“I was hopeful these would be a cheaper replacement to some expensive bully sticks I have been buying which are odorless. These smell terrible. After 10 minutes of chewing I had to put it in the garage to escape the scent. Definitely an outdoor chew”
Hello Alyssa,
Thank you very much for your feedback. Bully sticks are a natural treat, and their scent can differ based on each individual stick. As we refrain from using any synthetic additives or chemicals to eliminate their odor, there is always a chance of a mild scent. As an alternative, we have incorporated a smoking process that takes at least 72 hours, which not only helps to reduce the odor but also imparts a delicious aroma and flavor to this single-ingredient treat.
However, we understand that your expectations have not been met and sincerely apologize for the inconvenience. If you would like to return your order for a full refund please don't hesitate to reach out to our customer care team at petcare@earthlypet.com.
“These sticks smell so much less than what I had been giving my dog—and they’re about the same thickness, length, and price! I’m grateful. Yes, they still have a odor and it’s not heavenly as advertised but in a side by side comparison I gave my husband, he even agreed these smell much better. They are good quality and last as long as any other stick. I like that these aren’t dyed or bleached so they’re a safer option for my pup. Shipping was quick also.”
Hi Ashlyn,
Thank you for taking the time to share your feedback about our bully sticks. We're delighted to hear that you've noticed a significant reduction in the smell compared to other products you've tried. We understand that odor can be a concern, and we're glad our sticks have met your expectations in that regard.
We're also pleased to hear that the quality and durability of our bully sticks have impressed you. We take great care in sourcing and producing our products to ensure they meet the highest standards. And yes, our sticks are free from artificial dyes and bleaching agents, providing a safer option for your pup.
We appreciate your recognition of our quick shipping as well. We strive to process and deliver orders promptly so that you and your furry friend can enjoy our products as soon as possible.
Thank you again for choosing our bully sticks and sharing your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help.
“I stopped giving my dog bully sticks, which was a little tough because they're one of his favorite longer-lasting chews. The reason was he would typically have bad diarrhea or an upset stomach afterward. With these, I haven't noticed any problems, and the smell is SO MUCH better.”
Hello Elizabeth,
Thank you for sharing your feedback on our Bully Sticks.
We understand that it can be challenging to find longer-lasting chews that don't lead to digestive issues. We're glad to know that our Bullies have been gentle on your dog's stomach, providing a satisfying chewing experience without any unpleasant side effects.
We also appreciate your kind words about the improved smell of our chews. We strive to create products that are not only enjoyable for pets but also pleasing for their humans.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure the best experience for both you and your furry friend. Thank you for choosing Earthly Pet, and we look forward to serving you again.
Thank you, Julie, for your 5 star rating of Maplewood Smoked Bullys Large / 12 inch / 5 sticks. We truly appreciate your loyalty and value your business.
“My dog loved these! She’s pretty snooty about her bully sticks, so I’m thrilled to find some she loves. These are also nice and thick - some of the other brands are so skinny. Great for my chewer!”
Hi Kelly,
Thank you for sharing your positive experience with our bully sticks! We're thrilled to hear that your dog loved them and that they've won her over despite being a bit of a snooty chewer. We take pride in creating high-quality and delicious treats for pets, and it's always rewarding to receive such positive feedback from satisfied customers like you. We're also glad to hear that the thickness of our bully sticks is great for your chewer, and we appreciate your recognition of this feature. Thank you for choosing our brand, and we look forward to continuing to provide your furry friend with tasty and beneficial treats that she loves.
“I have a very sensitive Boxer girl that I have to be careful what I give her to not disrupt her digestion. These have been a godsend as she loves them and is digesting them as well. She is a massive chewer and keeps her energy calmed when I have things to do. Still a little stinky, but the pleasure of seeing her enjoy some chew time is worth it. Thank you!”
“Our Chow likes the sticks but they are to skinny might try larger sticks but buy bully sticks are SOOO expensive. Don’t last very long on a hard chewer”
