“Usually get what I ordered, but not this time.
I was missing the stainless steel drink bottle that came with the bundle of 2 Oxy Whey protein powder .”
“I emailed multiple times as my order had not been shipped and it has been a month since ordering and I just wanted an update and no one emailed back after about 4 emails so I’m quite disappointed as this brand is usually my favourite.”
Hi Taleea, We’re really sorry for the delay and that you didn’t receive a response. This isn’t the service we aim for. The tracking is showing your package was delivered today. If you have any questions, don't hesitate to reach out.
Hi Daniel, We’re really sorry about the cancellation issue and that it was dispatched after you changed your mind. Please note that orders are processed quickly in our system. If you would like to return your order, please reach out for assistance.
“This review is related to EHPlabs' shipping partners. They went from using a terrible shipping company (OnTrac), to an even worse shipping company (uniuni), who only communicates through AI agents. I cannot shop with a merchant who uses unreliable and poor shipping companies. It's taking over a week for an item to move within the same county and there is no update as to when I'll receive my item. I purchased from this website in particular because of the estimated delivery window, but that was false. If you're going to charge for shipping, please use a reputable shipper.”
Hi there, We’re really sorry about the shipping experience and the lack of updates. This isn’t the level of service we aim for. Please share your order number or send us a DM so we can check with the courier and get this resolved as soon as possible.
“I’ve loved the ehp sales in the past but have found this sale was lacking.
You advertised $2 can which I have previously brought, there were no $2 can until at least a week after the sale started(dare I say after a lot of complaints) and then you had limited flavors.
I really hope the next time you have your sales and advertise $2 can that you actually have $2 cans in all the flavors not just the ones that don’t sell.”
“Ordered online to be delivered to my Po Box, Ordered went through no issuses.
I get a phone call from the courier delivery company. Sorrywe dont deliver to Po boxes,
What a pain in the backside. Ive had itdelivered to my Po Box before,
If this is the casegoing forward, Thatll be my last order,
In the end I had to pick up from the courier service because they couldnt name a time or even a window of time for the delivery”
Hi David, We’re really sorry for the hassle with the delivery to your PO Box. It’s frustrating when a delivery method you’ve used before isn’t supported this time. Nonetheless, we are pleased you were able to retrieve the order :)
Hi there,
Thanks for taking the time to leave a review. We’re sorry to hear about the slow dispatch. Orders during sale periods can take longer, but we’re working to speed things up.
“I love the products of EHP labs, however I feel let down by my recent order. I understand with black friday sales, many orders would pile in. However, I placed an order on the 16th of November and have not heard anything about the progress of my order. I recieved an apology email 5 days ago (assumingly sent to many) about the delay and that it would be on the way shortly. Still no email or update about my order, not even a confimation. My link to my order has also now expired so am unable to access the details.”
Hi Michael, Sorry to hear you’ve had ongoing issues since starting your subscription. This isn’t the experience we want for you. The support team have been in touch to resolve this issue for you. If you have any questions, don't hesitate to reach out.
Hi Gary, Thanks for taking the time to write a review. We appreciate your patience during a busy Black Friday Sale. We are pleased to see that your order has been delivered. If you have any questions, don't hesitate to reach out to the support team.
“I ordered to my old address which is my fault, i acknowledge ledge that. Upon noticing within minutes I contacted and advised of this mistake. I was told this was not something that could be changed (despite what the website help section says) and that I would need to contact auspost. When I contact auspost I was advised that only the merchant could change the address. Extremely frustrating.”
Hi Sally, We’re really sorry to hear about the frustration with the address issue. I understand how upsetting it is when changes aren’t possible after submission. There is a limited window to make changes on our side however, if you were not able to get the package rerouted with the courier, please share your order number and any tracking details so we can arrange a reshipment.
“The supplements are fantastic, but I wasn’t a fan of how the order was handled. I attempted to use a code for a creator I wanted to support (code CHARLEY) for 10% off. I received my 10% off, however the creator never got the credit for it. Instead, the code applied on the order receipt said ‘EHP10’.
I’d like to see the creator get proper recognition as I wouldn’t have known about or bought these supplements if not for her.”
“I wanted to but tonight but couldn’t get raspberry refresh as my choice. Price good and I wanted to take advantage of the special.
It was disappointing”
Hi Aviva, we sincerely apologize for the disappointment you experienced with your recent order. We understand how frustrating it can be when an item you’re eager to try is unavailable, especially when you want to take advantage of a special offer. Your feedback is important to us, and we’ll be working to improve our inventory communication. If there's anything else we can assist you with, please don’t hesitate to reach out!
“Purchased a combo pack. Didn't hear any follow up correspondence from the order being confirmed for a week. Emailed asking what the situation was only to be told that one of the flavour of cases I'd selected was sold out and I needed to choose another one prior to shipping. That's fine. But why am I the customer the one responsible for chasing up the status of an order when the company has run out of stock? Poor.”
Hi there, thank you for your feedback! We're sorry to hear about the delays and the communication issues regarding your order. We understand how frustrating it can be when stock levels aren't properly reflected. Your comments are extremely helpful as we work to enhance our customer experience. If you have any further concerns, please don’t hesitate to reach out to us.
