“My two pomeranians do love these buly sticks! One of them has weight issues so have to limit how often I give. My only negative is that they do stink.”
Hi Diann,
Thank you for your review and for choosing our bully sticks for your Pomeranians! We're thrilled to hear that they love the treats. We wanted to address your concern about the odor. Unlike other companies that use chemicals to treat their products, we smoke our bully sticks for 72 hours to preserve their natural flavor and nutritional value. However, due to the smoking process, there is a possibility that some odor may remain. We apologize for any inconvenience this may cause and appreciate your understanding. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you again for your support!
Hi Heidi,
Thank you for your wonderful review! We're thrilled to hear that your dogs love our treats and that you appreciate the clean ingredients we use. Providing healthy and nutritious options for your furry friends is our top priority, and we're delighted that our products have met your expectations. If you ever need anything or have any questions, please don't hesitate to reach out. Thank you again for choosing our treats for your dogs!
Thank you so much for leaving us a 5-star rating for the Maplewood Smoked Bullys Regular in the 6 inch size with 10 sticks. We appreciate your support and are thrilled to hear that you enjoyed your purchase. Your feedback means a lot to us!
Wishing you happy chewing!
Dear Svetlana,Thank you so much for your glowing 5-star rating of our Maplewood Smoked Bullys Regular / 6 inch / 10 sticks! We are thrilled to hear that you enjoyed our product. Your feedback means a lot to us.
“For some reason the order I placed was not delivered. I contacted Earthly for help. They were responsive and sent a replacement order immediately. This is my pup’s favorite and my husband is not out off by the smell.”
Hi Jacqueline,
Thank you for sharing your experience! We're sorry to hear that your initial order didn't arrive, but we're glad we could promptly assist you and send a replacement. We're delighted to know that your pup enjoys our treats, and it's great to hear that your husband doesn't mind the smell. We truly appreciate your support and hope your furry friend continues to relish our products. If you ever have any more questions or need further assistance, please don't hesitate to reach out.
“I’ve tried them all and the irradiation process in most bullies is not an option I will expose my pet to. If you are looking for the healthiest alternative for your pup, choose Earthly bullies. Oh, did I mention the company has the BEST customer service!”
Hi Amy,
Soooooo Cute!!!
Thank you so much for your kind words and for choosing Earthly Pet for your furry friend's needs! We're thrilled to hear that our bully sticks meet your high standards for quality and safety. Providing a healthy and safe option for pets is at the core of our mission, and we're proud to offer products that you trust.
Your recognition of our customer service brightens our day, and we're committed to delivering exceptional service every time. If you ever have more questions or require assistance, please don't hesitate to reach out. We're here to support you and your pet.
Thanks again for your support and for making Earthly Pet a part of your pet's life!
“My dog likes the natural (VERY) smelly bully sticks. I've bought other "non-smell" types and he won't chew them. I was excited to see these, and when they arrived, was impressed with the smoky smell ... but, my dog (reluctantly) chewed the end of one, and that was it. I had to give the rest away to my sister for her dog. I wish he liked them as I thought they were the perfect alternative to the stinky chews; but alas, as my title mentions, they are not for all dogs.”
Hello Bonnie,
Thank you for sharing your honest feedback about our natural, smelly bully sticks. We appreciate your openness about your dog's preferences. We understand that each dog has unique tastes and preferences when it comes to chew treats. While some dogs may be attracted to the smoky smell and thoroughly enjoy our bully sticks, we understand that it may not be the case for every dog.
We apologize that our bully sticks didn't meet your dog's expectations and that they were not the perfect alternative you were hoping for. We appreciate your willingness to share them with your sister's dog instead.
We're always working on improving our products, and customer feedback like yours is invaluable to us. We'll take your experience into consideration as we continue to develop and expand our product offerings.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and the opportunity to serve you and your pets.
Hello Kelly,
Thank you for sharing your feedback with us. We're delighted to hear that your dog absolutely loves our product! We understand that scent preferences can vary, and we apologize if the smell of our treats doesn't meet your expectations. We appreciate your feedback and will take it into consideration as we continue to improve our products. If you have any further concerns or questions, please feel free to reach out to our customer service team. We value your satisfaction and hope to continue providing treats that your dog enjoys. Thank you for choosing Earthly Pet.
