email:

filtersales@doulton.com

Location:

Fairey Industrial Ceramics Ltd,
Unit 4, Lymedale Cross Industrial Estate,
Newcastle-under-Lyme
Staffordshire
ST5 9BT

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“The rubber in the inside of the tap drips even after tightening?”

Helpful Report

Posted 1 year ago

Thank you for your review, Sean, and for recommending our British Berkefeld® Stainless Steel Stand! We're glad to hear that you found the stand to be a useful addition to your gravity system. Regarding your feedback about the tap, we're sorry to hear about the issue you're experiencing with the rubber inside the tap dripping, even after tightening. We understand how frustrating this can be. To assist you further and provide a solution, we recommend watching this instructional video on YouTube: https://www.youtube.com/watch?v=E808pe90_zw. This video demonstrates how to troubleshoot and address common issues with our taps, including potential leaks from the rubber seal. We hope this video helps resolve the issue you're facing. If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we appreciate your continued support of Doulton Water Filters.

Posted 1 year ago

“Sturdy and very attractive addition, tall enough to allow a large glass below tap to be filled easily, supports the water filter fully and looks very stylish. Would recommend”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your fantastic review of our product! We are thrilled to hear that you find it sturdy and attractive, as well as practical with its ample height to accommodate a large glass below the tap for easy filling. It's great to know that our water filter adds a touch of style to your space. Your recommendation means the world to us, and we couldn't be happier to have such a satisfied customer like you. If you ever have any questions or need further assistance, please don't hesitate to reach out. We truly appreciate your support, and we look forward to serving you again in the future.

Posted 1 year ago

“if you have s 6l system the stand will be a little too big but still works fine. it's just a visual imperfection.”

2 Helpful Report

Posted 1 year ago

Thank you so much for your 5-star review of our British Berkefeld® Stainless Steel Stand! We're thrilled to hear that you're satisfied with the product and that you would recommend it. We appreciate your feedback regarding the fit of the stand with the 6L system. While the stand is designed to fit both the 6L and 8.5L gravity systems ideally, we appreciate your feedback. Your feedback is valuable to us, and we take it seriously as we strive to continuously improve our products. If you have any further comments or questions, please don't hesitate to reach out. Thanks again for choosing Doulton Water Filters and for your positive feedback!

Posted 1 year ago

“I purchased the 12 litre water filter model and stand and it wasn't until my items arrived I discovered that the stand did not fit. After a phone call and an email I was informed that they do not make a stand for the 12 litre model only the 6 and 8.5 litre models. They apologised for the confusion but would not reimburse me for the return postage £5.49 which I believe is an error on their part. It should be clearly stated on their website underneath the 12 litre model that they do not provide a stand. Buyers beware.”

2 Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us, Jayne. We're truly sorry to hear about the confusion regarding the stand for your 12-litre water filter model. While we understand your frustration, we'd like to clarify that our product description clearly states that the British Berkefeld® Stainless Steel Stand fits 6L & 8.5L Gravity Systems specifically. We apologise if this information wasn't as prominent as it should have been, and we appreciate your input as it helps us improve our customer experience. Regarding the return postage reimbursement, we'll certainly review our policies to ensure clarity and fairness for our customers. We regret any inconvenience this may have caused you. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.

Posted 1 year ago