Dear Patsy, we are so sorry to hear that you still have not received your replacement parcel. We sent it to you via Express Post on January 6 as promised, so it is very unusual for an express delivery to take so long. We can see from the tracking that it is due to arrive with you on January 27. We know that Australia Post is still battling covid-related delays which explains the delay at their end, but we understand that this must have been a frustrating shopping experience with us. Please accept our apologies and please feel free to use the 10% discount code on any future purchase with us. With best wishes from Earthing Oz.
