“Though the hoops are beautiful, the earrings arrived not being able to close the clasp, therefore unable to wear. I'm in the process of returning the earrings. What a waste of additional shipping cost as I am not located in the US.”
Thank you for sharing your feedback. We’re sorry to hear that your earrings arrived with a clasp issue and that this impacted your experience with us—especially considering the added cost of international shipping. This is certainly not the standard we strive to uphold. We appreciate you taking the time to initiate a return and encourage you to reach out to our Customer Care team at customercare@effyjewelry.com if you need any further assistance with the process. We value your business and hope to have the opportunity to serve you better in the future.
