Dear Monte,
Thank you so much for taking the time to rate our Skin Lotion with 4 stars, we hope to be able to provide you with 5 star service and products the next time you order. If you could please check your inbox for earlier messages from us, it would be much appreciated!
“This product caused my horse to develop edema, heat and a terrible rash on her rear legs which, after two weeks, I am still treating. I would never recommend this product to any one. My friend's horse also had the same problem.”
Thank you so much for taking the time to share your feedback. We are so sorry to hear about your poor horse's discomfort! We hope you know that everything we do at Equiderma revolves around the goal of improving the lives of animals and their caretakers, and we certainly never want to be the source of any distress. The reaction you're describing is highly unusual, especially because there are so few ingredients in our Skin Lotion. While extremely rare, it is possible for humans and equines to have an allergic reaction to chlorhexidine, which is an ingredient used in many medical products and procedures. May we ask what skin issue you were addressing by applying the Skin Lotion? If your horse is experiencing immune issues, that can make an allergic reaction more possible as well. We sincerely hope she feels better quickly, and have located your order and initiated a full refund.
“Our horse has a very bad case of neck threadworm and had rubbed many many areas raw and patchy with the itching. This lotion has him now not itching, his hair is gowing back and he is much more comfortable. A really great product that is fast-acting.”
Dear Amy,
Thank you so much for your outstanding 5-star rating of our Skin Lotion! We are thrilled to hear about the positive impact it has had on your horse's condition.
