“Absolutely disgusting and upset with my experience. I needed assistance with an order, where the wrong address was andded. and I was practically refused help or not even offered a solution. Was my first time ordering with you guys and I will definitely not be coming back.”
Hi Anastasia, We’re really sorry to hear about the issues with your order and the trouble with the address. This isn’t the experience we want for you. To clarify, our support team specified that your order was already handed over to the courier by the time we received your message and was unable to change the order at that stage. I can see the package has been delivered, feel free to message the team back to arrange a return.
“The supplements are fantastic, but I wasn’t a fan of how the order was handled. I attempted to use a code for a creator I wanted to support (code CHARLEY) for 10% off. I received my 10% off, however the creator never got the credit for it. Instead, the code applied on the order receipt said ‘EHP10’.
I’d like to see the creator get proper recognition as I wouldn’t have known about or bought these supplements if not for her.”
Hi there, we're really sorry to hear that your order took longer than expected to arrive. We understand how frustrating delays can be, especially when you're excited to receive your items. Your feedback is valued, and we will work on improving our shipping processes. If there's anything else we can assist you with, please don’t hesitate to reach out!
Hi Rebecca, we’re truly sorry to hear about the delays and lack of communication regarding your recent order. We completely understand how frustrating it is to be left waiting without updates. The tracking shows your package has been delivered. If there’s anything else we can help you with, please feel free to reach out!
“I have been a customer for 10 years, although I have always purchased from a local health food business. The singular reason I did it on the website was the significant discount to the price I usually pay per item. I was not interested in the free item, whilst it’s a nice bonus the only decision making factor was the price per item relative to my usual price. Overall solid experience and good flow of information re dispatch. Will continue to use the products”
“I wanted to but tonight but couldn’t get raspberry refresh as my choice. Price good and I wanted to take advantage of the special.
It was disappointing”
Hi Aviva, we sincerely apologize for the disappointment you experienced with your recent order. We understand how frustrating it can be when an item you’re eager to try is unavailable, especially when you want to take advantage of a special offer. Your feedback is important to us, and we’ll be working to improve our inventory communication. If there's anything else we can assist you with, please don’t hesitate to reach out!
“Love the product, however wait time from order placed to despatch was almost two weeks due to flavours items in my order were not available maybe update customers if this is the case offer the option to give them flavours which you have available for a quicker delivery I had to call in for an update and was told some product was not available and I had no problem at all to change the flavour around to what was available”
“Great job guys, love your work all the time. The only down thing was my last order of oxyshred bottle was hard and tasted like it was a old patch but besides that love your products”
“Over 12 days to get a order RIGHT
VERY DISAPPOINTED.
Communication was very poor. Items were out of stock but I wasn’t informed got in contact twice to hear the same answer which didn’t solve anything. Finally Juan got in contact and resolved it.
Thanks Juan I really appreciate it”
Hi Joseph, thank you for sharing your experience with us. We sincerely apologise for the delays and the poor communication you faced regarding your order. It's understandably frustrating to wait without clear updates. We're glad to hear that our member of staff was ultimately able to assist you, and we appreciate your patience throughout this process. Your feedback is crucial for us to improve our services moving forward. If you need anything else, please feel free to reach out!
Hi Matthew, thank you for your feedback! We sincerely apologize for the long wait and the lack of communication regarding your order. We completely understand how frustrating it can be to have to reach out multiple times for updates. We appreciate your patience and are actively working on improving our systems to prevent this from happening in the future. If there's anything else we can assist you with, please let us know!
