“Purchased a combo pack. Didn't hear any follow up correspondence from the order being confirmed for a week. Emailed asking what the situation was only to be told that one of the flavour of cases I'd selected was sold out and I needed to choose another one prior to shipping. That's fine. But why am I the customer the one responsible for chasing up the status of an order when the company has run out of stock? Poor.”
Hi there, thank you for your feedback! We're sorry to hear about the delays and the communication issues regarding your order. We understand how frustrating it can be when stock levels aren't properly reflected. Your comments are extremely helpful as we work to enhance our customer experience. If you have any further concerns, please don’t hesitate to reach out to us.
Hi there, thank you for taking the time to share your experience! We're thrilled to hear that you love our products, but we're truly sorry to hear about the delays in delivery. We understand how frustrating this can be and appreciate your patience. Your feedback is invaluable to us as we work to improve our service. If you have any further questions, please don’t hesitate to reach out.
Hi Alex, thanks for sharing your thoughts with us! We’re really sorry to hear that the email about your order change didn’t reach you. Your feedback is important, and we’d love to help resolve any issues. Please don’t hesitate to get in touch for further assistance!
