“Received my order… had to put my hydration sachets in the bin as they were hard and clumpy and couldn’t use them . Sent multiple emails about the issue and have had no reply”
Hi there, we’re really sorry to hear your hydration sachets arrived hard and clumpy and that you haven’t gotten a reply yet. That’s not the experience we want for you. We are pleased to see that the support team have been in touch with you to resolve this issue. If you have any questions, don't hesitate to reach out.
“Absolutely disgusting and upset with my experience. I needed assistance with an order, where the wrong address was andded. and I was practically refused help or not even offered a solution. Was my first time ordering with you guys and I will definitely not be coming back.”
Hi Anastasia, We’re really sorry to hear about the issues with your order and the trouble with the address. This isn’t the experience we want for you. To clarify, our support team specified that your order was already handed over to the courier by the time we received your message and was unable to change the order at that stage. I can see the package has been delivered, feel free to message the team back to arrange a return.
Hi there, we're really sorry to hear that your order took longer than expected to arrive. We understand how frustrating delays can be, especially when you're excited to receive your items. Your feedback is valued, and we will work on improving our shipping processes. If there's anything else we can assist you with, please don’t hesitate to reach out!
“Over 12 days to get a order RIGHT
VERY DISAPPOINTED.
Communication was very poor. Items were out of stock but I wasn’t informed got in contact twice to hear the same answer which didn’t solve anything. Finally Juan got in contact and resolved it.
Thanks Juan I really appreciate it”
Hi Joseph, thank you for sharing your experience with us. We sincerely apologise for the delays and the poor communication you faced regarding your order. It's understandably frustrating to wait without clear updates. We're glad to hear that our member of staff was ultimately able to assist you, and we appreciate your patience throughout this process. Your feedback is crucial for us to improve our services moving forward. If you need anything else, please feel free to reach out!
Hi Matthew, thank you for your feedback! We sincerely apologize for the long wait and the lack of communication regarding your order. We completely understand how frustrating it can be to have to reach out multiple times for updates. We appreciate your patience and are actively working on improving our systems to prevent this from happening in the future. If there's anything else we can assist you with, please let us know!
“I placed an order online on the 1st of October. It took numerous emails from me to get a reply about where my order was, only to find out that half of it was out of stock. I had to follow up multiple times myself, and after all that, I was only offered a $20 voucher for the inconvenience.
I would have expected a company like this to have systems in place to prevent situations like this. If an item is out of stock, customers should be notified straight away and offered an alternative — not left waiting 17 days and having to chase it up themselves.
Overall, it was a pretty disappointing experience.”
Hi Nicholas, thank you for your feedback! We're truly sorry to hear about the delays and the lack of communication regarding your order. We completely understand how disappointing this experience has been for you. Your comments are invaluable as we work on improving our systems to better inform our customers and streamline the ordering process. We appreciate your patience and are here to help if you have any further concerns.
“Flavour was awful to the point I won’t drink it. Emailed support and was told to try another flavour as everyone’s tastebuds are different. Disappointed and will obviously not reorder”
Hi Dan, We’re really sorry to hear that the flavor didn’t meet your expectations. We appreciate your feedback and understand that tastes can vary so much. If you'd be open to trying a different flavor in the future, we’d love to help find something you enjoy more.
“Bad experience with the blessed protein powders, first I ordered the 3 for $79 deal and then once arrived the expiry dates were for within less than 3 weeks on one tub and a month on the others which definitely is not a good amount of time which felt like a waste of money. Secondly once I had tried the flavours it is very gritty and doesn’t mix well in a smoothie, milk or water very weird texture not smooth at all and very hard to consume. Overall very unhappy with my experience!!”
