“There must have been a glitch when I ordered and I didn’t see it until I was able to logon during my lunch break. The rep on chat pretty much said we can’t refund you, you did it on purpose and no one will call or email me back after I asked to speak to a supervisor. I will make sure to let EVERYONE know how horrible the customer service is at the gym and post it for everyone to see and not order again. Absolutely disgusting!”
Hi Angie,
Sorry to hear of your inconvenience. A supervisor has been in touch with you. If you have any questions, don't hesitate to get back to us.
Team EHP
Hi Thaliyah, We’re really sorry you haven’t received your goods yet. Please share your order number or DM us so we can check with the courier and get this sorted as soon as possible.
“Sooooooo disappointed with EHPlabs. I’ve been a loyal customer to EHPlabs for many years but I don’t think I will be buying from their website ever ever ever again. Very poor customer service.”
“Absolutely terrible I ordered a protein bucket and it never even arrived and now I can’t even get in touch with anyone. I’ve payed and it’s still not arrived”
“Did not tell me it would take 10 business days to dispatch untill after I purchased! The courier is yet to receive the package but they blame to courier for the slow shipping . It’s hasn’t even been picked up by them . Worst online shopping Ive experience. Will not be back . Let me know when it leaves your warehouse . Hopefully I get it by Xmas . What a joke”
“Postage was very slow and I did contact customer support for update on order and never got a reply also chat bubble on website is gone so where is customer service is none ?”
Hi there, We’re really sorry to hear your box arrived opened and without the free samples. That isn’t the experience we want for our customers. The team have reached out to get you sorted. If you have any questions, we're here to help.
Hey, We’re really sorry to hear about the delays and poor communication you’ve experienced. That isn’t the experience we want for our customers. We appreciate you for being a long-time customer of EHPlabs. The previous orders were processed faster, it is during sales periods where dispatch times are delayed. Apologies for the inconvenience.
“I'm not sure why you would ask for a review when the order has dispatched. I have not recieved the order yet, it has only just been dispatched after chasing EHP. I made the order on 16 November with what I thought was a five day turn-around. When this time frame had been missed I asked for a refund and was told it was "processed" so they couldn't refund me. On 1 December I still hadn't heard anything so I insisted on a refund. I got no response this time but miraculously a dispatch notification appeared.”
Hi Kelly-Ann, We’re really sorry to hear about the delay and the lack of communication. That’s not the experience we want for our customers. Black Friday Sale orders estimated dispatch times were up to 14 working days. We understand you received a confirmation email stating the shipping would take 5 working days, which does apply to orders outside of the sale. Apologies for the inconvenience.
Hey Janelle, Thanks for taking the time to leave a review. Response times usually take 24-48 hours and during Black Friday Sale, may take longer. We can see that your initial email has been less than 48 hours, and our support team has responded to you. If you have any questions, they're there to help.
Hi Prabesg, We’re really sorry to hear you haven’t received your order after a month. Shipments during the Black Friday Sale will take longer than usual, however, we a pleased to see your order has been shipped and the support team have reached out with the tracking information. If you have any questions, we're here to help.
Hi there,
We’re sorry to hear about the inconsistent information and frustration with updating your address. This isn’t the experience we want for you. The support team have been in contact. If you have any questions, don't hesitate to reach out.
“I’ve shopped a few times but I’m so over how long it takes for you to ship out anything literally I’m writing this review and not even received my product that I ordered on the 15 November.. contacted CS all I got was I’m so sorry will rush shipment. Only just got notified that been shipped on the first of Dec .. pathetic do better .. will be last time I order .. unhappy customer”
Hi Vaz,
We’re really sorry for the delay and understand how frustrating this has been. Shipments can take longer than usual, especially during peak times. Customers were made aware of the estimated shipping times of Black Friday orders on the website. We are happy to know that you received the order :)
“I ordered 11/11/25
I still haven’t received it .
Email from you to confirm my order ,
Then finally another email to say there are delays
I have had to buy other stock else where .
Not happy with your service at all .
Looking into finding another company to buy from !!!
Still haven’t received my products”
Hi Jennifer, We’re really sorry for the delays and the trouble you’ve experienced. We understand you’ve been waiting a while. Shipment times for Black Friday orders will take longer than normal, however, your order has been shipped and the tracking information has been sent to your email. If you have any questions, we’re here to help and want to make this right.
“Ordered a few tubs of oxyshred. They arrived 1/12/25 and the best before date on one of the tubs is 01/01/2026. Literally one month… to use something that is 60 servings. Extremely disappointing”
