“Love the books but the app is sometimes hard to use some time the book skips pages or picks up our voices. Wish it was easier to use.”

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Posted 1 year ago

Thank you for the feedback, Nikole! A few tips for speech recognition in case it helps: Speech recognition (as you might know from Alexa or Siri) isn't perfect. We walk a delicate balance between not wanting to be SO strict that a slight accent or difference in pronunciation results in Ello getting stuck or detecting an error, and also not wanting to be so lenient that it lets kids through with a ton of mistakes or doesn't correct a mistake. Kids are particularly sensitive to the first --no one likes to be told they are "wrong" when they aren't-- so we lean a bit more lenient. Ello is always there for kids (via the question mark) when they want help, and we never interrupt them during reading to correct an error. Teachers don't do this either. We wait until the end of the page and then have them go back if we think they missed a word. The bottom line is this: we think about the experience holistically. Ello is motivating support that will correct them on errors (although not all errors, by design), is always there to help if a child proactively asks for it, and motivates them to keep going! A few tips for speech recognition in case it helps: Ello can get stuck (though we don't get reports of it happening too often). Here are some things that might help or explain: any damage to the microphone internally, background noise, or clarity of the speaker (yelling actually makes it worse!). Here are some things you can do: 1). Skip the page if it is read (push the arrow forward) 2). Hit the question mark to see where Ello is stuck 3). Keep reading fluidly at least 5 or 6 words. Reading one word at a time can actually make it worse. When getting help on a single word (when Ello has the flashlight up), give a few seconds before repeating it again. Ello can sometimes take a second to process single words. Let me know if any of this helps! We would love to learn more about the page skipping (we haven't seen that in our testing). If you reach out to support@helloello.com, we can help!

Posted 1 year ago

“I just got the books today 6/6/23 my son already ready read 3 books today. He normal don't read books :) so that's big I love it so far but it also very glitching hopefully that gets better over time of reading .. or maybe gets fixed. He read and get the wrong word and it got marked right. And different things like that :( but I still love it he gets excited so far.”

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Posted 1 year ago

“I love this program. It is a FANTASTIC idea and is fairly well executed. It really helps my daughter to read. The only complaint I have is that sometimes the app will skip through words or even full pages if there's ANY background noise....and sometimes even when there isn't. This makes it difficult for my kiddo to learn words she's having trouble with, since it'll give her the first syllable but not the full word sometimes. Or when it skips the whole page, she thinks she can skip out on reading it too, when I prefer her to finish it out regardless. Other than these few little app bugs, it is a great program with wonderful book choices and I definitely recommend it. Just have a little patience if your app is messing up like mine is.”

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Posted 1 year ago

“My son who is 8 who has multiple diagnoses and still learning to read started Ello two days ago. I haven’t seen any improvement yet, but he does smile and get right to work when I say it’s Ello time! That’s a positive start in my book.”

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Posted 1 year ago

“My 8 year old son is a reluctant reader and he is really movitated to earn the prize with Ello. He read 2 books on the first day! He loves the stickers and earning points as he reads each page. My 6 year old son is reading the same books too on his own profile, which is awesome. They are looking forward to reading again today. Thank you Ello!”

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Posted 1 year ago

“My 7 year old hates reading but this program has made her want to pick up and read her books. She’s ready for her next set to be sent!”

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Posted 1 year ago

“This is my first time ever ordering a monthly box. We just got our first box and my daughter can’t stop reading! She loves the video rewards that go with each book. I’m so glad to see she is excited about reading!”

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Posted 1 year ago

“My daughter has only had her first box for a couple of days but she absolutely loves it! She is actually asking to read and gets so excited about all the stars she earns!”

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Posted 1 year ago

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