“After only just 5 month of usage the volume has gone on one side despite careful handling. The volume was always on the lower side, compared to a previous more expensive pair of airtube headphones. The earbuds sit very loose in my ears and I find the cord to short.”
Hi Tanja, thank you for leaving us a review and sorry to hear you are having an issue with the Airtubes. Sometimes this can be caused by a settings issue on your device. I have included a link to our troubleshooting guide below for you.
https://www.earthingoz.com.au/airtube-headsets-troubleshooting-guide/
If after following these steps they still don't work then please email us at admin@earthingoz.com.au so we can advise on next steps. With best wishes from Earthing Oz.
Hi Jacqueline, thank you for letting us know and sorry to hear that you are having issues with the headsets. We're glad we were able to speak to you separately about this and resolve the issue for you. With best wishes from Earthing Oz
Hi Errol, thank you for your review and sorry to hear that the headsets are not working properly for you. We have sent you a separate email to try and resolve this for you with a replacement pair. With best wishes from Earthing Oz
