Hi Jamie, We’re really sorry you haven’t received your package and it’s still at point 1. Please share your order number so we can investigate with the courier right away. If you can, also confirm your shipping address and the tracking link. If the item is deemed lost or delayed, we can arrange a replacement or a refund as needed.
Hi Alyssa, We’re really sorry to hear your shaker arrived broken and leaking. That’s not how we want things to be. Please send us your order number and a photo of the damaged bottle, and we’ll arrange a replacement or refund as soon as possible. If you’d prefer, you can reply here with the details and we’ll take care of it.
