Hi Gary, Thanks for taking the time to write a review. We appreciate your patience during a busy Black Friday Sale. We are pleased to see that your order has been delivered. If you have any questions, don't hesitate to reach out to the support team.
“I ordered to my old address which is my fault, i acknowledge ledge that. Upon noticing within minutes I contacted and advised of this mistake. I was told this was not something that could be changed (despite what the website help section says) and that I would need to contact auspost. When I contact auspost I was advised that only the merchant could change the address. Extremely frustrating.”
Hi Sally, We’re really sorry to hear about the frustration with the address issue. I understand how upsetting it is when changes aren’t possible after submission. There is a limited window to make changes on our side however, if you were not able to get the package rerouted with the courier, please share your order number and any tracking details so we can arrange a reshipment.
“The supplements are fantastic, but I wasn’t a fan of how the order was handled. I attempted to use a code for a creator I wanted to support (code CHARLEY) for 10% off. I received my 10% off, however the creator never got the credit for it. Instead, the code applied on the order receipt said ‘EHP10’.
I’d like to see the creator get proper recognition as I wouldn’t have known about or bought these supplements if not for her.”
“I wanted to but tonight but couldn’t get raspberry refresh as my choice. Price good and I wanted to take advantage of the special.
It was disappointing”
Hi Aviva, we sincerely apologize for the disappointment you experienced with your recent order. We understand how frustrating it can be when an item you’re eager to try is unavailable, especially when you want to take advantage of a special offer. Your feedback is important to us, and we’ll be working to improve our inventory communication. If there's anything else we can assist you with, please don’t hesitate to reach out!
“Purchased a combo pack. Didn't hear any follow up correspondence from the order being confirmed for a week. Emailed asking what the situation was only to be told that one of the flavour of cases I'd selected was sold out and I needed to choose another one prior to shipping. That's fine. But why am I the customer the one responsible for chasing up the status of an order when the company has run out of stock? Poor.”
Hi there, thank you for your feedback! We're sorry to hear about the delays and the communication issues regarding your order. We understand how frustrating it can be when stock levels aren't properly reflected. Your comments are extremely helpful as we work to enhance our customer experience. If you have any further concerns, please don’t hesitate to reach out to us.
Hi there, thank you for taking the time to share your experience! We're thrilled to hear that you love our products, but we're truly sorry to hear about the delays in delivery. We understand how frustrating this can be and appreciate your patience. Your feedback is invaluable to us as we work to improve our service. If you have any further questions, please don’t hesitate to reach out.
Hi Alex, thanks for sharing your thoughts with us! We’re really sorry to hear that the email about your order change didn’t reach you. Your feedback is important, and we’d love to help resolve any issues. Please don’t hesitate to get in touch for further assistance!
