“Within 10 mins of placing the order I tried to cancel as i had forgotton to apply my discount code. I emailed and used the live chat service. I had no response from the chat service at all and an email 24 hours later once the order had been dispatched”
“My order took an entire month to arrive due to damage to the cans as it was held at post office from the damages. I then had to email twice just to get a resolution for the damaged items. To make matters worse, a replacement order was shipped without first consulting me or considering which solution I would have preferred with a refund as i didn't want to wait longer for the order. The entire experience was frustrating and disappointing, with poor communication and a lack of customer consideration throughout. Unfortunately, I am very dissatisfied with the service and how the situation was handled.”
Hi there, Sorry to hear about the delays, damage, and the way the replacement was handled. We appreciate your feedback and will make improvements moving forward
“You’ve discontinued Isopept whey, pride pre workout and I couldn’t get any bcaa’s either. Ive just had to make an order to use my points as I am no longer going to be buying from you”
“Order took forever to come. It was cancelled twice. The third time they put the order in it came within 3 days. Do better with your back end on receiving and shipping orders.”
“I've been purchasing from EHPlabs for a couple of years now. I love their products, the qulity and the variety. My favorites are the OxyShred Hardcore and Blessed Protein (please restock more flavors!)”
“I ordered protein powder, creatine and pre-workout but the pre-workout I got seemed damaged, with dark bits and pieces and it was due to expire by the end of the month so I’d only be able to use it for 2 weeks before having to buy a new one. Which is not worth the money at all. The creatine also expires very soon the next month and the only product that I’ll actually get my moneys worth on is the protein powder which will last me till the end of the year (best before 2027) but I only get 15 servings out of it. Do not recommend buying from here at all. This is really discouraging to see at the start of my fitness journey but will make me more critical of the products I use next time.”
Hi there, Sorry to hear about the damaged and near-expiry items you received. Please reach out to our support team with your order details and any photos you have, so we can look into this.
“I’ve tried just about everything from EHPlabs. OxyShred, their pre-workouts, protein powders, energy drinks, and most recently their new 30g protein muscle drink.
And honestly, I’ve been disappointed every single time.
EHPlabs products are marketed everywhere in Australia, but have you actually stopped to read the ingredients on the back?
Their new protein drink doesn’t even contain real milk. For something marketed as a muscle protein drink, I expected better.
In my opinion, there are far better alternatives out there.
My recommendations:
* Ready-to-drink protein: Rokeby
* Protein powder: Syntha-6 by BSN
* Non-stim pre-workout: Grind by Primabolics
EHPlabs has incredible marketing, influencer partnerships and distribution. But great marketing doesn’t automatically mean great products.
Stop buying products just because an influencer promotes them. Start reading ingredient labels and understanding what you’re putting into your body.
Marketing doesn’t equal quality.
After trying so many of their products, EHPlabs won’t be getting any more of my money.”
Hi there, Sorry to hear you’ve been disappointed with EHPlabs products and that the protein drink didn’t meet expectations, especially regarding ingredients. If you’d like to discuss your experience in detail, please reach out to our support team with the products you’ve tried and where you purchased them.
“In my subscription they added a free electric shaker and it was in my cart from so many weeks so if they add it in my cart they should provide it to me rather than when shipping telling me out of stock! Thats not how you keep your customers if you give false promises!”
“I ordered this on Friday. It is still not even prepared to ship. Its tiny packets. Whats the hold up? Very frustrating to spend money on something and 4 days later still have no shipment information. Probably won't order again just for this reason.”
