“Ordered on Black Friday and had to wait 12 days before it shipped out. Product has been very good in the past but waiting this long for the product even at cheaper price makes me question if it's worth the buy.”
Thanks for sharing your experience. We’re glad you found the Black Friday deal, but sorry to hear the shipping was slower than expected. We know timely delivery matters, especially during busy sales, and we appreciate your patience.
“I ordered to my old address which is my fault, i acknowledge ledge that. Upon noticing within minutes I contacted and advised of this mistake. I was told this was not something that could be changed (despite what the website help section says) and that I would need to contact auspost. When I contact auspost I was advised that only the merchant could change the address. Extremely frustrating.”
Hi Sally, We’re really sorry to hear about the frustration with the address issue. I understand how upsetting it is when changes aren’t possible after submission. There is a limited window to make changes on our side however, if you were not able to get the package rerouted with the courier, please share your order number and any tracking details so we can arrange a reshipment.
“Ehplabs products probably have the best protein powders ever. There flavour are amazing & I hope to continue using their products as long I can. If I ever had a chance to work with any supplement brand it would be EHPLabs”
“Received my order… had to put my hydration sachets in the bin as they were hard and clumpy and couldn’t use them . Sent multiple emails about the issue and have had no reply”
Hi there, we’re really sorry to hear your hydration sachets arrived hard and clumpy and that you haven’t gotten a reply yet. That’s not the experience we want for you. We are pleased to see that the support team have been in touch with you to resolve this issue. If you have any questions, don't hesitate to reach out.
“Great products whilst the shipping had to be split into two days due to the packages went to the wrong sorting facility however great products and will buy again”
“Absolutely disgusting and upset with my experience. I needed assistance with an order, where the wrong address was andded. and I was practically refused help or not even offered a solution. Was my first time ordering with you guys and I will definitely not be coming back.”
Hi Anastasia, We’re really sorry to hear about the issues with your order and the trouble with the address. This isn’t the experience we want for you. To clarify, our support team specified that your order was already handed over to the courier by the time we received your message and was unable to change the order at that stage. I can see the package has been delivered, feel free to message the team back to arrange a return.
“The supplements are fantastic, but I wasn’t a fan of how the order was handled. I attempted to use a code for a creator I wanted to support (code CHARLEY) for 10% off. I received my 10% off, however the creator never got the credit for it. Instead, the code applied on the order receipt said ‘EHP10’.
I’d like to see the creator get proper recognition as I wouldn’t have known about or bought these supplements if not for her.”
Hi there, we're really sorry to hear that your order took longer than expected to arrive. We understand how frustrating delays can be, especially when you're excited to receive your items. Your feedback is valued, and we will work on improving our shipping processes. If there's anything else we can assist you with, please don’t hesitate to reach out!
