“Delivery was not left on premise , customer should have the right to have their purchases left unattended, I don’t have a car and you expect me to walk and carry 3 boxes that are heavy and walk 2 blocks to my property. It’s absolutely ridiculous, please refund me my order and pick up your items from the post office. I will no longer be ordering from you . COLES supermarket offer the same products and can deliver straight to my granny flat at the back of the property u attended , it’s a shame that your loosing the sale.”
Hi Omar,
We’re sorry the delivery experience was not as expected. We understand carrying heavy boxes and not having them left unattended is frustrating. Please contact our support team so we can look into your order and options.
Hi Ellie,
Thanks for sharing your experience. Your order was delivered in 6 working days and the confirmation email was sent directly after purchase. Please check your junk mail in case messages are being filtered there. If you have any questions, don't hesitate to reach out.
Hi Salma,
Sorry to hear you haven’t received your package. A member of our support team has reached out to get this resolved. If you have any questions, don't hesitate to reach out.
“Apple accidentally auto filled my wrong address numbers and I tried to get my order canceled before they shipped it out and they wouldn’t even do that now the courier that they told me to contact in regards to that is not even responding the package got delivered to my neighbors house and they suggested that I knock on the door to get the package back. Obviously, the neighbor didn’t respond so now it’s extra drama I have to deal with and I never got my package. I spent over $100.”
Hi Precious,
Sorry to hear about the trouble with your order and the confusion with cancellation and the courier. I know how frustrating that is. We have flagged this with our team and they have reached out to you now to get it resolved :)
“There must have been a glitch when I ordered and I didn’t see it until I was able to logon during my lunch break. The rep on chat pretty much said we can’t refund you, you did it on purpose and no one will call or email me back after I asked to speak to a supervisor. I will make sure to let EVERYONE know how horrible the customer service is at the gym and post it for everyone to see and not order again. Absolutely disgusting!”
Hi Angie,
Sorry to hear of your inconvenience. A supervisor has been in touch with you. If you have any questions, don't hesitate to get back to us.
Team EHP
Hi Thaliyah, We’re really sorry you haven’t received your goods yet. Please share your order number or DM us so we can check with the courier and get this sorted as soon as possible.
“Sooooooo disappointed with EHPlabs. I’ve been a loyal customer to EHPlabs for many years but I don’t think I will be buying from their website ever ever ever again. Very poor customer service.”
“Absolutely terrible I ordered a protein bucket and it never even arrived and now I can’t even get in touch with anyone. I’ve payed and it’s still not arrived”
“Did not tell me it would take 10 business days to dispatch untill after I purchased! The courier is yet to receive the package but they blame to courier for the slow shipping . It’s hasn’t even been picked up by them . Worst online shopping Ive experience. Will not be back . Let me know when it leaves your warehouse . Hopefully I get it by Xmas . What a joke”
“Postage was very slow and I did contact customer support for update on order and never got a reply also chat bubble on website is gone so where is customer service is none ?”
Hi there, We’re really sorry to hear your box arrived opened and without the free samples. That isn’t the experience we want for our customers. The team have reached out to get you sorted. If you have any questions, we're here to help.
Hey, We’re really sorry to hear about the delays and poor communication you’ve experienced. That isn’t the experience we want for our customers. We appreciate you for being a long-time customer of EHPlabs. The previous orders were processed faster, it is during sales periods where dispatch times are delayed. Apologies for the inconvenience.
“I'm not sure why you would ask for a review when the order has dispatched. I have not recieved the order yet, it has only just been dispatched after chasing EHP. I made the order on 16 November with what I thought was a five day turn-around. When this time frame had been missed I asked for a refund and was told it was "processed" so they couldn't refund me. On 1 December I still hadn't heard anything so I insisted on a refund. I got no response this time but miraculously a dispatch notification appeared.”
Hi Kelly-Ann, We’re really sorry to hear about the delay and the lack of communication. That’s not the experience we want for our customers. Black Friday Sale orders estimated dispatch times were up to 14 working days. We understand you received a confirmation email stating the shipping would take 5 working days, which does apply to orders outside of the sale. Apologies for the inconvenience.
Hey Janelle, Thanks for taking the time to leave a review. Response times usually take 24-48 hours and during Black Friday Sale, may take longer. We can see that your initial email has been less than 48 hours, and our support team has responded to you. If you have any questions, they're there to help.
