“I'd like to rave about the bully sticks AND the outstanding customer service! We recently rescued a 12 month old poodle mix with tons of energy and already some tartar on his canines. We wanted an odorless but healthier bully stick without the chemical processing. Earthly Pet bully sticks have been the perfect solution. He loves them, they don't smell and when I have any questions the customer service is extremely responsive and helpful. We have a 19;pound dog and actually got the longer sticks do that he will have more chew time. We are fans of Earthly Pet!”
Hi Laurie,
Wow, thank you so much for your wonderful review and for being fans of Earthly Pet! 🐾💚 We're overjoyed to hear that our bully sticks have become the perfect solution for your energetic 12-month-old poodle mix.
We're committed to providing exceptional customer service, and we're thrilled to have been able to assist you with any questions you had. Your satisfaction means the world to us, and we'll always be here to lend a helping paw whenever you need us.
Hello Diana,
Thank you for taking the time to write this review and share your experience with our product. We're glad to hear that your dog loves them, but we apologize for the inconvenience caused by the size not fitting into your holder. We appreciate your feedback regarding the thickness of the bully sticks, and we'll certainly take it into consideration as we continue to improve and develop our products. Thank you for choosing our product for your furry friend, and we hope to provide you with a more suitable option in the future that fits your needs and expectations.
Hello Linda,
We're sorry to hear that our bully sticks didn't meet your expectations and that your dogs didn't enjoy them. While our products are generally well-received by most pets, we understand that every pet has their own preferences and tastes. We value your feedback and appreciate you giving our product a try. If there's anything we can do to make it right, please don't hesitate to reach out to us. We hope you'll give us another chance in the future to provide your furry friends with a more suitable product that they'll enjoy.
Hello, We're sorry to hear that your experience with our product did not meet your expectations. We take all customer feedback seriously.
Regarding the smell of the product, Bully sticks are a natural treat, and their scent can differ based on each individual stick. As we refrain from using any synthetic additives or chemicals to eliminate their odor, there is always a chance of a mild scent. As an alternative, we have incorporated a smoking process that takes at least 72 hours,
Additionally, we're sorry to hear that your dog got sick after trying our product. We take the safety and well-being of our customers' pets very seriously, and we'll be happy to assist you in any way we can.
We would like to offer you a refund for the product. Please contact our customer service team, and we'll be happy to assist you further.
Thank you for bringing this to our attention, and we hope to resolve this issue to your satisfaction.
“We have a 9 lb Bichon/Yorkie mix who absolutely loves these! He chews them very fast, but we cut them in half for him. They have a strong maplewood smoked smell. We had been purchasing another brand but we’re noticing he would only chew about 2 out of 3 in the bag. Thankfully, he is enjoying every single stick with this brand! Definitely recommend!!”
