“Hi Team, thanks for the products. I just opened one of my peach oxyshred and the seal is already open even after removing the plastic. The powder inside is solid with the spoon stuck in it. Anyway I can get a refund or another sent out?”
Hi Jessica, Thanks for sharing your feedback. We’re sorry you’re disappointed about Pink Grapefruit OxyShred not being available right now. We’ll pass your note along to the team.
“I have a subscription, and my order should have arrived 1st of July, but thanks for them, today is 14 of July and I still didnt receive my order. I'm without protein for 2 weeks because they didnt send my protein that had a schedule to deliver it, but they didnt do. And this is not the 1st time but the 2nd time this happens, well, when the 3rd happens, I'll cancel my subscription and move on to a new brand that is able to do what they promise.”
Hi Thiago, We’re sorry to hear about the ongoing delivery delays with your subscription. That’s frustrating, and not what we want for our customers. Look out for an email as the support team has reached out to you.
“I have been very loyal for around 2 years and got a lot of gym going friends on this but recently the brand has changed so much in not a good way. There’s hardly any stock available in any of the popular flavours and some of the people i recommended to have now stopped using as they say it’s changed to a TikTok brand aimed mainly at women. I am a woman myself so I don’t mind that, but I can see why they would be put off. I myself have started to buy pre workouts elsewhere as the pride has gone and the flavours on sale are too few of choice and none of the good ones. Gutted and hopefully can return when stock is back.”
We’re sorry to hear about the stock issues and the shift in perception you’ve noticed. We are launching new products soon, so stay tuned! Thank you for being with us for the past two years and for recommending us to your gym friends.
“Timeline
1. Intended purchase
I selected:
1 × Juicy Clear Protein
1 × OxyShred Gummies
4 × Hydreau
Total approximately £166.31.
I have screenshots showing this was the basket. (Your screenshots.)
2. App malfunction
After checkout:
the app showed the order had failed
the products remained in my basket
the account page did not immediately show the completed order
This led me to believe the order had not been processed.
3. Duplicate orders created
Instead of one order, three identical orders were generated.
The retailer's own records confirm three orders:
EHPUK369826
EHPUK369827
EHPUK369828
4. Immediate contact
Within minutes I contacted customer support explaining:
I only intended one purchase.
The app appeared to fail.
I requested cancellation immediately.
The retailer refused.
5. Goods received
The duplicate goods arrived.
One order was incomplete:
missing Hydreau
missing Gummies
The retailer offered to replace/refund the missing items but continued refusing to accept return of the unwanted duplicate orders.
6. Continued refusal
Despite being provided with:
screenshots
timeline
evidence of immediate contact
the retailer maintained they would not accept a return because:
"We cannot reproduce the issue."
They also stated they do not accept returns for these circumstances.
Evidence Included
✔ Screenshot showing original basket
✔ Screenshot showing basket remained populated after checkout
✔ Screenshot showing account not immediately showing completed order
✔ Chat logs showing immediate contact
✔ Chat logs requesting cancellation
✔ Chat logs refusing cancellation
✔ Chat logs refusing return
✔ Photo of products received
✔ Evidence of missing items
Online Information
During research I found:
EHPlabs' published policy says cancellation cannot always be guaranteed, implying some cancellations are possible before dispatch. �
EHPlabs UK
Their published returns policy says they generally do not accept "change of mind" returns, but they do deal with damaged or incorrect orders. My complaint is not that I changed my mind—it is that multiple unintended orders were created following what I believe was an app malfunction. �
EHPlabs UK +1
Public reviews show similar complaints about customers being refused cancellations shortly after ordering and disputes over consumer rights. �
Trustpilot”
“YOU GUYS! I swear this is the first product I fell in love since I started my fitness journey. I would love to promote their products! I’m just camera shy, but I’m still going back and forth on posting a video 😭 Don’t get me wrong everyone who asks I make sure to mention them!! The Oxyshred really does WONDERS and I feel like it played a BIG impact on my weight loss🤩 if your contemplating DONT just get it!! TRUST ME❤️🔥 Every chance I get to be able to purchase something for myself this is the first product I purchase!”
“I love the products differ from the other countries (USA). I would love to definitely try more of your products. I cannot imagine my day without Oxyshred. The week when taking a break hurts :-D”
“OMG firstly the customer service is outstanding, i had a little issue with my order. Spoke to Tom and he helped me so quickly and got it resolved.
Secondly my delivery got delivered the day after i ordered which is amazing and super fast.”
“I love EHPlabs! I have been using the fat burners for almost 3 years now! I love them because they make me sweat! The gummies do the exact same ! I wish you they would come out with an appetite suppressant!!! 10 out of 10!”
“Unfortunately there was a glitch showing on my side drinks were in stock and they weren’t I reached out the same day to cancel the order but it couldn’t be canceled as it was being packaged 🙄🙄 But they shipped two days later.. the order could have been swapped or cancelled.. I do enjoy EHPLABS products but customer service and customer updates aren’t the best”
“Sorry for your 3 but this delivery is not what i expected. Firstly you needed a signature to deliver , not sure why as i have plenty of drink deliveries through my vending business, then once I grabbed the delivery from the post office they only gave me half the order, so I have to go through the same process tomorrow. 3,s generous. Would I order again , not sure.”
“Disappointed with the lack of customer service and the implementation of AI chat bots. Disappointed with the lack of restocks on product flavours . This used to be a high quality and I am very disappointed to see how it has ended up.”
Hi Evelyn, We’re sorry to hear about your experience with customer service and the restock concerns. We understand how frustrating this is. Please contact our support team so we can review your order and get yo sorted :)
