“Within 10 mins of placing the order I tried to cancel as i had forgotton to apply my discount code. I emailed and used the live chat service. I had no response from the chat service at all and an email 24 hours later once the order had been dispatched”
“You’ve discontinued Isopept whey, pride pre workout and I couldn’t get any bcaa’s either. Ive just had to make an order to use my points as I am no longer going to be buying from you”
“Order took forever to come. It was cancelled twice. The third time they put the order in it came within 3 days. Do better with your back end on receiving and shipping orders.”
“I’ve tried just about everything from EHPlabs. OxyShred, their pre-workouts, protein powders, energy drinks, and most recently their new 30g protein muscle drink.
And honestly, I’ve been disappointed every single time.
EHPlabs products are marketed everywhere in Australia, but have you actually stopped to read the ingredients on the back?
Their new protein drink doesn’t even contain real milk. For something marketed as a muscle protein drink, I expected better.
In my opinion, there are far better alternatives out there.
My recommendations:
* Ready-to-drink protein: Rokeby
* Protein powder: Syntha-6 by BSN
* Non-stim pre-workout: Grind by Primabolics
EHPlabs has incredible marketing, influencer partnerships and distribution. But great marketing doesn’t automatically mean great products.
Stop buying products just because an influencer promotes them. Start reading ingredient labels and understanding what you’re putting into your body.
Marketing doesn’t equal quality.
After trying so many of their products, EHPlabs won’t be getting any more of my money.”
Hi there, Sorry to hear you’ve been disappointed with EHPlabs products and that the protein drink didn’t meet expectations, especially regarding ingredients. If you’d like to discuss your experience in detail, please reach out to our support team with the products you’ve tried and where you purchased them.
“I ordered this on Friday. It is still not even prepared to ship. Its tiny packets. Whats the hold up? Very frustrating to spend money on something and 4 days later still have no shipment information. Probably won't order again just for this reason.”
“Did not order , took money out of my account. Tried to cancel after I got the email. Wrote to them 6 or 7 times. Stil nothing. Monday I am going to the bank. Still never received my product. No refund ,I am filing agrevence with you.”
Hi Susan, Sorry to hear about the trouble with charges and the difficulty cancelling. The support team have been in touch, please check your junk/spam folder in case messages are going there. We look forward to hearing from you.
“i bought a bundel from you just went to suplament mart and they sell your product cheaper than you sold it to me wtf think you need to fix your pricing it should be cheaper not more exoensive buying from the makers website and then i had to pay postage on top”
Hi there, sorry to hear you had a frustrating experience with pricing and postage. If you’d like us to take a look at your details, please contact our support team so we can review it.
“Terrible experience, emailed customer support minutes after placing an order asking to swap a flavour of the ordered product and couldn’t have been more unhelpful.”
Hi Greg, Sorry to hear you didn’t have a helpful experience with our support after placing your order. If you’d like to share more details, please reach out to our support team so we can take a look.
Hi Katie, Sorry to hear about the confusion regarding our advertisement. If you’d like to share a bit more detail about what happened, please reach out to our support team so we can take a look.
Hi Arianny, Sorry to hear the Cali Cola flavor wasn’t to your taste. If you’d like to share a bit more about what you didn’t like, please reach out to the support team
Hi Roger, Thanks for your review. The tracking shows your package was delivered 12th September.
If you have any questions, please contact our support team so we can look into it.
“Very disappointing customer service. My package has had no tracking movement since August 15, yet I was simply told to wait another week and contact the courier myself. I shouldn’t have to chase down the courier when I’m contacting the merchant for help with an order they shipped. I expected the company to investigate the issue and provide a solution rather than asking me to wait even longer. Very frustrating experience.”
Hi Lorena,
We’re sorry to hear about the poor service and the tracking issue. We are pleased to see the team have resolved this issue and arranged a new order.
Hi Kerri, We’re sorry to hear about the order errors and that you didn’t feel supported. That’s not what we want for customers. If you’d like, please contact our support team so we can take a look.
“I have a subscription, and my order should have arrived 1st of July, but thanks for them, today is 14 of July and I still didnt receive my order. I'm without protein for 2 weeks because they didnt send my protein that had a schedule to deliver it, but they didnt do. And this is not the 1st time but the 2nd time this happens, well, when the 3rd happens, I'll cancel my subscription and move on to a new brand that is able to do what they promise.”
Hi Thiago, We’re sorry to hear about the ongoing delivery delays with your subscription. That’s frustrating, and not what we want for our customers. Look out for an email as the support team has reached out to you.
