“Love the product, however wait time from order placed to despatch was almost two weeks due to flavours items in my order were not available maybe update customers if this is the case offer the option to give them flavours which you have available for a quicker delivery I had to call in for an update and was told some product was not available and I had no problem at all to change the flavour around to what was available”
“Great job guys, love your work all the time. The only down thing was my last order of oxyshred bottle was hard and tasted like it was a old patch but besides that love your products”
“Over 12 days to get a order RIGHT
VERY DISAPPOINTED.
Communication was very poor. Items were out of stock but I wasn’t informed got in contact twice to hear the same answer which didn’t solve anything. Finally Juan got in contact and resolved it.
Thanks Juan I really appreciate it”
Hi Joseph, thank you for sharing your experience with us. We sincerely apologise for the delays and the poor communication you faced regarding your order. It's understandably frustrating to wait without clear updates. We're glad to hear that our member of staff was ultimately able to assist you, and we appreciate your patience throughout this process. Your feedback is crucial for us to improve our services moving forward. If you need anything else, please feel free to reach out!
Hi Matthew, thank you for your feedback! We sincerely apologize for the long wait and the lack of communication regarding your order. We completely understand how frustrating it can be to have to reach out multiple times for updates. We appreciate your patience and are actively working on improving our systems to prevent this from happening in the future. If there's anything else we can assist you with, please let us know!
“I placed an order online on the 1st of October. It took numerous emails from me to get a reply about where my order was, only to find out that half of it was out of stock. I had to follow up multiple times myself, and after all that, I was only offered a $20 voucher for the inconvenience.
I would have expected a company like this to have systems in place to prevent situations like this. If an item is out of stock, customers should be notified straight away and offered an alternative — not left waiting 17 days and having to chase it up themselves.
Overall, it was a pretty disappointing experience.”
Hi Nicholas, thank you for your feedback! We're truly sorry to hear about the delays and the lack of communication regarding your order. We completely understand how disappointing this experience has been for you. Your comments are invaluable as we work on improving our systems to better inform our customers and streamline the ordering process. We appreciate your patience and are here to help if you have any further concerns.
“There was no notification about my order until I sent in a query, because it had been 11 days with no order update. Turned out 1 item was out of stock, so I’m unsure why I wasn’t informed shortly after the order was placed and confirmed. I appreciated the replacement, and fast postage once sorted. These are the best tasting products I’ve come across in many years of trying different things. No strange after tastes or headaches etc from the Oxyshred and hydreau. Please continue the pina coladas!!! Thank you.”
Hi Sally, thank you for your review! We're so sorry to hear about the communication issue regarding your order. We understand how important it is to stay informed, and we appreciate your patience while we sorted everything out. It's great to know that you enjoyed the products and are a fan of the pina coladas! Your feedback is invaluable to us, and we're always striving to improve.
“Purchased a combo pack. Didn't hear any follow up correspondence from the order being confirmed for a week. Emailed asking what the situation was only to be told that one of the flavour of cases I'd selected was sold out and I needed to choose another one prior to shipping. That's fine. But why am I the customer the one responsible for chasing up the status of an order when the company has run out of stock? Poor.”
Hi there, thank you for your feedback! We're sorry to hear about the delays and the communication issues regarding your order. We understand how frustrating it can be when stock levels aren't properly reflected. Your comments are extremely helpful as we work to enhance our customer experience. If you have any further concerns, please don’t hesitate to reach out to us.
Hi there, thank you for taking the time to share your experience! We're thrilled to hear that you love our products, but we're truly sorry to hear about the delays in delivery. We understand how frustrating this can be and appreciate your patience. Your feedback is invaluable to us as we work to improve our service. If you have any further questions, please don’t hesitate to reach out.
“I purchased the ehp lean whey peanut butter puffs protein powder and I am happy to say I have my new favourite protein powder one of the best tasting protein powder out there very happy with my purchase.”
“Placed my order on Tuesday and received it on Thursday. Haven’t used Oxyshred in a while but glad to be back on it. Service in getting my order was first class.”
“The web site is easy to use and order from. How ever it advertises deals and when u search flavours you only will have 1 to 2 listed not the whole range. Delivery is very slow over a week and still waiting. I also am fast rated that I ordered three flavours, and you ran out of the flavours so doubled up on the same. Did not see an email till days later saying I had 24 hours to get back to the company to change. But it was too late. Just more frustrating than any thing”
Hi Lauren, thank you for your feedback! We're glad to hear you found our website easy to use, but we're truly sorry to hear about the issues you experienced with your order and delivery times. Your thoughts about our flavor options and communication are really valuable to us as we strive to improve. Please feel free to reach out if you have further questions or need assistance with anything.
Hi Alex, thanks for sharing your thoughts with us! We’re really sorry to hear that the email about your order change didn’t reach you. Your feedback is important, and we’d love to help resolve any issues. Please don’t hesitate to get in touch for further assistance!
