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Hello Kary,
If you have two transactions for a program and you only need one of them, we will definitely refund the extra. I have tried to identify the two transactions you mentioned, but I could only find one.
Please contact our support at contact@esafetyfirst.com with your transaction numbers, and we will definitely sort it out. But so far, it looks like you misunderstood.
What probably happened is that you had a failed order, which was not debited and one that went through.
