Hi Jacqueline, Thanks for sharing your feedback. We’re sorry that flavors are often out of stock and this has happened multiple times. We’ll pass your note along to the team.
“I have been very loyal for around 2 years and got a lot of gym going friends on this but recently the brand has changed so much in not a good way. There’s hardly any stock available in any of the popular flavours and some of the people i recommended to have now stopped using as they say it’s changed to a TikTok brand aimed mainly at women. I am a woman myself so I don’t mind that, but I can see why they would be put off. I myself have started to buy pre workouts elsewhere as the pride has gone and the flavours on sale are too few of choice and none of the good ones. Gutted and hopefully can return when stock is back.”
We’re sorry to hear about the stock issues and the shift in perception you’ve noticed. We are launching new products soon, so stay tuned! Thank you for being with us for the past two years and for recommending us to your gym friends.
Hi there, Thanks for sharing your experience. We’re sorry that getting in contact with the team has been extremely difficult. We have escalated with the team and they will be in contact as soon as possible
“Always some sort of issues with shipping that takes weeks to sort out. This time ordered a few days before the sale so let's see if it gets shipped on time. They also stopped selling Beyond and there is no replacement”
Thanks for sharing your experience. We understand shipping can be frustrating, and we’re sorry for the delays you’ve encountered. Regarding Beyond, we’re aware it’s not available and understand you’re looking for a replacement option. If you’d like help exploring alternatives or checking current stock, please reach out to our support team.
“Usually get what I ordered, but not this time.
I was missing the stainless steel drink bottle that came with the bundle of 2 Oxy Whey protein powder .”
“I emailed multiple times as my order had not been shipped and it has been a month since ordering and I just wanted an update and no one emailed back after about 4 emails so I’m quite disappointed as this brand is usually my favourite.”
Hi Taleea, We’re really sorry for the delay and that you didn’t receive a response. This isn’t the service we aim for. The tracking is showing your package was delivered today. If you have any questions, don't hesitate to reach out.
Hi Daniel, We’re really sorry about the cancellation issue and that it was dispatched after you changed your mind. Please note that orders are processed quickly in our system. If you would like to return your order, please reach out for assistance.
“This review is related to EHPlabs' shipping partners. They went from using a terrible shipping company (OnTrac), to an even worse shipping company (uniuni), who only communicates through AI agents. I cannot shop with a merchant who uses unreliable and poor shipping companies. It's taking over a week for an item to move within the same county and there is no update as to when I'll receive my item. I purchased from this website in particular because of the estimated delivery window, but that was false. If you're going to charge for shipping, please use a reputable shipper.”
Hi there, We’re really sorry about the shipping experience and the lack of updates. This isn’t the level of service we aim for. Please share your order number or send us a DM so we can check with the courier and get this resolved as soon as possible.
“I’ve loved the ehp sales in the past but have found this sale was lacking.
You advertised $2 can which I have previously brought, there were no $2 can until at least a week after the sale started(dare I say after a lot of complaints) and then you had limited flavors.
I really hope the next time you have your sales and advertise $2 can that you actually have $2 cans in all the flavors not just the ones that don’t sell.”
“Ordered online to be delivered to my Po Box, Ordered went through no issuses.
I get a phone call from the courier delivery company. Sorrywe dont deliver to Po boxes,
What a pain in the backside. Ive had itdelivered to my Po Box before,
If this is the casegoing forward, Thatll be my last order,
In the end I had to pick up from the courier service because they couldnt name a time or even a window of time for the delivery”
Hi David, We’re really sorry for the hassle with the delivery to your PO Box. It’s frustrating when a delivery method you’ve used before isn’t supported this time. Nonetheless, we are pleased you were able to retrieve the order :)
Hi there,
Thanks for taking the time to leave a review. We’re sorry to hear about the slow dispatch. Orders during sale periods can take longer, but we’re working to speed things up.
“I love the products of EHP labs, however I feel let down by my recent order. I understand with black friday sales, many orders would pile in. However, I placed an order on the 16th of November and have not heard anything about the progress of my order. I recieved an apology email 5 days ago (assumingly sent to many) about the delay and that it would be on the way shortly. Still no email or update about my order, not even a confimation. My link to my order has also now expired so am unable to access the details.”
Hi Michael, Sorry to hear you’ve had ongoing issues since starting your subscription. This isn’t the experience we want for you. The support team have been in touch to resolve this issue for you. If you have any questions, don't hesitate to reach out.
