Hi Jim,
Thank you for sharing your feedback and the adorable photo of Sherlock! We're thrilled to hear that your 13-year-old pup Sherlock loves our treats. It's wonderful to know that there are never any leftovers, which is a testament to how much he enjoys them. We strive to create products that pets find irresistible, and it's always heartwarming to see them bring joy to furry friends like Sherlock. We appreciate you choosing Earthly Pet and being a part of the happy moments with your pup. Thank you for your support, and we look forward to continuing to provide treats that make Sherlock's tail wag!
Hello Nancy,
Thank you for taking the time to share your positive feedback about our Earthbones dental chew bones! We're thrilled to hear that our product is helping to keep your Lab's breath fresh and that he enjoys them.
We're glad to hear that our dental chew bones are a part of your daily pet care routine. Our dental chew bones are designed to promote healthy teeth and gums while providing a satisfying chewing experience for your furry friend. We believe that pets deserve the best possible care, and we're glad to be a part of your pet care routine.
Thank you for choosing Earthly Pet for your pet care needs. We appreciate your business and your feedback, and we look forward to continuing to serve you and your furry friends in the future. If you have any further questions or concerns, please don't hesitate to reach out to us at petcare@earthlypet.com.
“I purchased 2 bags of the large Earthbones Dental Chews, and my 50# Wheaten will not eat/chew on them. We broke them in smaller pieces to see if that was the issue, but no, he just takes a whiff and walks away. I am so disappointed.”
Hi Susan,
We're sorry to hear that your Wheaten is not enjoying our Earthbones Dental Chews. We understand how disappointing this can be, especially after purchasing two bags. However, we want to assure you that our products come with a 90-day return policy, so you can contact our customer service team and they will be happy to assist you with a return and refund. Our team is committed to providing high-quality and nutritious treats that dogs love, and we apologize that our product did not meet your expectations in this case. Thank you for giving our Earthbones a try!
Hi Jerry,
Thank you for sharing your positive experience with our chews! We're thrilled to hear that Cash loves them and that you haven't experienced any issues with them. Our team is dedicated to creating high-quality and safe products for pets, and it's always rewarding to receive such positive feedback from satisfied customers like you. We appreciate your trust in our brand and hope to continue providing your furry friend with tasty and beneficial chews that he loves. Thank you for choosing us!
Hi Dave,
Thank you very much for your review, we're sorry they weren't a 5-star treat for your pup. Please let us know what we can do better, we are always striving to provide the best value to our customers.
“Unfortunately, the dental chews did not agree with my dog's sensitive stomach. However, the Earthly customer service was excellent. The company stands by its money-back guarantee. Thank you.”
Hi Maureen,
Thank you for sharing your experience with our dental chews and for your kind words about our customer service. We're sorry to hear that the chews did not agree with your dog's sensitive stomach, but we're glad that we were able to provide you with a positive experience through our money-back guarantee. At Earthly, we're committed to providing our customers with high-quality products that promote the health and happiness of their pets, and we understand that not every product is suitable for every pet. We appreciate your feedback and thank you for choosing our product. We hope to continue serving you and your furry friend in the future with a product that better suits your needs.
Hi Nancy,
Thank you for sharing your positive experience with our Earthbones! We're thrilled to hear that you have found our product helpful in keeping your Yellow Lab's teeth clean and breath fresh. Our team is dedicated to creating healthy, tasty treats that pets enjoy, and we're glad to hear that your dog loves to eat them as well. It's great to know that our product is helping to improve your dog's oral health and overall well-being. Thank you for choosing our brand, and we hope to continue providing high-quality products that meet your pet's needs.
“These bones are very similar in size and ingredients to those I was previously feeding. These are more economical and am very happy with them. Isaacs teeth are free of tarter and these bones will help keep them looking great!”
Hi Margot,
Thank you for taking the time to leave a review! We're thrilled to hear that our bones have met your expectations and that Isaac is enjoying them. It's great to hear that our bones are helping to maintain your pup's dental health. We appreciate your business and hope to continue to provide you with high-quality and affordable products in the future.
