Hi Kerri, We’re sorry to hear about the order errors and that you didn’t feel supported. That’s not what we want for customers. If you’d like, please contact our support team so we can take a look.
“I’ve been using the EHPlabs OxyShred and OxyGreens combo and I’m genuinely impressed. OxyShred gives me a smooth energy boost before my workouts without feeling too jittery, and it helps me stay focused and motivated throughout my session. It’s become part of my daily routine.
The OxyGreens have been the biggest surprise—the taste is actually so good! Unlike a lot of greens powders, it doesn’t have that strong grassy flavour, so it’s really easy to drink every day. I love that it’s a simple way to add extra greens, prebiotic fibre and nutrients to support my overall wellness and digestion.
If you’re looking for a great-tasting greens powder and an energy boost for training, I’d definitely recommend giving these a try. Such a yummy combo! 💚✨”
“I love using your product. I order already like 3 times. I just wish you carry bigger size the sport is small even when I the bigger size. And pant same problem.”
Hi Jacqueline, Thanks for sharing your feedback. We’re sorry that flavors are often out of stock and this has happened multiple times. We’ll pass your note along to the team.
“Hi Team, thanks for the products. I just opened one of my peach oxyshred and the seal is already open even after removing the plastic. The powder inside is solid with the spoon stuck in it. Anyway I can get a refund or another sent out?”
Hi Jessica, Thanks for sharing your feedback. We’re sorry you’re disappointed about Pink Grapefruit OxyShred not being available right now. We’ll pass your note along to the team.
“I have a subscription, and my order should have arrived 1st of July, but thanks for them, today is 14 of July and I still didnt receive my order. I'm without protein for 2 weeks because they didnt send my protein that had a schedule to deliver it, but they didnt do. And this is not the 1st time but the 2nd time this happens, well, when the 3rd happens, I'll cancel my subscription and move on to a new brand that is able to do what they promise.”
Hi Thiago, We’re sorry to hear about the ongoing delivery delays with your subscription. That’s frustrating, and not what we want for our customers. Look out for an email as the support team has reached out to you.
“I have been very loyal for around 2 years and got a lot of gym going friends on this but recently the brand has changed so much in not a good way. There’s hardly any stock available in any of the popular flavours and some of the people i recommended to have now stopped using as they say it’s changed to a TikTok brand aimed mainly at women. I am a woman myself so I don’t mind that, but I can see why they would be put off. I myself have started to buy pre workouts elsewhere as the pride has gone and the flavours on sale are too few of choice and none of the good ones. Gutted and hopefully can return when stock is back.”
We’re sorry to hear about the stock issues and the shift in perception you’ve noticed. We are launching new products soon, so stay tuned! Thank you for being with us for the past two years and for recommending us to your gym friends.
“Timeline
1. Intended purchase
I selected:
1 Ă— Juicy Clear Protein
1 Ă— OxyShred Gummies
4 Ă— Hydreau
Total approximately ÂŁ166.31.
I have screenshots showing this was the basket. (Your screenshots.)
2. App malfunction
After checkout:
the app showed the order had failed
the products remained in my basket
the account page did not immediately show the completed order
This led me to believe the order had not been processed.
3. Duplicate orders created
Instead of one order, three identical orders were generated.
The retailer's own records confirm three orders:
EHPUK369826
EHPUK369827
EHPUK369828
4. Immediate contact
Within minutes I contacted customer support explaining:
I only intended one purchase.
The app appeared to fail.
I requested cancellation immediately.
The retailer refused.
5. Goods received
The duplicate goods arrived.
One order was incomplete:
missing Hydreau
missing Gummies
The retailer offered to replace/refund the missing items but continued refusing to accept return of the unwanted duplicate orders.
6. Continued refusal
Despite being provided with:
screenshots
timeline
evidence of immediate contact
the retailer maintained they would not accept a return because:
"We cannot reproduce the issue."
They also stated they do not accept returns for these circumstances.
Evidence Included
âś” Screenshot showing original basket
âś” Screenshot showing basket remained populated after checkout
âś” Screenshot showing account not immediately showing completed order
âś” Chat logs showing immediate contact
âś” Chat logs requesting cancellation
âś” Chat logs refusing cancellation
âś” Chat logs refusing return
âś” Photo of products received
âś” Evidence of missing items
Online Information
During research I found:
EHPlabs' published policy says cancellation cannot always be guaranteed, implying some cancellations are possible before dispatch. ďż˝
EHPlabs UK
Their published returns policy says they generally do not accept "change of mind" returns, but they do deal with damaged or incorrect orders. My complaint is not that I changed my mind—it is that multiple unintended orders were created following what I believe was an app malfunction. �
EHPlabs UK +1
Public reviews show similar complaints about customers being refused cancellations shortly after ordering and disputes over consumer rights. ďż˝
Trustpilot”
