“I ordered twice during the Black Friday sale and the first order came in 5 days which is amazing given how popular the brand is still waiting on the second order to arrive”
“Postage was very slow and I did contact customer support for update on order and never got a reply also chat bubble on website is gone so where is customer service is none ?”
“Ordered online to be delivered to my Po Box, Ordered went through no issuses.
I get a phone call from the courier delivery company. Sorrywe dont deliver to Po boxes,
What a pain in the backside. Ive had itdelivered to my Po Box before,
If this is the casegoing forward, Thatll be my last order,
In the end I had to pick up from the courier service because they couldnt name a time or even a window of time for the delivery”
Hi David, We’re really sorry for the hassle with the delivery to your PO Box. It’s frustrating when a delivery method you’ve used before isn’t supported this time. Nonetheless, we are pleased you were able to retrieve the order :)
Hi there, We’re really sorry to hear your box arrived opened and without the free samples. That isn’t the experience we want for our customers. The team have reached out to get you sorted. If you have any questions, we're here to help.
Hey, We’re really sorry to hear about the delays and poor communication you’ve experienced. That isn’t the experience we want for our customers. We appreciate you for being a long-time customer of EHPlabs. The previous orders were processed faster, it is during sales periods where dispatch times are delayed. Apologies for the inconvenience.
“I'm not sure why you would ask for a review when the order has dispatched. I have not recieved the order yet, it has only just been dispatched after chasing EHP. I made the order on 16 November with what I thought was a five day turn-around. When this time frame had been missed I asked for a refund and was told it was "processed" so they couldn't refund me. On 1 December I still hadn't heard anything so I insisted on a refund. I got no response this time but miraculously a dispatch notification appeared.”
Hi Kelly-Ann, We’re really sorry to hear about the delay and the lack of communication. That’s not the experience we want for our customers. Black Friday Sale orders estimated dispatch times were up to 14 working days. We understand you received a confirmation email stating the shipping would take 5 working days, which does apply to orders outside of the sale. Apologies for the inconvenience.
Hi there,
Thanks for taking the time to leave a review. We’re sorry to hear about the slow dispatch. Orders during sale periods can take longer, but we’re working to speed things up.
Hey Janelle, Thanks for taking the time to leave a review. Response times usually take 24-48 hours and during Black Friday Sale, may take longer. We can see that your initial email has been less than 48 hours, and our support team has responded to you. If you have any questions, they're there to help.
Hi Prabesg, We’re really sorry to hear you haven’t received your order after a month. Shipments during the Black Friday Sale will take longer than usual, however, we a pleased to see your order has been shipped and the support team have reached out with the tracking information. If you have any questions, we're here to help.
Hi there,
We’re sorry to hear about the inconsistent information and frustration with updating your address. This isn’t the experience we want for you. The support team have been in contact. If you have any questions, don't hesitate to reach out.
“I love the products of EHP labs, however I feel let down by my recent order. I understand with black friday sales, many orders would pile in. However, I placed an order on the 16th of November and have not heard anything about the progress of my order. I recieved an apology email 5 days ago (assumingly sent to many) about the delay and that it would be on the way shortly. Still no email or update about my order, not even a confimation. My link to my order has also now expired so am unable to access the details.”
“I’ve shopped a few times but I’m so over how long it takes for you to ship out anything literally I’m writing this review and not even received my product that I ordered on the 15 November.. contacted CS all I got was I’m so sorry will rush shipment. Only just got notified that been shipped on the first of Dec .. pathetic do better .. will be last time I order .. unhappy customer”
Hi Vaz,
We’re really sorry for the delay and understand how frustrating this has been. Shipments can take longer than usual, especially during peak times. Customers were made aware of the estimated shipping times of Black Friday orders on the website. We are happy to know that you received the order :)
