“I ordered 11/11/25
I still haven’t received it .
Email from you to confirm my order ,
Then finally another email to say there are delays
I have had to buy other stock else where .
Not happy with your service at all .
Looking into finding another company to buy from !!!
Still haven’t received my products”
Hi Jennifer, We’re really sorry for the delays and the trouble you’ve experienced. We understand you’ve been waiting a while. Shipment times for Black Friday orders will take longer than normal, however, your order has been shipped and the tracking information has been sent to your email. If you have any questions, we’re here to help and want to make this right.
“Ordered a few tubs of oxyshred. They arrived 1/12/25 and the best before date on one of the tubs is 01/01/2026. Literally one month… to use something that is 60 servings. Extremely disappointing”
“Horrific service. Over two weeks and my order isn't dispatched. Customer service unhelpful. Provided two different (contradictory) order statuses. Was told my issue would be escalated and a manager would contact me, however 4 days later and no contact. No response via email. Would not order from here. Exceptionally poor experience.”
Hi Rhett,
We’re really sorry to hear about the delays and the lack of response you’ve experienced. We have a high volume of tickets where response times are delayed. With that said, we are pleased the team have been in contact with you to resolve the issue :)
Hi Michael, Sorry to hear you’ve had ongoing issues since starting your subscription. This isn’t the experience we want for you. The support team have been in touch to resolve this issue for you. If you have any questions, don't hesitate to reach out.
“Ordered 2 separate order within space of few minutes one of orders I could track other order had no information what so ever reached out and advised them of this were shocked to why and advised fault on their end also received 2 less products I had ordered still hasn’t been rectified as of yet.
Also stated will get a confirmation email within 5 days of my order and didn’t & I had to chase them up on what’s happening”
Hi Drilon, Apologies for the confusion and the issues with your orders. That isn’t the experience we want for you. We are pleased that the support team have been in touch to resolve the issue. If you have any questions, don't hesitate to reach out.
Hi there, We appreciate your patience during a busy Black Friday Sale. We are pleased to see your order has been delivered. If you have any questions, don't hesitate to reach out to the support team.
“My ordering experience was absolutely appalling! From no response to my emails chasing my delivery to having my order repeatedly cancelled and reordered… pushing my delivery back even further! It took a month for someone to actually look into the problem and refer me to a specialist team. After a MONTH of still not having my order shipped, I ended up cancelling it and getting a refund. I was out of pocket having to buy products from another supplier because I was waiting for my order.
I will never order from this company again and have now switched to Muscle Nation for all my supp supplies.
For such a large company, the ordering process and customer service was dismal to say the least. And there isn’t even a phone number you can call to speak to anyone. If there is a number you can’t find it anywhere. This seriously needs to be sorted out. You have lost a customer that was spending over $400 on products.”
Hi Christy, We’re really sorry to hear about the repeated delays and the impact it had on your plans. That isn’t the experience we want for our customers. We are happy that the issue got resolved in the end. Again, apologies for the frustration this caused. We value your business and would like to restore your trust if you would like to use our products in future, please reach out to us and we'll have a discount for you.
Hi Gary, Thanks for taking the time to write a review. We appreciate your patience during a busy Black Friday Sale. We are pleased to see that your order has been delivered. If you have any questions, don't hesitate to reach out to the support team.
“Ordered on Black Friday and had to wait 12 days before it shipped out. Product has been very good in the past but waiting this long for the product even at cheaper price makes me question if it's worth the buy.”
Thanks for sharing your experience. We’re glad you found the Black Friday deal, but sorry to hear the shipping was slower than expected. We know timely delivery matters, especially during busy sales, and we appreciate your patience.
“I ordered to my old address which is my fault, i acknowledge ledge that. Upon noticing within minutes I contacted and advised of this mistake. I was told this was not something that could be changed (despite what the website help section says) and that I would need to contact auspost. When I contact auspost I was advised that only the merchant could change the address. Extremely frustrating.”
Hi Sally, We’re really sorry to hear about the frustration with the address issue. I understand how upsetting it is when changes aren’t possible after submission. There is a limited window to make changes on our side however, if you were not able to get the package rerouted with the courier, please share your order number and any tracking details so we can arrange a reshipment.
“Ehplabs products probably have the best protein powders ever. There flavour are amazing & I hope to continue using their products as long I can. If I ever had a chance to work with any supplement brand it would be EHPLabs”
“Received my order… had to put my hydration sachets in the bin as they were hard and clumpy and couldn’t use them . Sent multiple emails about the issue and have had no reply”
Hi there, we’re really sorry to hear your hydration sachets arrived hard and clumpy and that you haven’t gotten a reply yet. That’s not the experience we want for you. We are pleased to see that the support team have been in touch with you to resolve this issue. If you have any questions, don't hesitate to reach out.
