“My order took an entire month to arrive due to damage to the cans as it was held at post office from the damages. I then had to email twice just to get a resolution for the damaged items. To make matters worse, a replacement order was shipped without first consulting me or considering which solution I would have preferred with a refund as i didn't want to wait longer for the order. The entire experience was frustrating and disappointing, with poor communication and a lack of customer consideration throughout. Unfortunately, I am very dissatisfied with the service and how the situation was handled.”
Hi there, Sorry to hear about the delays, damage, and the way the replacement was handled. We appreciate your feedback and will make improvements moving forward
“I ordered protein powder, creatine and pre-workout but the pre-workout I got seemed damaged, with dark bits and pieces and it was due to expire by the end of the month so I’d only be able to use it for 2 weeks before having to buy a new one. Which is not worth the money at all. The creatine also expires very soon the next month and the only product that I’ll actually get my moneys worth on is the protein powder which will last me till the end of the year (best before 2027) but I only get 15 servings out of it. Do not recommend buying from here at all. This is really discouraging to see at the start of my fitness journey but will make me more critical of the products I use next time.”
Hi there, Sorry to hear about the damaged and near-expiry items you received. Please reach out to our support team with your order details and any photos you have, so we can look into this.
“In my subscription they added a free electric shaker and it was in my cart from so many weeks so if they add it in my cart they should provide it to me rather than when shipping telling me out of stock! Thats not how you keep your customers if you give false promises!”
“I have been buying ehp labs products from quite sometime now and they are great and works well for me. However, this time I received oxyshred with sticky powder near the cap which raised doubts on the quality check. I couldn't see any physical damage though but don't know if the product is of standard quality now.”
Hi, Thanks for your review. The tracking of your order shows that the package has been delivered. If you have any questions or queries, don't hesitate to email our support team.
Hi Jacqueline, Thanks for sharing your feedback. We’re sorry that flavors are often out of stock and this has happened multiple times. We’ll pass your note along to the team.
“I have been very loyal for around 2 years and got a lot of gym going friends on this but recently the brand has changed so much in not a good way. There’s hardly any stock available in any of the popular flavours and some of the people i recommended to have now stopped using as they say it’s changed to a TikTok brand aimed mainly at women. I am a woman myself so I don’t mind that, but I can see why they would be put off. I myself have started to buy pre workouts elsewhere as the pride has gone and the flavours on sale are too few of choice and none of the good ones. Gutted and hopefully can return when stock is back.”
We’re sorry to hear about the stock issues and the shift in perception you’ve noticed. We are launching new products soon, so stay tuned! Thank you for being with us for the past two years and for recommending us to your gym friends.
Hi there, Thanks for sharing your experience. We’re sorry that getting in contact with the team has been extremely difficult. We have escalated with the team and they will be in contact as soon as possible
“Always some sort of issues with shipping that takes weeks to sort out. This time ordered a few days before the sale so let's see if it gets shipped on time. They also stopped selling Beyond and there is no replacement”
Thanks for sharing your experience. We understand shipping can be frustrating, and we’re sorry for the delays you’ve encountered. Regarding Beyond, we’re aware it’s not available and understand you’re looking for a replacement option. If you’d like help exploring alternatives or checking current stock, please reach out to our support team.
“Usually get what I ordered, but not this time.
I was missing the stainless steel drink bottle that came with the bundle of 2 Oxy Whey protein powder .”
“I emailed multiple times as my order had not been shipped and it has been a month since ordering and I just wanted an update and no one emailed back after about 4 emails so I’m quite disappointed as this brand is usually my favourite.”
Hi Taleea, We’re really sorry for the delay and that you didn’t receive a response. This isn’t the service we aim for. The tracking is showing your package was delivered today. If you have any questions, don't hesitate to reach out.
Hi Daniel, We’re really sorry about the cancellation issue and that it was dispatched after you changed your mind. Please note that orders are processed quickly in our system. If you would like to return your order, please reach out for assistance.
“This review is related to EHPlabs' shipping partners. They went from using a terrible shipping company (OnTrac), to an even worse shipping company (uniuni), who only communicates through AI agents. I cannot shop with a merchant who uses unreliable and poor shipping companies. It's taking over a week for an item to move within the same county and there is no update as to when I'll receive my item. I purchased from this website in particular because of the estimated delivery window, but that was false. If you're going to charge for shipping, please use a reputable shipper.”
Hi there, We’re really sorry about the shipping experience and the lack of updates. This isn’t the level of service we aim for. Please share your order number or send us a DM so we can check with the courier and get this resolved as soon as possible.
“I’ve loved the ehp sales in the past but have found this sale was lacking.
You advertised $2 can which I have previously brought, there were no $2 can until at least a week after the sale started(dare I say after a lot of complaints) and then you had limited flavors.
I really hope the next time you have your sales and advertise $2 can that you actually have $2 cans in all the flavors not just the ones that don’t sell.”
